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Find a Location

Lawrence General Hospital has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLawrence General Hospital

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Lawrence General Hospital is a full service acute care hospital.

    Business Details

    This is a multi-location business.

    Find a Location

    Lawrence General Hospital has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1 General St, Lawrence, MA 01841-2961
      BBB File Opened:
      1/1/1875
      Years in Business:
      149
      Business Started:
      1/1/1875
      Business Incorporated:
      1/1/1875
      Type of Entity:
      Corporation
      Number of Employees:
      1800
      Alternate Business Name
      • Andover Ob/Gyn
      • Andover Obstetrics
      • Andover Medical Center
      Business Management
      • Ms. Dianne S. Anderson, CEO
      Contact Information

      Principal

      • Ms. Dianne S. Anderson, CEO

      Customer Contact

      • Ms. Dianne S. Anderson, CEO
      Additional Contact Information

      Fax Numbers

      • (978) 725-5583
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/23/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I went to Lawrence General Hospital ER on April the 26th and 29th. Each time, I was presented with a form where I fill out my information including my insurance and address. Since then I have never received any bill by mail. Today though, I received a text message from HC-Debt Collector requesting me to pay through a link they provided, which could be risky being a person whose personal information was compromised during one of the credit bureaus in the past; therefore, I have to be extremely careful. Besides that, as a citizen I'm *********** the right of receiving a bill, which I would had paid with no problem. I have never received such a bill in the mail. When I called, the address they entered in their system was missing the apartment number. I'm requesting that they send me a bill in the mail which I will examine and go ahead an pay. However, I'm requesting that they cancel the debt collector request as that came to no fault from my end, and I also want to receive a letter from the collector stating that the request has been canceled and that they have not proceeded with any step to compromise by credit; in which case, they are responsible for rectifying that with the credit bureau and send me a formal documentation indicating the undertaken steps. More in the attached document.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elizabeth D

      1 star

      03/03/2024

      If I could give a negative star rating I would but as the lowest I can score them is a 1 I guess I will have to choose that. Absolutely the worst er, aside from the face they allow it to be a homeless shelter at night making seating IMPOSSIBLE I waited 4 hours to be seen while 10 weeks pregnant. More than 48 hours without eating or drinking severe migraine to the point I was dizzy and seeing spots and I still had to wait 4 hours before I left via Uber and went home to call an ambulance. Meanwhile those who came in after me long after me were taken out back for treatment while I kept getting their rehearsed line of were waiting for beds. So Im waiting 4+ hours for a bed but MULTIPLE PEOPLE who came in long after me get taken out back for treatment while Im still sitting in a wheel chair in the waiting room. Throwing up into a bag with homeless people yelling from one side of the waiting room to the other. Something tells me it comes down to a race issue as I was the only non Hispanic in the waiting room. Worst hospital ever to see treatment at. Wish they would open more hospitals locally because clearly they dont have their priorities in order.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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