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Complaint Details
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Initial Complaint
09/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I engaged a contract with them in June of this year was ensured all products would be white in color. The sub woofer arrived black. They had a must complete date of July 20. They installed the black sub and said theyd be back within two weeks to do the white sub replacement. Its been months without resolution. He does admit the situation hes not denying it, we want resolution to the situation.
Business response
09/16/2024
We are currently waiting on the white version of the sub which was backordered at the time of purchase, and has not yet become available.
please contact me directly @ ************** with the full details of this dispute.
Customer response
09/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Once the white sub arrives and is installed (its been 4 months of similar promises) Ill consider this matter closed.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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