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Business Profile

Fitness Center

Anytime Fitness Kingston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed up, I was not told it’s a year contract or whatever it is. I signed up and never went to gym even once. Cancelled within 30 days. I was told that I cannot cancel. Also my biggest question is who authorized you guys to get Doctors report for cancellation of gym membership. It’s violation of HIPPA. I have already disputed the charges with my credit card company.

    Customer Answer

    Date: 03/26/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 04/25/2023

    To whom it may concern this is the one year agreement ************** signed when he joined himself and his girlfriend to the fitness facility i own in kingston ma. after the first month of being a member he did a credit card charge back and cancelled all payments with his bank so the club could not collect the scheduled monthly dues. Then i noticed i received this first letter from the BBB about the complaint.

    Thanks
    ********************* / Owner Operator

    Customer Answer

    Date: 05/05/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    To whom it may concern. It would be a great idea to let customers know that they are signing a one year contract and they need to call within 72 hours if they choose to cancel the membership instead of its just a contract, you can call that number to cancel it. 


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Abhishek

     

     

Anytime Fitness Kingston is NOT a BBB Accredited Business.

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