8 Customer Reviews
Sort By
Review from Mary J
1 star09/05/2024
Very upset workers credit union threated d to repo car i qas on fmla brother past away unwxpwctly mom has kindney failure i took out extra insurance for emwrgency she saud i shoukd he allset 6 months later they reach want a 3.000 that the insurance didnt cover fmla wont work with me at all....no notice in the mail or nothing ... rose is threatening me i had till 5 to come up with money.i hsve 2 momths payment she wont even work with me.dont take out that extra insuranceReview from Katherine M
1 star12/15/2023
Absolutely do not work with or get any loans through these people. They are heartless and cold. They dont care if its a lemon car and you have to choose between paying the loan and getting to work with a driveable vehicle. They are out for money. Not the people. I promise you they do not give a s*** about you. I wouldnt recommend this bank if they were the last on earth. They are horrible!!!!!!!!! Do not bank or borrow here. Need to be shut down.Review from Avraham C
1 star07/07/2023
This company its existing to hurt people credit without any warning . I sign as a co-signer for a friends and after 20 payments from 32 he has late with payments. They didnt even bother to let me know and automatically reported me and him to the credit bureau . As soon I found out he made the payments and I asked them to remove it and they refused and said they are not obligated to let Co diner know about late payments. And they refused to Reno it . Very mean company and very bad customer service. Stay away from them.Review from forlesha f.
1 star03/09/2023
i was given this company to handle my loan they started my payments in September of 2022 and i didn't get the car till october so i was behind on the payment i called and spoke with someone who told me to pay the 800 dollars and it covered both months and the following month i recieved the next bill at 1000 something dollars i called again and was told the last payment only covered the last month and i was charged 500 dollars in interest fees i explained i'm a single month that just gave her whole 800 dollar check and now i still owe even more due to your interest thats more then the actual loan they said someone would call me the following months i payed twice 1200 and just recieved another bill 1200 because the interest fees again this has to be a problemReview from RJ C
1 star11/12/2022
Bank made a mistake (there own admission ) and withdrew 34,800 from my account instead of the 340.80 loan payment that was suppose to happen ..putting me overdrawn - bank did nothing to help - phone line is automated h*** and is impossible to speak to a person - took 3 days to get my money back and the only offer they gave me was a loan to float me for a week ! Now Im tryin to contact the bank again and its impossible to reach a person ! Dial by name - useless as it doesnt recognize the name of the person .. Im using the name off the business I have! This bank use to be great .. the move to automation has made this a horrible bank to use .. Id suggest you all stay away !!Review from Kaitlyn A
2 stars08/10/2022
If your debit card had fraud and you find the need to cancel your card and get a new one, don't bother. Or if you do, just know that it will take over a month for a new card to arrive. And also don't expect their customer service to help you out with that issue either. Every time I called they told me it would arrive shortly, and then two weeks would pass and they would tell me the same exact thing. They are no help and clearly have no insight into their own procedures when it comes to ordering cards.Review from John O
1 star07/08/2022
J O.s Reviews 1.0 star rating Worst customer service hands down by far ever. They withdrew twice from my bank in 3 days for my loan. 6-17-22 then on 6-21-22 I called on 6-22-22 to find out why and to get the 2nd payment returned to my bank. Service rep ******** says ok so sorry she'd put it in the system to be looked at with the LOAN DEPARTMENT. , it should be returned by the 24th no later than the 28th. Let me run down the list of service reps I've called each time without any callbacks with at Worker's Credit Union since 6-22-22. 1- ******** twice once on the 22 of June and again on 7-7-22 2- *******, 3- *******, 4- ******** at the lunenburg branch, 5- daisy or ******? 6- finally received 1 call back on 7-7-22 from supervisor ******. After calling twice on 7-7 speaking with ******** and being on hold for 24 minutes before I finally hung up. Supervisor ****** told me the same exact thing as every other service rep, "your all set and I should see it by Monday because it takes 3 business days". Let me count the business days since I put in the original call to the credit union on Wednesday 6-22-22. By Monday 7-11-22 will be 14 business days. I'm no mathematical genius but That's 5 time longer than all the service reps told me from the start. Each one of you are truly and genuinely F.O.S.
Workers Credit Union Response
07/12/2022
Thank you for taking the time to speak with us. We take member feedback very seriously and it will be used as a training opportunity. If you need further assistance please do not hesitate to call our member services or email us at ************Review from Kathleen
3 stars10/20/2021
Things have changed at Workers Credit Union since Mr. H**** left. Calling the Fitchburg phone number at about 8:45 this morning took me to a call center, to a woman who sounded like she just got out of bed, and kept saying "Can you hear me". After about 2 min 15 sec, I hung up and called back; same woman. She may have been new, and obviously had no guidance. It took 18 min. 5 sec to get an appointment for someone to call me back, but not for 2 hours. I was speaking from my landline and she sent a text message confirmation and I do not think she understood the word "landline" that I could not get text. Automation is good, but customer service is better. Where is the number to talk to a manager? This woman I spoke with now has my identifying information. Is she bonded?Workers Credit Union Response
11/23/2021
Thank you for letting us know your experience. We have reviewed our recorded call lines and have not found record the call in question or a scheduled appointment. We have reached out via phone several times to gain more information but have not yet heard back. Please call us at 800.221.4020. Thank you.Customer Response
11/27/2021
I did not get an appointment as she was texting the wrong number, as I stated. I did not get a message from WCU on my landline message answering machine. I will not call. I made my statement and it stands.
Things change, people are new and often have little support or supervision. The CEO of WCU makes around $600,000 annually. Is this justified? Rhetorical only.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.