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Find a Location

Summit Energy has 1 locations, listed below.

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    Business ProfileforSummit Energy

    Solar Energy Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.1/5stars

    Average of 49 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/10/2018

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Summit Energy Group & Summit Energy specialize in the design, installation, maintenance, warranty work and cleaning of solar panels and solar energy systems. 

    Products & Services

    Sunnova, Sunlight, Battery Storage, LoanPal, Solar PV, Generac, Goodleap, Sungage, Tesla

    Business Details

    Location of This Business
    15 Berkshire Rd, Mansfield, MA 02048-1135
    BBB File Opened:
    1/8/2018
    Years in Business:
    7
    Business Started:
    9/9/2016
    Business Started Locally:
    11/17/2017
    Business Incorporated:
    9/19/2016
    Accredited Since:
    1/10/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    85
    Alternate Business Name
    • Summit Energy Group
    Business Management
    • Mr. Dallin Maw, President/COO
    • Mr. Eric Israelsen, CEO
    • Mr. Justin Krogue, Vice President of Operations
    • Mr. James Truax, Chief Security Officer
    Contact Information

    Principal

    • Mr. Dallin Maw, President/COO

    Customer Contact

    • Mr. Dallin Maw, President/COO
    • Mr. Eric Israelsen, CEO
    • Mr. Justin Krogue, Vice President of Operations
    • Mr. James Truax, Chief Security Officer
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    In 2019 Summit Energy installed solar on my roof. In May 2022 I contacted ************************* via text to let him know that my solar wasn't working and my electric bill was increasing. I never got a respond from ******. In June 2022, I hired a company to add gutter guards to my gutters and they informed me that pigeons were nesting under the solar, so I contacted ****** again in August of 2022, no reply. On November 28, 2022 I again contacted ****** via text about my solar panels not functioning. This time I received a reply from ****** with a cc to *******************, asking him to look into my problem, months goes by and I never heard from ****** or ****. In March 28, 2023, I sent ****** a text asking for assistant, he replied, that he's in a meeting and can't talk now. I texted him when will i get my solar fixed? no answer. On May 24, 2023 I contacted ****** again asking him to call me. no respond. On May 25, 2023 I told ***************** losing patience with my solar not working and my electric bill is getting high. I again contacted ****** on June 22, 2023 asking to give me a name of someone I can contact about the solar no respond. I didn't hear or see anyone until July 10, 2023, to look at the problem. They removed all the panels. Then ***************************** from summit send me an estimate with $17000 plus to reinstall the solar panels because they were damaged by the pigeons. I told hiom I didn't have the funds, I renogotiate and give me a price of $8000. I think its unfair for me to pay them to reinstall panels after they waited till the situation got to extreme and the cost is outrageous. i will like them to remove the bars from my roof and refund me the thousand of dollars i paid for the system.
    Read More

    Customer Reviews

    49 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marc P

    1 star

    06/03/2024

    This company SUMMIT ENERGY is not what the reviews state. I signed a contract and read it and saw deposit was non refundable, questioned was told thats just a formality at signing. I was in a contract and it was turned over to the commercial department and that being said ******* was not returned after almost 2 years of being given the go around saying all parties involved Re; City, Electrical Inspector, the utilities company were all on board with project till the final permitting was required and the utility ** was stating a major upgrade was needed to proceed. I was told this originally then was reviewed by there team again and it was a go till final permits were required. I was deceived at the project inception and was given the go around for almost two years and was never refunded my $$$ large Deposit because they state it is because it a commercial project. It was never relayed to me at signing.

    Summit Energy Response

    06/05/2024

    Thank you for sharing your experience. Were truly sorry to hear that your experience didnt meet your expectations as we strive to deliver WOW. We understand there might have been a misunderstanding about the non-refundable nature of the deposit. While its stated in the contract, we apologize if this was not clearly communicated to you during the signing process. We strive to maintain transparency and clear communication throughout our processes, and we appreciate your feedback if this wasnt your experience. We aim to assess all project requirements thoroughly from the start. The involvement of multiple parties such as the city, electrical inspectors, and utility companies can sometimes result in unforeseen delays. We apologize if this was not clearly communicated and if it affected your expectations and planning. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns.
    Thank you again for your feedback.

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