Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to USA Auto to look for a vehicle to purchase, I came across a 2014 Dodge Journey SXT AWD, the asking price was $7500.00, I offered $6000.00 cash & the salesman said he needed to get the ok from the owner. I went there with my brother & after leaving I decided to go back & say that I would be willing to offer more if the repairs were made due to the check engine light coming on during the test drive. The salesman called me back the following week & said that the check engine light issue was fixed & it was only a loose connection with the oxygen sensor. So I went back to the dealership to buy the vehicle, I asked them how much are they willing to sell it to me for because when I gave my initial offer the salesman said that the owner laughed at my offer. When I said that the salesman claimed that he did not say that & they would accept my offer of $6000.00 for the vehicle. 5 weeks after purchasing the vehicle the check engine light came back on, so I got it checked and it turned out to be the transmission. When I went to the owner of the business he wanted to check the vehicle for himself & said it was one of two other parts needed to be replaced. He told me that I needed to buy parts myself & have someone else install them & if that part wasn't the issue that he would buy & install the other one. I went to a shop to schedule an appt to have the part that I purchased installed & that's when I found out it was neither of the parts he said was wrong but the transmission needed to be replaced. The mechanic called the owner of the dealership to tell him what was going on with the transmission. He said there was nothing wrong with it & that he was not going to help me with the costs of the repairs. The transmission replacement cost me $3774.20. I feel the owner deceived me with the initial check engine light that was on when I test drove the vehicle. I feel the owner took advantage of me because of my disability (Autism) & lack of knowledge on auto mechanics.

  Customer Answer

  Date: 09/23/2022

  I'm looking to get refunded the cost of the replacement of the transmission.  I appreciate you emailing me and helping me with this issue. 

  
  

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  35 ****** Apt 201

  *********, ** 01420

  Cell:*************

  Customer Answer

  Date: 09/23/2022

  I sent a response already that I thought would clarify what results I'm looking for, could you explain what it is you're asking for in detail do I can understand.  I'd appreciate it 

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  ** ****** Apt 201

  *********, ** *****

  Cell:*************