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Business Profile

Video Tape Rentals

Video Signals & Art Signals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my daughter up for a half day (5 days) week of ************ (June *****th). On the first day of camp I drove to the location, only to figure out this business has two locations with 2 different names. The second is Art Signals in *******, **. This is not at all clear from their website. After doing a bit of research while parked at the ** Reading location, I realize her camp is in Wayland- 45 minutes away from my home. I'm a single mother, working full time with a son also enrolled in summer programs. I would have no way to get my daughter to and from this camp. I immediately sent an email when I realized this, and minutes later the owner called me. I explained the situation to him, and he told me to call back later and speak to his wife to work something out or get a refund. I also explained that I have a short timeline, as I'm moving to ********* with my children on August 1st. I call back later, and get the wife's phone number and I'm told to text her. After that phone call I texted the co-owner (the wife) twice and have sent 4 emails, and have been ignored. I've contacted them six times asking to be contacted, and for a resolution and they will not reply to me. I paid $325.00 for this camp, my daughter could not attend and the owners will not reply to any communication.

Video Signals & Art Signals is NOT a BBB Accredited Business.

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