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Business Profile

General Contractor

Unlimited Home Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Unlimited Home Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Unlimited Home Roofing has 2 locations, listed below.

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    • Unlimited Home Roofing

      267 Cady St Ludlow, MA 01056

    • Unlimited Home Roofing

      11 Front St Springfield, MA 01151-1160

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to lodge a complaint against Unlimited Home Services LLC at *********************************. *****. They put a new back roof on my home last December in order to be done with leaks I had. Winter came and went. Then in the Spring I noticed my gutters had water gushing from behind them during rainstorms. All the way down the length of the roof they put on in December. The shingles they put on barely reach the gutter and the drip edge doesnt reach the gutter.Over time this will cause damage not only to the fascia area but also, the close proximity of the water pouring behind the gutters will seep into the ground and will weaken the foundation of our house.I reached out to the manager **** *** via email several time to have him come by and look at the problem. He never came by like he said he would and so far he has been stone ******* us.I sent him a letter to the companys address and I still have had no reply.Bottom line, by fixing one problem, they caused a completely different problem in the process because they rushed the job in order to move on with the next one.Since I already paid them, Ive told them they need to either fix the problem or refund me the amount they were paid in order to fix the new gutter problem. I am fully prepared to file my complaint with the state of ************************************** next, then file my lawsuit in court unless this gets resolved. I have pictures and documentation that I can submit as proof to my claim.Any help your office can offer would be greatly appreciated.Thank you for your attention.***** ********

    Unlimited Home Roofing is NOT a BBB Accredited Business.

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