Business ProfileforABA Logistics LLC

On 01/25/2024 my ****2018 car was picked up in ************* ** to be delivered to *****, ******* by ABA Logistic Transportation under load id #******NAJ. The vehicle was scheduled to be delivered on 01/29/2024 but, was not delivered until 02/06/2024. The vehicle was delivered with damages on the soft top roof and the trunk. During the eight days period that it took to be delivered my husband ******************************* was calling the central dispatch office to find out why the car was not delivered yet. As per the gentleman at the central dispatch *************), the transportation truck broke down twice and at the end, the car had to be transferred to another truck (I think this is when the vehicle got damaged). Because the car was not delivered on time, it was received by my brother in law who never saw the car before, and just did the favor to sign as it was received. Then, on the next day my sister noticed and notified me that the roof had damages. Immediately after, my husband ******** contacted the central dispatch office where they stated that will be sending someone from the insurance to check on the damages. He kept calling the guy for more than a week, because they never called back. At the end he told him that he cannot do anything about it. I decided and called myself the office that does the car deliveries at ************. Since then, I have made about 6 or 7 calls and spoke to the receptionist ***** who kept telling me that the manager **** is on another call or that will call me back. This never happened, **** or any other manager never took my call or called me back. I asked ***** for the email address and sent an email on 2/28/24 , including pictures of the damages on the car. I had to call and speak to ***** two more times asking for a response to my email. On 03/06/24, I finally received an email from the manager **** denying my petition for them to take responsibility for the damages done to my car. On 03/11/2024 I sent **** another email stating my disagreement. Since then I have unsuccessfully been trying to contact **** or any other manager by phone through the receptionist *****.See below the emails that I sent and the one I received from ****.---As per my conversation with *****, I am sending videos and pictures of the vehicle that was delivered to ***** with damages on the top roof and trunk. As I explained her, my husband ******** has been calling the central dispatcher since then. The guy stated that he will be sending a person from the insurance, but never did.I will appreciate your immediate attention into this matter. Thank you.*********************** -owner of the vehicle/2018 *** ************ -----------------------------------------------------ABA Logistics From:****************** To:tahlianna ******* Wed, 6 Mar at 12:55 pm Subject: Review of Vehicle Condition and Claims Process Dear *****************,We wanted to reach out to address your concerns about the condition of your vehicle upon delivery.Upon reviewing the pictures provided on the Bill of Lading (BOL) and the additional images you sent via email, we can confirm that the car was not delivered in the condition depicted. Your vehicle was delivered on 2/6 during the day, and no exceptions were noted during the delivery process.As outlined in our ***************** Liability terms and conditions, claims for damages must be noted upon delivery in the presence of the driver. Signing the Bill of Lading at the destination without immediate notation of alleged damage constitutes evidence of satisfactory vehicle delivery. Additionally, regardless of the weather or time of day, it is the receiver's responsibility to examine the vehicle for any damages.No claims shall be accepted unless noted upon delivery in the Driver's presence. The signing of the Bill of Lading at the destination, without immediate notation of alleged damage, shall be evidence of satisfactory vehicle delivery. Regardless of the weather or time of day, vehicle examination is the receiver's responsibility. After carefully reviewing the pictures we took upon delivery and considering the terms and conditions outlined in our agreement, we regret to inform you that we must decline your claim. Based on our review of the pictures taken at the time of delivery and in consideration of the documentation provided, we have not found sufficient evidence to support your claim for damages.Therefore, in accordance with our policies, we must decline the claim at this time.We understand that this may not be the outcome you were hoping for, and we sincerely apologize for any inconvenience this may cause. Thank you for your understanding.Best regards,**** ------------------------------------------------------------Good afternoon, I do not agree with your denial decision because of the following:-The car was definitely delivered with damages as you can notice getting a closer look to the roof on the before and after delivery pictures. It's clearly visible. You can notice the white lines on the top if you look close to the delivered pictures # 2 and 4. You do not see this white lines on pick up pictures # 3 and 4.-The car was picked up on 1/26/24 and not delivered until 2/6/24. It was scheduled to be delivered originally on 1/29/24 but as you should know, the truck broke down twice and they had to transport the car in another truck. It probably got damaged during this change of trucks. All this information was obtained from the central dispatcher.-The person that really knew about the previous condition of the car was not able to receive it because of your constant change of schedules. For that reason, the person that ended receiving the car just did me the favor of being there at the delivery date and time that you ended delivering the car. He just signed the paper not knowing about the previous condition of the car.-Since the date another person living in the house noticed the damage, I have in contact with the central dispatcher guy who stated a few times that was going to send the insurance person to go check the car. He never did and that's when I decided to contact you. I spoke to your receptionist ***** four times before I was able to receive your email.I will appreciate if you take responsibility and action for the damages of my vehicle occurred during the transportation done by your company.Thank you.