Credit Union
Jeanne D'Arc Credit UnionHeadquarters
Complaints
This profile includes complaints for Jeanne D'Arc Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pulled my credit report and Account No. **********, is showing open, but should be closed. There is a $0 balance.Jeanne D Arc also reported 2 addresses to my credit report at which *** never lived and are inaccurate:*******************************************************************************************************************
Business Response
Date: 04/15/2025
Please see the attached pdf containing the Credit Union's response.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Regarding Account Closure and Lack of Notification Dear Bureau,I am writing to file a complaint against **** Darc regarding the unexpected closure of my checking account. The account was closed without any prior notice or communication from the bank, despite my being out of state due to a recent auto accident.I discovered today that my account had been closed, and **** Darc claims I owe a balance due to a negative balance from a gas purchase. However, I was unaware of this issue, as I did not receive any proper notification (via email, SMS, or phone call) regarding the negative balance. The account had been negative before, but I was not informed of any further action until now.**** Darc has sent the balance to collections, and I would like to request that my account be reopened. I am willing to pay any fees I owe to resolve this matter.Please assist me in addressing this issue and facilitating a resolution with the bank.Thank you for your attention to this matter.Sincerely,***** **** Phone: ************ ************ **********************Business Response
Date: 02/07/2025
January 31, 2025
BBB of Eastern MA, ME, **, & VT
5 Mt. Royal Ave., Suite 100
*************** 01752-1927
Via online complaint system
RE: Consumer Complaint - ********
To Whom It May Concern,
**** *********,Assistant Vice ********* Compliance, reviewed the consumer complaint ******** submitted by ***** **** with the subject Account Closure and Lack of Notification. Many of the details in this matter are confidential between ******* and Jeanne DArc Credit Union and therefore cannot be disclosed in this response, however to the extent we are able, have included a brief summary below.
It is of the utmost importance that our processes at the Credit Union are fair and compliant. Per our operating procedures and regulatory requirements, we cannot,and do not, close accounts without notice, and can confirm that those processes were followed in this instance. We can also gladly confirm that we have been able to contact Mr. **** and discuss this matter with him, and that the issues underlying this complaint have been remediated at this time.
The Credit Union appreciates the opportunity to review this complaint and ensure our processes are fair, prudent,and compliant. We will continue to communicate with our member on this issue to ensure that this matter is resolved.
Sincerely,
**** *********
Assistant Vice ********* - Compliance
Jeanne DArc Credit Union
cc: FileCustomer Answer
Date: 02/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.( they reopened my account) !
resolved due to your actions thanks
Regards,
***** ****Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt claimed by JEANNE D'ARC. I have no contractual agreement with JEANNE D'ARC, and they have not supplied the original contract as requested.Business Response
Date: 01/24/2025
January 24, 2025
BBB of Eastern MA, ME, **, & VT
5 Mt. **********, Suite 100
*************** 01752-1927
Via online complaint system
RE: Consumer Complaint - 22818727
To Whom It May Concern,
**** *********,Assistant Vice ********* Compliance, performed a review of the consumer complaint submitted by ****************** concerning an outstanding debt with Jeanne DArc Credit Union. Much of the information in this matter is confidential and cannot be disclosed in this response. We have sent a separate detailed response to the complainant which addresses the specific items outlined in the complaint and includes the additional confidential information necessary to resolve this matter.
The Credit Union appreciates the opportunity to review this complaint and ensure our processes are fair, prudent,and compliant. We will continue to communicate with our member on this issue to seek resolution.
Sincerely,
___________________
**** *********
Assistant Vice ********* - Compliance
Jeanne DArc Credit Union
cc: FileInitial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm an attorney who set up an ***** account with the Tyngsboro Branch. I was scammed by a fraudulent client. I deposited the check on December 10th with no problem and received a receipt about the available funds schedule. Where the receipt said " Balance does not reflect pending items". I had made two wires of the available balance, the first on 12-11-23 of $2,225 (with a $20 wire fee paid to the credit union) and the second on 12-12-23 of $5,280 (with a $20 wire fee paid to the credit union). Each amount reflects what the receipt and the employee who conducted the wire told me was the available balance from the check deposited. A total of $7,505.00 in wired funds and $40 in wire fees. Before this transaction I had a total of $25 in the account as required. Part of the original $25 paid the $20 wire fee. I went in the the branch on the 17th to only find out that the check had been declared fraudulent. I would have not know this if I had not gone in, as this was declared fraudulent on the 13th of December and the postage of the letter alerting me was dated the 17th, after I had gone in. Lawyer trust account have specific rules that govern as by the account holder I have a fiduciary duty managing funds for clients. I had to request that the wires be reversed and the institution did nothing to remediate the situation on their ****** request to speak with someone have responded to by "it's being handled at a management level and someone will reach out to you shortly" It's been 3 weeks and I haven't spoke to someone with authority but yet I received a letter this will go into collections in 2 weeks if not paid. Where the balance stated is $7,527, money I never received but the credit union will, as the $40 in wire fees, my $25 original balance and then a $22 fee for the withdrawn amount. Where the institution stands to profit $87 from a scam that the police are further investigating and I the victim of the crime will suffer $7,552, time and potentially credit hit.Business Response
Date: 01/23/2025
****** ********, Vice President of Compliance performed a review of the consumer complaint submitted by ******** ******, concerning a transaction for ***************************. Much of the information for this matter is confidential and cannot be disclosed in this response. We have also sent a detailed written communication to the complainant which should provide more clarity. The letter is specific in addressing the various items Ms. ****** brings up in their complaint and reiterates key information previously discussed with our ************************* and ***************************** I am able to report that there is no change in the decisions made on the account of the
complainant.Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept 5 2023 i applied fir alone was scammed $2440 dollors .St **** darc made me pay it back .I was renting at motel6 Teeksbury mass.Iwas overcharged by Expedia.com 11 times nearly $2500 I filed a complaint i was given temp credit.Then ****** darc reversed it 3 times -1 9400 then i complained they fixed it it was positive 14 cents they had me resend the dates they nailed me agaim ***** dollors agaunBusiness Response
Date: 08/08/2024
August 1, 2024
BBB of **********, ME, **, & VT
5 Mt. Royal Ave., Suite 100
***********, ** 01752-1927
Via online complaint system
RE: Consumer Complaint - 22041444
To Whom It May Concern,
*****************************, Vice President of Compliance performed a review of the consumer complaint submitted by *************************. Much of the information for this matter is confidential and cannot be disclosed in this response. We have also sent a detailed written communication to the complainant which should provide more clarity. The letter is specific in addressing the various items ************** brings up in their complaint and reiterates key information previously discussed with our ************************** Card Operations and Member Experience departments. I am able to report that there is no change in the decisions made on Mr.Reccos accounts.
The ********************************************* appreciates the opportunity to review and ensure its processes are fair, prudent and compliant, and considers this matter closed.
Sincerely,
___________________
*****************************
Vice President, Compliance
Jeanne DArc Credit Union
cc: ***********************, President and CEO
*****************************, EVP and COO
FileInitial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed on May 11 that I was the victim of check washing because a check I had made out to a business for payment had been altered and made out to someone I didn't know. I contacted my credit union, Jeanne D'Arc Credit Union (****) and filed a police statement about the fraud on the afternoon of May 11 and filed a ***ort at the **** Chelmford Branch on Monday May 13. I brought **** a copy of the original check I had signed and the cancelled check which appeared in my online account and police receipt. On May 15 I went back in to get the bank paperwork notarized because the **** service *** had not had that done on May 13. **** told my husband and me that we did not have to sign an affidavit because it was not forgery on the 13th. I called ******* (receiver bank) yesterday and they told me that without an affidavit they would not reimburse the funds taken. TD said that I would have to go through **** and file an affidavit. I contacted the Division of Banks (DOB) and they told me that **** should have told me that I needed to file an affidavit and helped me to complete the form on May 13. *** said **** should cooperate (and communciate effectively) with the receiving bank and follow Reg CC and Reg EComplaint Form. Would be grateful for your help mediating between parties so situation is resolved. I am happy to file an affidavit with **** with an experienced person who can help me fill out the paperwork properly.Business Response
Date: 06/05/2024
June 7, 2024
BBB of **********, ME, **, & VT
5 Mt. Royal Ave., Suite 100
***********, ** 01752-1927
Via online complaint system
RE: Consumer Complaint -21752057
To Whom It May Concern,
*****************************, Vice President of Compliance performed a review of the consumer complaint submitted by *************************. Much of the information for this matter is confidential and cannot be disclosed in this response. We have also sent a detailed written communication to the complainant which should provide more clarity. The letter is specific in addressing the various items **************** brings up in her complaint and reiterates key information previously discussed with our ************************* and ****************************** I am able to report that ****************** requests specified in the complaint have been met or are actively in process.
The Credit Union will remain in contact with ************************* on this matter until full resolution. The Credit Union appreciates the opportunity to review and ensure its processes are fair and prudent as we strive to find the proper balance between member convenience and fraud risk mitigation.
Sincerely,
___________________
*****************************
Vice President, Compliance
Jeanne DArc Credit Union
cc: ***********************, President and CEO
*****************************, EVP and COO
File
/gvCustomer Answer
Date: 06/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ****************************** gave me a provisional credit -- which I was told could be taken back at any time. Thus a refund has not been given for the fraudulent check. I asked ************************* ************** Management Specialist for clarification on what "in process" means. He told me that they had mailed the paperwork to the other bank ********* by **** and have not received any notification of whether the paperwork was received. We would like communication between the bank where our account is ***** ************************ and the bank where the fraudulent check was cashed ********* to communicate where exactly "in progress" is the investigation. We don't have any confirmation that ******* received the paperwork that was mailed.
As an update, we filed updated paperwork with the title of "Affidavit of Check Fraud" with Jeanne D'Arc Credit Union on June 4, 2024. We have not received any information as tho whether ******* has received this updated paperwork or when/how it was sent. So in otherwords there has been no progress on the investigation on the part of *******. Furthermore, *************** spoke at length at how the fraud was entirely the responsibility of ******* and inferred that if ******* did not pay, then the money would be taken back. We disagree with **************** on this point because the check was clearly not in my handwriting and the signature did not look like my signature on any of my previous cashed checks.
We respectfully ask that you hold this case open.
Sincerely,
*************************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 08/02/2024
August 1, 2024
BBB of Eastern MA, ME, **, & VT
5 Mt. Royal Ave., Suite 100
***********, ** 01752-1927
Via online complaint system
RE: Consumer Complaint -21752057
To Whom It May Concern,
*****************************, Vice President of Compliance reviewed the additional comments from the member concerning their active case. Much of the information for this matter is confidential and cannot be disclosed in this response. I am able to report the bank of first deposit has confirmed receipt or our request and is actively processing their case;however, they would not commit to a time-frame for the response.
To provide some context, this matter concerns the deposit of an altered item and Jeanne DArc is seeking the recovery of funds on behalf of *************** with a breach of Uniform Commercial Code request; citing a presentment warranty breach between institutions. Unlike some regulations, there is no specified response time for an institution to comply with this type of request.
The Credit Union will remain in contact with ************************* on this matter until full resolution.
Sincerely,
___________________
*****************************
Vice President, Compliance
Jeanne DArc Credit Union
cc: ***********************, President and CEO
*****************************, EVP and COO
File
/gvCustomer Answer
Date: 08/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
From the letter from my credit union (where the checking account was held), I understand that TD BankNorth, the bank which deposited the fraudulent check has just acknowedged receipt of the affidavit of check fraud -- this was initially filed about 3 months ago and the update filed at least 2 months ago. This should have been more than enough time to come to a resolution regarding the fact that the check was fraudulent, the signature was not mine and the handwriting on the check was not mine -- the paperwork showing this was sent in the initial and followup paperwork. From my perspective both banks failed in doing due diligence in preventing the fraudulent check from being deposited and funds released out of my account. I ask that you hold the account open until a resolution has been determined.
Thanks so much for your assistance.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:05/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a long time customer of this ********************************************* in my town of ************. I have both checking and savings accounts at this bank. Several months ago i sold a picture to a painter who was painting for his customer. I would not accept anything but a check to deposit because we have never met. I asked the teller if it is a real check and they said it looked good but i need to deposit it. So I did. It bounced, I was assessed a fee and i was asked to come in and write what happened, so I did. Recently, I was asked to come to the branch because my online deposit function did not work. I was told that i shouldn't deal with strangers, LOL. I've been a customer for around 25 years and this was a first. I deposited a check from my insurance company on 5/2/23 and was charged $30 for uncollected funds fee. I now have a negative balance and can't do anything or go anywhere. I explained that I'm on disability and i need the funds to see my doctors. I feel they have not acted fairly and have overreacted to a simple situation. I ask for an apology and return of the the fee assessed to me plus an inconvenience amount of $500 to resolve my trouble this week. its 5/6/23 and no funds still to work with. They said perhaps Tuesday 5/9/23. This is unacceptable! Terrible business practice!Business Response
Date: 05/15/2023
May 11, 2023
BBB of Eastern MA, ME, RI, & VT
5 *************., Suite 100
***********, ** 01752-1927
Via online complaint system
RE: Consumer Complaint 20026461
To Whom It May ********************************************** Vice President of Compliance performed a review of the consumer complaint submitted by ****************************** Much of the information for this matter is confidential and cannot be disclosed in this response. We have also sent a detailed written communication to the complainant which should provide more clarity. The letter is specific in addressing the various items ******************** brings up in his complaint and reiterates key information previously discussed with our ************************* and Member Experience departments. I am able to report that requests specific to the Members account that did not increase the likelihood of additional fraud or potential financial loss were agreed to and performed.
The Credit Union understands the complaint from *****************************; and remains open to dialogue and discussion. The Credit Union appreciates the opportunity to review and ensure its processes are fair and prudent as we strive to find the proper balance between member convenience and fraud risk mitigation.
Sincerely,
___________________
*****************************
Vice ********** ********************************** DArc Credit Union
cc: ***********************, President and CEO
*******************, SVP and ***
File
Enc.
/gv
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