Complaints

This profile includes complaints for Lifeline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lifeline

  200 Donald Lynch Blvd Ste 300 Marlborough, MA 01752-4816

  
• 

  Philips Lifeline

  105 - 95 Barber Greene Rd. North York, ON M3C 3E9

• 

  Philips Lifeline

  16002 Meadow Oak Drive Chesterfield, MO 63017

• 

  Lifelines Alert Systems Inc

  3000 S. Jamaica Ct., Ste. 280 Aurora, CO 80014

• 

  Lifeline Systems Company

  110 Southchase Blvd Fountain Inn, SC 29644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in February. My brother mailed the equipment back to Lifeline and explained via phone that we were terminating the service because the user had died. They are still currently billing my mother's bank account for their service.

  

  Business Response

  Date: 04/08/2025

  Hello, 

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced regarding the billing and credit issues related to your mothers account. We understand how important these matters are and deeply regret any frustration caused.
  Upon receiving your complaint, we immediately took action to address the issue. The matter was escalated to our supervisor team, and we can confirm that the account has been fully closed. Additionally, a refund in the amount of $99.90 has been approved and is currently in processing.
  We value your feedback and are committed to enhancing our processes and customer service to prevent similar issues from occurring in the future. Please know that we are taking steps to ensure this situation is not repeated.
  If you have any further questions or concerns, feel free to reach out to us directly. We appreciate your understanding and patience as we worked to resolve this matter.

  Sincerely,

  Lifeline Customer Experience Team

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifeline installed for my 100 y/o mother over a year ago. She subsequently had a fall (4/24), was hospitalized (*************************************************, ********, ** *****), then sent to a rehab **************** and finally moved to a local assisted living facility (******************).I canceled my mother's Lifeline, and I returned - in person - the equipment to a Lifeline designated ***resentative, who also had an automotive business. Seemed odd, but I do what I'm told.I just received a ***** **** for $187.80, when in fact, my mother was in the hospital last April, then sent to a rehab (May to September) and currently - since mid-September 2024 - lives in an assisted living facility. She had no need for Lifeline once she left home. I'd gotten an overseas call center when I'd tried to return the equipment. Communication was awkward spotty, alas, in this instance. (I've interacted with many excellent overseas call centers over the years, so had no bias going in.) Nonetheless, I finally got a very professional *** who instructed me where to return the equipment, which I did. I took it, as directed to a one-man auto shop in ******** on Route 281, not what I was expecting, but I'm an obedient soul. I asked for a receipt, but am now unsure if he gave me one. I had no use for the equipment, nor would I ever. (I live in an 100+ year old apt. ****. We hear everybody's everything ...)I don't know where or how all this fell into the murk. But it did. I did the right thing, and then the next person - it appears - didn't.Thank you for your time,Sincerely, ** (***** *.) ****** ************ (cell)************ (h.)

  

  Business Response

  Date: 03/26/2025

  Hello, 

  Thank you for bringing these concerns to our attention. We sincerely apologize for any frustration caused by the cancellation process and billing issues.
  Weve escalated the matter to our supervisory team and made several attempts to reach Ms. ******* including leaving voicemails with a direct contact number. Unfortunately, weve been unable to connect with her, and after our last attempt, her voicemail inbox is full. Additionally, **** had no success with the listed home number.
  To clarify, all calls are recorded for quality and security purposes. On June 13, 2024, we received a call from Ms. ****** requesting to suspend the account due to her mother being in rehab. We agreed to suspend the service for up to 90 days, and she agreed, and planned to follow up about cancellation if her mother would not be returning home.
  Currently, our system shows that the equipment is still actively checking in weekly from the phone number listed in her account, with the most recent auto-test on March 20. This is why the charges have remained accurate. However, we have now canceled the account and stopped billing going forward.
  We are committed to resolving this issue further and encourage Ms. ****** to reach out to the supervisor assigned to this case, using the direct contact number left in our voicemail, so we can assist further.

  Sincerely,

  The Customer Experience Team

   

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge of an annual membership showed up on my credit card. It was supposed to be canceled right after my tests were done. I requested to have no reoccurrence I called to get this resolved, however they just try to sell me more services and say I had a heart attack and I need to come in. They try to use scare tactics to get me to keep the service. I said I just want it removed. I see my cardiologist regularly. This was supposed to be removed. Now I'm stuck with a 200 dollar billl.

  

  Business Response

  Date: 03/13/2025

  Hello,

  Thank you for reaching out to us. I wanted to give you a quick background of our service and what we can offer you.Lifeline is a medical alert service company that offers personal emergency response systems. With our service, users can wear a help button that connects them to trained Care Specialists 24/7, ensuring access to assistance whenever help is needed. 
  
  The services that you mentioned above is separate from us and is not affiliated with our company.
  After reviewing the information you provided to the BBB, it appears that you do not currently have a Lifeline account with us. We understand that there are other companies that may use the name Lifeline, which can sometimes lead to confusion.
  
  If you have any further questions or concerns, please dont hesitate to contact us at **************. Were here to help!
  
  Thank you for your time, please be well and take care.
  
  The Customer Experience Team

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account and returned the unit. They received it in 10/23/24. I was billed for Nov. and Dec 2024 for a total on $96.02. I called on 12/9/24 and was told they would mail me a refund check and I would get it within 30 days. I called again on 2/7/25 because I didn't receive a check. I was told I would get check in 3-5 days.Called on 2/27 and she told me refund was mailed on 2/13 and I'd get check by ***** days after 2/14.Called on 3/6 and he said he'd request a new check. I asked to speak to a supervisor and was told one would call me. I never received call.Called again today 3/11. She says agent I spoke to on 3/6 didn't file request for new check. She's also saying the check was mailed on 2/28 not 2/13 as I was told before.

  

  Business Response

  Date: 03/17/2025

  Hello, 
  
  Thank you for bringing this to our attention and we appreciate the opportunity to address your concerns. After investigating this matter, we found that the check refund was mailed on February 28 and cashed on March 14.
  We are committed to improving our processes and customer service to prevent similar issues from arising in the future. If any further assistance is needed, please do not hesitate to reach out to us directly and one of our representatives we will be more than happy to assist you.
  
  Sincerely 
  
  Lifeline Customer Experience Team
  
  

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep telling them i changed the battery in my medical pendant i keep telling lifeline i do not need a new pendant but they still sending a new one so i refuse all packages to them plus a simple ****** search saids this Yes, you can change the battery in a medical pendant; most medical pendants use a replaceable coin cell battery, typically a CR2032 but mine was CR2477, which can be accessed by opening a small cover on the back of the pendant using a coin or small PLUS screwdriver i feel like lifeline does not follow my requests i do not need a new one.

  

  Business Response

  Date: 03/05/2025

  Hello,

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns regarding Mr. ********* Lifeline button battery.
  Upon enrolling in the Lifeline service, all subscribers are provided with a Care Plan Agreement that must be signed and returned. This agreement includes a list of responsibilities, one of which specifies that the equipment cannot be altered or modified in any way.
  A new button was ordered for Mr. ******** after the low battery was reported. However, on February 26, he called to cancel the replacement, stating that he had replaced the battery himself and that the button was now functioning properly. Mr. ******** insisted that no replacement was necessary. The call was subsequently transferred to a supervisor, who explained that the model of the button he has must be replaced. The supervisor also reminded Mr. ******** of the company policy, which prohibits users from opening the equipment to replace the battery. This situation was then escalated to upper management for further review.
  
  Despite several discussions and repeated explanations of the policy, Mr. ******** continued to refuse the replacement when it was delivered to his home. He has been clearly informed that, in the event of an incident, the company cannot be held responsible if the equipment fails to function as needed due to modifications made by the subscriber.
  
  We hope this provides clarity regarding the situation. Please let us know if you need any further information.

  Sincerely 

  Lifeline Customer Experience Team

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today February 19, 2025, My elderly parent with complex health needs that has a Philips Lifeline around her neck for safety , fell while I was out of the house around 2:00. Either the Philips Lifeline alarm button got activated when my parent fell or she pressed the Philips Lifeline alarm button. The Philips Lifeline operator came on the loudspeaker and asked my parent if she fell and needs assistance, if she needed paramedics. My parent responded with I am ok, call my daughter. Operator did not call me, her daughter. Operator hung up and left my parent in a health crisis. I come home at 2:50 pm and find my parent fallen in the living room. Her Philips Lifeline button is in the floor next to her! Once my parent tells me what happened, and that I now realized Philips Lifeline ignored my parents request to talk to her daughter when she needed her daughter , which is not acceptable, I requested an investigation and I was told it will take 48 hrs for anyone to get back to me. That is not acceptable, it should be faster response.I call again to talk to management to put on my parents file to call me, the daughter, whenever the Philips lifeline alarm button is triggered, but the operator refuses to connect me to management & says to me they will not talk to me until their investigation is completed. I cant believe that I am refused access to management and that an operator, random person picking up the phone at Philips Lifeline plays gatekeeper and denies me the right to speak to management. That is not ok. I need to speak to management about the poor, inadequate, neglectful, elder abuse that is conducted, done by the Philips Lifeline operators and I need to speak to them sooner than 48 hrs. Someone needs to be accountable for these bad people that are answering the Philips Lifeline phones and acting like they dont care about the seniors and their family members.

  

  Business Response

  Date: 02/27/2025

  Hello,
  Thank you for reaching out. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.
  
  Upon receiving your complaint, we recognized that it had been sent to Lifeline US instead of the appropriate Lifeline Canada office. We immediately escalated the matter to the Lifeline ************************ We can confirm that their team followed up with Nazret on Friday, February 21. After extensive discussions, Nazret requested that the complaint be escalated to a supervisor.
  
  The supervisor has made several attempts to contact Nazret since then but has been unsuccessful. Despite their efforts, they have been unable to resolve this situation to Nazrets satisfaction. The supervisor has left multiple messages with his direct contact number, requesting a call back to help resolve any concerns.
  
  We are committed to addressing all concerns professionally and fairly, and we hope to resolve this matter as soon as possible.

  Thank you for your attention to this matter.
  
  Sincerely,

  Lifeline US Customer Experience Team

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the unethical and abusive business practices of LIFE LINE involving my elderly mother, **** ***************** September 2023, we canceled her service with the company. The /equipment was returned to their authorized local dealer in January 2024. Despite the cancellation and equipment return, the company continued to bill her for services she no longer received.Due to her memory difficulties, my mother inadvertently paid several of these unwarranted bills. Despite numerous attempts to cancel the service and explain the situation to the company, they persist in sending invoices, exploiting her vulnerability.I am requesting the following:A full refund for all payments made after September 2023.A written confirmation from Life Line verifying that the service has been permanently canceled and that no further billing will occur.This predatory behavior toward a vulnerable elderly individual is profoundly concerning and appears to be a violation of consumer protection laws. I request that you investigate this matter to ensure companies are held accountable for taking advantage of elderly customers.I can provide documentation, including proof of the service cancellation, equipment return, and continued billing statements if needed.Thank you for your attention to this serious matter.

  

  Business Response

  Date: 02/10/2025

  Please remove Consumer Complaint #******** from Life Alert and give it to Life Line.

  The complaint is about Life Line and the paperwork that the complainant submitted is from Life Line.

   

  Thank you,

   

  ***** ******

  

  Business Response

  Date: 02/14/2025

  Hello, 

  Thank you for bringing these concerns to our attention. We understand your frustration regarding the cancellation process and billing issues related to your mothers Lifeline account. Upon receiving your complaint this case was escalated over to our supervisor team to review. We have confirmed that the account was canceled, and equipment was returned. The refund for $125.00 has been approved and sent for processing. We are committed to improving our processes and customer service to prevent similar issues from arising in the future.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.

  Thank you 

  Lifeline Customer Experience Team

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A medical alert device was needed for my elderly mother who was soon returning home following a hospital stay. We called Lifeline on December 20, 2024. The sales person was friendly and helped set up an account by taking all of our information, including phone, email and payment information. He said we would receive a confirmation email within 24 hours, and that a medical alert device would arrive within a couple of days.On December 23, ************************************************** device from ******************. As this was a time-sensitive need, we called again. Our call was transferred multiple times, with each person giving us a different story.Becoming concerned, we did research on Lifeline and found a lot of concerning negative feedback about Lifeline and its fraudulent business practices. Given this new information, and the fact that we still had not received any communication or device from ******************, we called again on December 26, 2024 and cancelled this order.Over the next several days, Lifeline called us repeatedly trying to get us to continue with them, including a "manager" who apologized and begged us to keep our order. We told them that we had already set up service with a different medical alert company and would not be reversing our cancellation with Lifeline.On January 8, 2025 we received a device from ****************** with a SHIP DATE of January 6, 2025. We immediately called Lifeline to question why a device was sent since we had clearly cancelled our order 14 days earlier. Lifeline refused to answer why the device was sent, but told us that since we were now in possession of a device that we were obligated to pay them for it. We told them that did not need or want a device sent after cancellation, and wanted to return it. Lifeline ran us through a maze of employees before finally agreeing to send a return ******** date, we have not received a label. We are now stuck with a device that we did not order, with no means of returning.

  

  Business Response

  Date: 01/13/2025

  Hello, 

  Upon receiving your complaint, we took immediate action to rectify the situation, and we escalated this matter over to our supervisor team and can confirm that the account has been closed out and credited for the full amount now showing a zero balance. A return label was also emailed on January 10, to the email address that was provided to our representative and BBB. Please be sure to check your junk/spam folder for the email if you did not receive it in your inbox. We are committed to improving our processes and customer service to prevent similar issues from arising in the future.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.

  Lifeline Customer Experience Team

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  After the BBB notified the business, the business finally did the proper thing by closing the account and providing a return option (although Lifeline still refuses to state WHY they send a device long after the original order was cancelled).

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a problem with their Billing System. The Bill never reflects my last payment. It always shows that I am late, which I am not. I pay every month on time. It always show an outstanding balance of 2 months. I have called multiple times to get this corrected to no avail. Someone needs to take a look at their Billing system

  

  Business Response

  Date: 12/27/2024

  Hello, 

  Upon receiving your complaint, we took immediate action to rectify the situation, and we escalated this matter over to our supervisor team and can confirm that a Supervisor ***** was able to follow up with Ms. **** on December 20, to discuss the billing issue. At that time our Representative was able to confirm what payments we had received and which payments we have not received.  ************ she would have to reach out to her financial Institue to verify if missing payments have cleared on her end since she did not have that information available at the time we spoke and will provide confirmation of payments that cleared so that we can update her account. At this moment we are still awaiting a response from Ms. **** with her findings. 

  T**** you for bringing this matter to our attention, and we appreciate your understanding and patience.

  The Customer Experience Team

   

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This case hasn't been resolved.  I have made several requests for a print out showing payments made for January thru December  ***** to Lifeline showing my monthly payments.  (Checks) 

  

  Business Response

  Date: 01/16/2025

  Hello,

  We apologize for any inconvenience caused by billing issues. We are here to help and waiting on documents from Ms. ************ We can confirm that a supervisor did speak with Ms. *********** on December 30, 2024, and again on January 13. At this time, she informed our supervisor that she had received the printout regarding the payment history but was not able to discuss the account at that time and requested a call back. Our supervisor did follow up again and during this call Ms. *********** was informed that Lifeline would need a bank print out of payment confirmation showing that the two missing payments had cleared her bank. She was also informed once we receive a copy of the cleared payments, we would update the account. Ms. *********** stated she would have to go to her bank to obtain that information since she had changed banks and requested another follow up call on Monday January 20 to go over the account. 

  Thank you 

  Customer Service Team

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother-in-law had her son, my husband, contact Lifeline on June 17, 2024 to cancel her service as she was able to obtain service through her health insurance company. They told my husband they would email him a ***** return slip so the equipment could be returned. He never received an email with the ***** return slip, even after calling multiple times and sending a letter to the company. On October 28, 2024, I called Lifeline and spoke with their billing department and was emailed the ***** return slip while on the phone with them. The equipment had been boxed up and ready to be returned since June, after the initial call to cancel service. I took the equipment to ***** on October 29, 2024 and have a receipt with the tracking number. According to *****, the equipment was received by Lifeline on October 31, 2024 at 1:03 p.m. Lifeline is continuing to bill her AFTER they have received the equipment! Current invoice date is 11-15-2024 for Service Coverage Period 11-15-2024 thru 12-14-2024. I called this morning and spoke with the billing department again asking why they are continuing to bill for service when she doesn't even have the equipment. I was told that since I was not "an authorized caller" on the account, that they could not speak with me! WHAT??? After both my husband and I both had spoken with them before?? My mother-in-law is 92 years old and is not able to hear on the phone nor take care of these types of issues. And that shouldn't even matter - they are committing fraud by billing for services when their is no equipment at her home to even have service! At this point, her bill shows a balance of $157.28. This needs to be wiped out and discontinued immediately. Apparently this company is known for this practice, according to the complaints that I have read. I have documents to prove phone calls, letter sent and ***** tracking information.

  

  Business Response

  Date: 12/26/2024

  Hello,

  We understand your request. However, in compliance with ***** regulations, we cannot contact non-authorized individuals regarding account details. The issue has been successfully resolved, and for any additional inquiries, please note that we would need permission from the account holders to speak with an unauthorized contact.

  Thank you

  Lifeline Customer Experience Team

  Customer Answer

  Date: 12/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I received a phone call from Lifeline today.  I was told that the account had been adjusted to reflect -0- amount due and that all billing will be stopped.  I was also told that I would receive an email as confirmation of the phone call, which I have not yet received.  Would appreciate the confirmation email be sent to *******************************.
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****