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Business Profile

Bookkeeping Services

Alonzo-Assoc Tax Payroll Bkpg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 22, 2022 ****** $400.00 was handed to ****** to start immigration process of I824 and it has been almost 2 months he said this form did not assist and we contact NVC and they advised us this form had to be filled out in order to proceed case and when we told him that he did not do anything but charge us money and we wanted the money back to get this process going with someone that knew what we they are doing he charged $100 from the $400 for doing nothing because he did not fill anything just made us lose almost 2 months that this could have been almost resolved. Unprofessional behavior every time that we called did not know who he was talking to or anything about the case just kept us saying must wait while he was doing nothing.

    Business Response

    Date: 12/13/2022

    I sent you a $100 to decline. I believe everything is okay. Thank you 

Alonzo-Assoc Tax Payroll Bkpg is NOT a BBB Accredited Business.

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