Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Store Name: PetSmart Order Amount: ****** Order Date: 4/1/2025 Inquiry #: ********Date of Inquiry: 4/4/2025 WE287956 MileagePlus number

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out.

  I will take a look at the case we have open for your regarding this order.  Once it has been reviewed, we will follow up today.

  Thank you,

  ******

  Customer Care, Senior Manager, MileagePlus Shopping

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I think there was some confusion with the system because I originally filed three different complaints. However, I believe the BBB system thought I was filing the same complaint three different times. I have two other points of contension:

  ****** ******
  Order Number: HM01965507
  Order Date: March 17, 2025
  Subtotal:1,995.00
  MileagePlus Shopping - Inquiry # ********
  Missing miles: 1,995.00
  
  Also
  Groupon
  Order Number: 1610578540
  Order Amount: 55.88
  Order Date: 3/7/2025
  Inquiry #: ******** 
  Date of Inquiry: 3/15/2025
  MileagePlus Shopping - Inquiry # ********
  Missing points:112

   

  Once I receive all the points in question, then I will close the complaint.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/23/2025

  Thank you for reaching out.

  This case for ****** ****** is in process with the merchant and we will follow when we have more to share.  

  ****** ******
  Order Number: HM01965507
  Order Date: March 17, 2025
  Subtotal:1,995.00
  MileagePlus Shopping - Inquiry # ********
  Missing miles: 1,995.00
  
  This case will be worked on today.  The *** working the case will follow up.  
  Groupon
  Order Number: 1610578540
  Order Amount: 55.88
  Order Date: 3/7/2025
  Inquiry #: ******** 
  Date of Inquiry: 3/15/2025
  MileagePlus Shopping - Inquiry # ********
  Missing points:112

   

  Thanks for your patience.

  ****** ****

  Senior Manager, ************** AAdvantage eShopping

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made >$15,000 in qualifying transactions between March 18 and April 4th, and Cartera has not delivered the promised rewards on any of them. I have already confirmed with a vendor that several of these qualify with no issue, and it's just Cartera that isn't delivering.They state "If you are inquiring about a missing reward, please note that most rewards typically post in 3-5 days from the transaction date but may take up to 15 days."I am now past 15 days on several orders. I have submitted multiple inquiries, only to be told it "has been forwarded to our research department for review. Please allow 4-8 weeks for this matter to be resolved." They expect me to wait 8 weeks while they are withholding the reward due to these orders, all with no promise of a resolution even after I wait. They have no phone numbers or other means to call. They only accept online inquiries, which they don't seem to follow up on, and they have stopped responding to emails, so I am filing this complaint.

  

  Business Response

  Date: 04/07/2025

  Thank you for reaching out.  

  We will be in touch through the open cases we have in our system for you.

  Your patience is appreciated.

   

  ****** ****, Senior Manager, Customer Care

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 14, I purchased 5 laptops from ****** to do an upgrade for all my family members, it should have received $1726.35 x earning rate. But AA portal representative declined my cash back as they arbitrarily claimed it was ineligible which disqualified this transaction.

  

  Business Response

  Date: 03/17/2025

  Thank you for reaching out.

  The order in question ORDER # H362644524 from ****** was reversed by the merchant the same day you purchased. Per the email you received from the *** working your case, this happens when the merchant deems the order ineligible per the terms.  It could be for many reasons, upon reviewing your receipt, it could be the discounts you took advantage when purchasing.  

  If I get more information, I will reach out through the case we have in our system.

  Sincerely,

  ****** ****, Senior Manager, Customer Care

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This discounts provided is a sale ran by ******, the whole reason customers buy the laptops are their running promotions., no? How does ** expect to get more sales when they do not want to pay those cash back commissions that draw customers to buy their products. I would suggest contacting ** and get my miles reinstated because the reason of reversal is not justified.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Xinyuan

   

   

  

  Business Response

  Date: 03/18/2025

  We have case:  01882082 in our system and we have reached out to the merchant for more help.

  Terms from our site and from the merchant indicate that discounts must be listed on the eShopping site to be eligible for reward

  These are not the discounts found on the merchant site or from other places discounts are offered.

  We will be in touch with more information when we have more to share.

   

  ****** ****, Senior Manager, ************* AAdvantage eShopping

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not use any discount codes or anything that were not listed on the shopping website. The discount is ******'s own sales promotion, please also see attachment for the exact price. I should deserve the shopping miles as I followed what was being advertised for both from ** and AA shopping.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Xinyuan

   

   

  

  Business Response

  Date: 03/18/2025

  Thank you again for reaching out again.

  As I indicated in my previous email through hear.  I have reached out to the merchant for more help.

  We will follow up through the case we have in our system for you.

  We appreciate your patience.

   

  ****** ****, Senior Manager, ************** AAdvantage eShopping

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/25 I clicked through United Mileage Plus to make a purchase at **********. I have attached screenshots showing 1. That I clicked through United Mileage Plus and 2. That the purchase was completed on the same day. The day I made the purchase, ********** was offering 2 pts/per dollar spent, which was the only reason I purchased it from **********. After several complaints to unit mileage plus for not crediting my account, they refuse to give me the points based on some made up ******** . If I do not get the 4500 points, I am owed for this purchase, then I will be suing you in small claims court This is not an idle threat. This is a promise. I have successfully sued ******************** in small claims court. So dont **** me off. If I dont have my 4500 points by March 18, then I will be filing my complaint with the Maricopa county justice courts division of small claims.

  

  Business Response

  Date: 03/12/2025

  Thank you for reaching out.

  I will research and follow up on this matter through the case we have in our system.

  I appreciate your patience.

  ****** ****, ********************* AAdvantage eShopping

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I want an extra 2000 points credited to my account for all the trouble Ive had to go through. Initially, I was told that it was ********** that did not credit the points, so I filed a case against **********. I literally contacted United mileage plus customer service and filed three different complaints. I demand compensation for my time and efforts and want an additional courtesy 2000 points added to my account in addition to the points that are owed to me for the washer and dryer.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 03/12/2025

  I am following up regarding the rejection to my previous email through this forum.

  We have added the order to your account. 

  I hope this is the outcome you expected.

  Please reach out through the contact us form on our site found here:  ************************************************

  Thanks,

   

  ****** ****, Senior Manager, MileagePlus Shopping

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** has refused to honor my request to compensate me for the time and effort it has taken to file various complaints. They claim I have been made whole and I have not. We have agreed to disagree.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, this business is refusing to do anything for almost 2 months. I purchased a subscription to ******** from their website, which they acknowledge. However, they have outrageous claims such as some of the purchases, not being able to be investigated for a year, curious since complaints to you are not valid if theyre more than a year-old.This purchase caused me to achieve the highest status level with *****************. That status is valid for 12 months. By forcing me to wait twomonths to post those miles retroactively, they insist I still will get it retroactive to the date, and thats true. But I fly frequently, by withholding the miles and the willingness to even investigate, they are literally causing me financial harm and withholding benefits from me. I will end up with 10 months of status instead of 12. There is no extension given by the airline for delayed postings by Cartera, who does not care about its customers. They refuse to investigate. They refuse to accept the documentation that *** sent them. This is unacceptable. They honestly should be investigated by the Massachusetts Attorney General. And perhaps that should be everyones next step. I just want my miles posted. I paid for the service and I want the service and had waited to buy it depending on which year I wanted it in as far as the status here. I made a strategic move. I have my receipts. Sling gave me what I paid for but once again, Cartera did not.I want the ***************************************************************************** this email documentation and the pictures that are included. I also have a video recording the transaction which I would be happy to share, but its too big to fit in here. *** learned to record all of my transactions because ************ does not fulfill its promises very much.

  

  Business Response

  Date: 03/05/2025

  Hello,

  You made your ******** purchase (order # 311676192) on 02/22/2025. ******** has a term listed here - *************************************************************************** that "Missing reward inquiries cannot be researched unless the subscription has been active for at least forty five (45) days." 45 days from 02/22/2025 will be 04/08/2025. Please contact us back through the *** inquiry if the rewards do not post by 04/08/2025 and we will be happy to research the missing rewards at that time.

  Thanks,

  *******

  Sr. Director, ************* Operations, ********************** 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This solution causes me material harm in that the delay in simply accepting the proof I have, or letting me submit the video of the purchase, causes me to loose two full months of 12 months of my benefits with ***************** which means they are not fulfilling their promise to the airline or their consumers. 
  

  If I can prove this with a receipt, the date, and a video, they are responsible to simply look. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/11/2025

  Please note that your Sling Order # 311890939 will post to your eShopping account in the next 3-5 business days.

  Thank you,

  *******

  Sr. Director, ************* Operations, ********************** 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place two orders on December 2nd. After I didn't receive my promised miles to my account after 15 days, I filed an inquiry on their website. Inquiry # ******** and Inquiry # ********. They responded saying they need to check with the merchants and a resolution would come in 8 weeks. That time frame has passed. Now my emails are being ignored and I still don't have my promised AA miles.

  

  Business Response

  Date: 02/27/2025

  Thank you for reaching out.  

  I will check the open cases we have for you and follow up before the close of business today.

  I appreciate your patience.

  ******

  Manager, ************** AAdvantage eShopping

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27th I used the AAdvantage Shopping Portal to make a >$4k purchase at *****. The portal was offering 3.5x points. I made the purchase using the shopping button as required to earn points. I got a tracking email from the AAdvantage Portal indicating that it was tracked by their automated systems. I also can see the order, order number, and dollar amount in the Site Visits portion of the portal. I have still not been credited with the points. Furthermore, I have opened two separate tickets for help and have been 100% ghosted/ignored by customer service. My tickets have included all documentation, receipts, and proof that this was a legit purchase. AAdvantage Shopping Portal customer support has ignored my polite and clear requests for follow-up on this matter.

  

  Business Response

  Date: 02/18/2025

  We have responded to your inquiry through our CRM system. The Apple order in question should show 'Pending' on your eShopping My Account page by tomorrow.

  Thank You,

  *******

  eShopping Customer Care

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed multiple orders through ********** with ******* and ******, expecting to receive miles as per their stated policy. However, it has now been over 10 weeks, exceeding the 8-week timeframe mentioned in their emails, and the miles have still not been credited. Despite my repeated attempts to follow up, I have not received a resolution.I have already opened cases with AASHOPPING, and my inquiry numbers are:01808901 ******** ******** ******** ******** ******** An AASHOPPING agent requested invoices, which I promptly provided. I also attached a screenshot proving that these orders were placed via the AASHOPPING portal. However, there has been no further response or resolution from the company.Additionally, I emailed them several times over a month ago, but they have completely ignored my inquiries and failed to provide any update or assistance. I have repeatedly requested that this matter be escalated to a manager, but my concerns have been disregarded.Given the lack of response, I am seeking BBB's assistance in resolving this issue. If the company does not take action, I am prepared to escalate further, including pursuing legal action through small claims court.

  

  Business Response

  Date: 02/05/2025

  Thank you for reaching out.

  We will research and follow up through our CRM and the cases you have with us.

  We appreciate your patience.

   

  ****** ****, Manager, ************** AAdvantage eShopping 

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14th i signed up for HELLOFRESH through Cartera Commerce AADVANTAGE SHOPPING. In doing so i was to be credited 5100 miles however to date they have not posted the miles to my account. Ive contacted them dozens of times and with no help.

  

  Business Response

  Date: 01/29/2025

  Thank you for reaching out.

  On January 26th, I sent the following email related to the Hello Fresh order in question.  This is on the case:  01787378. 

  I am following up today regarding your request to have this HelloFresh order escalated to a Manager.  I understand how disappointing it can be when an order does not post as expected. Currently this order is with the merchant for research and until it is resolved we cannot post or move the process along any faster.  We are hoping that the merchant approves the order. When this happens, we receive commission for the order which is essential for us to post the rewards to your account. Please take the time to review our terms found here:*************************************************
  Please also take some time to read our FAQs and How it Works pages on the site.  There is a lot of great information on how it works, how we reward our members, tips for successfully shopping and more. I am going to send this back to the research team.  They will follow up once they have an update to share with you.  Thank you for your patience. Thank You,
  ******
  AAdvantage eShoppingSM *************, Manager

  Your order is in process with the merchant and pending a resolution.  

  We will be following up with updates during this research time.

  Per correspondence from the ************* team regarding this order, we have indicated that research can take up to 8 weeks.  We indicated that we are researching with the  merchant in hopes it will be approved and we will receive the required commission to post the order to your account.

  We appreciate your patience and one of our research team members will be in touch soon.

  Please respond to the case we are working in our system with any questions or concerns.

  ****** ****, Manager, AAdvantage eShopping

   

   

   

   

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I have been getting the runaround time and time again,  I was told that i needed to wait 60 days to file a complaint until after the discount period.  Which i waited.  Now im being told to wait again.  I would have cancelled my subscription to HelloFresh immediately if i knew that it was a bait and switch.  You cannot advertise something and then tell the customer that they have to wait.  I am owed the miles i was told i would get when I signed up and I feel they should be awarded immediately.  In your response it states that if Hello Fresh awards the miles i will get them.  How is that allowed.  I did exactly what i was supposed to do.  This is false advertising.  It seems that this is a recurrent problem with any miles that are of substantial value.  I want the miles awarded to my account immediately.  NO MORE YOU NEED TO WAIT.  THIS IS UTTERLY RIDICULOUS THAT I NEED TO FOLLOW UP OVER A DOZEN TIME.  I also contacted HelloFresh and i was told that it is up to you to award the miles that they can see the third party coupon i used to set up my account.  Also when I go to AAdvantage Shopping and I click on the newest promotion for HELLOFRESH it takes me to my account with them.  I have had a paid subscription with them since November 14, 2024 and I have more than fulfilled my obligation to be awarded the miles promised.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 01/30/2025

  Thank you for your reply.

  Please understand that the 60 day terms requirement for the subscription, has just passed. This order is in research with the merchant.  This is to be paid for the order to post your rewards and to make sure there are not any issues with our site, the merchant etc. It is not a bait and switch, we are not trying to scam you. 

  We did follow up yesterday, and we will be in touch again soon.

  Again, please take the time to read our terms for our site, there is  information on merchants, process, rewarding etc.

  Please also take the time to read our how it works, FAQ's-very helpful.

  All the information on our site is in alignment with ******************  We are a third party that manages the site as a partner.  

  Sincerely,

   

  ****** ****, Manager, AAdvantage eShopping

   

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First off the 60 day period has not just passed, It has been 81 days since i started the subscription.  There is no reason for anything to be under investigation.  Its been three weeks past the date you said i would have received the miles in my account.  THREE WEEKS!!   There is bad reports everywhere saying that people were scammed out of miles and things never posted.  You keep dragging me along saying its under investigation and then you'll say ooops sorry you dont qualify and that will be that.  Ive had this happen before and I let it go.  Im not doing that again.  If you advertise something and have someone purchase according to your advertisement they should receive what was advertised.  I've called HelloFresh numerous times and I have been told that there is nothing for them to do it is up to you to post the miles.  I want what is owed to me.  I have now purchased 13 boxes from hello Fresh that's 13 weeks of product.  PLEASE DEPOSIT THE MILES IN MY ACCOUNT IMMEDIATELY THERE IS NOTHING TO INVESTIGATE.  

  
  Regards,

  ********

   

   

• Initial Complaint

  Date:12/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cartera runs ************************************. I went on there and clicked through to ******** on August 15 which was at a elevated earning rate of 10 points per dollar spent. I bought a Canon camera which had a subtotal of $999. I've had previous issues with **** not tracking properly on ************************************ and this was no different. I followed up and they said said that **** said I did not click through the site. I showed them proof of my history going directly from ************************************ to ******** and the checkout page with confirmation email. They agreed with this but since **** would not pay them commission they are still refusing to pay out the required miles of about ******. I followed their guidelines to the letter and they should have to pay the miles out

  

  Business Response

  Date: 12/30/2024

  Hello,

  Please know that **** has denied Order # 2008338701593 for commission and rewards. Since **** denied the order for rewards, we are unable to reward the order at this time.

  Thank you,

  *******

  Sr. Director, AAdvantage eShopping Customer Care

   

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I followed *************************** protocol exactly and I should be paid out. If **** didnt pay commission you need to get it from them but it has nothing to do with me
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/07/2025

  Since **** has denied Order # 2008338701593 for commission and rewards, we are unable to reward the order at this time.

  We do note on our program terms here - ************************************************* that "You agree that we are not agents of any Participating Merchant and that Participating Merchants operate independently of, and are not under our control with respect to the Program or otherwise. Accordingly, we do not represent or warrant, or give any assurances, that any Participating Merchant will provide Miles for any particular transaction even where such transaction would appear to qualify for such an award of Miles under Participating Merchant statements."

  Thank you,

  ******* ********

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Here are the terms on your site on the **** landing page: 

  Special terms
  Please note that this merchant can only research missing rewards for 90 days past the order date. Offers and codes featured on this site are limited time, subject to limited inventory and limited redemptions. Eligibility not reported until the entire order is fulfilled. Any order changes or contact with the **** call center will likely cancel eligibility. If you leave the ***************** site, you may not be eligible.

  
  Estimated posting time 
  Miles from ***************** typically post within 1 to 2 days

  
  About *****************
  Computers, printers, TVs and other consumer electronics and accessories for you and your family.

  There is nothing there about waiting for ****. I followed the terms exactly and am owed the ~****** miles
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******