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Find a Location

Highland Automotive has 1 locations, listed below.

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    Business ProfileforHighland Automotive

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/27/2013

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Highland Automotive specializes in foreign & domestic auto repair. The business services include but are not limited to engine repair, electrical, emissions, and State Inspections.

    Business Details

    Location of This Business
    100 Highland Ave, Malden, MA 02148-6624
    BBB File Opened:
    6/19/2012
    Years in Business:
    16
    Business Started:
    11/21/2007
    Business Incorporated:
    11/21/2007
    Accredited Since:
    9/27/2013
    Type of Entity:
    Corporation
    Number of Employees:
    7
    Alternate Business Name
    • Highland Automotive Inc.
    • Highland Automotive of Malden
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Edgard Fayad, Owner
    Contact Information

    Principal

    • Mr. Edgard Fayad, Owner

    Customer Contact

    • Mr. Edgard Fayad, Owner
    Additional Contact Information

    Fax Numbers

    • (781) 324-1612
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    FELIPE PAGEU S

    1 star

    05/23/2023

    WARNING DO NOT GO THERE I was threatened by the ********* guy and his manager.The service was change brake pads, one day later a noise coming from the passenger side starts so I called and the first thing he said was: thats your fault, you brought cheap parts. (Auto zone says the duralast brake pads are used as recommended by the manufacturers) I arrived at the place and he came to the car saying he will drive it, ok do it. After one turn around the block he said thats not his problem and is my fault because the parts are cheap. I questioned him about the noise starting after the service and he completely lost his mind and came like a MMA fighter yelled at me and threatening me face to face, after a few minutes one customer came and hold him back and he went inside the building, the manager was on his side and both yelling at me to leave the place because theyre busy.DONT BE SCAMED BY THEM TOO Now I have to pay again to a new mechanic to try to fix the noise and then legally *** the place. Black ********* guy threatened me fiscally. Be aware if you decide to go on this miserable place.

    Highland Automotive Response

    06/05/2023

    To whom it my concern 

     **************** came in to have his front brake pads replaced and he had his own parts when we lifted the car and checked it we found the brakes pads and rotors ware damaged i explain to **************** that if we replace the pads with out replacing the rotors then the brakes are going to make noise because of the damaged rotors he said that he didn't have the money to do it and he only wanted to do the pads so we replaced the pads and charged him $70 dollars for labor four days later he comes back stating that there a noise in the brakes and we explained to him again that u need rotors and we told u that when u first brought the car and he got mad and started yelling in Portuguese and he left I'm still willing to help him on replacing the brakes for him at no charge but he has to replace the rotors. 

    any question plz feel free to contact me at ************

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