Business ProfileforReproSource Fertility Diagnostics, Inc.

I am writing this review to express my extreme dissatisfaction with the billing practices of Reprosource following a recent lab visit. During my husband's visit, he was informed that the bill would amount to approximately $200. To ensure a smooth transaction, he explicitly inquired about paying in full at the time of the visit, to which he was told that a bill would be sent to him.To our shock, we recently received a bill for nearly $400, almost double the originally quoted amount. Upon contacting Reprosource's customer service for clarification, we were informed about a supposed 10-day payment policy, a detail that was never communicated during the visit. No bill, message, or email was received to alert us to this policy, leaving us blindsided by the sudden increase in charges.This lack of transparency is not only disappointing but raises serious concerns about Reprosource's integrity. It feels like a blatant disregard for customer communication, and the absence of any notification regarding the 10-day payment requirement seems deceptive.Furthermore, upon reading reviews online, it is disheartening to discover that many others have faced similar issues with Reprosource. This recurring problem suggests a pattern of questionable billing practices.Our attempts to resolve the matter with customer service have been met with frustration, as we are now being pressured to pay the increased amount in full, with the threat of the bill being sent to collections looming over us.Such an experience is not only financially burdensome but also leaves a lasting negative impression. As consumers, we deserve transparency, fair communication, and ethical billing practices. I hope this review serves as a warning to others considering services from Reprosource and encourages the company to reevaluate its billing policies and customer communication practices.