We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Action Collection Agency of Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Action Collection Agency of Boston's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Action Collection Agency of Boston has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving voicemails with no corresponding written documentation. I do not owe anyone money as far as I know. With all of the associated scam warnings for this business, I will not return phone calls.

      Business Response

      Date: 04/08/2025

      Acton Collection Agency has checked the telephone number that the consumer provided in her complaint, and we had it in our system, but under a different name. 
      We have removed the telephone number from our system as we are not trying to reach this consumer.

       

      Customer Answer

      Date: 04/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm receiving several calls from ********** regarding a bill with a urologist. They never provide the bill details. When I asked the urologist name they end the call. They call asking private information.

      Business Response

      Date: 04/08/2025

      Action Collection Agency is trying to reach ************************************ for an outstanding medical bill. Since we are calling regarding a medical bill and do not want to violate any patient's rights, we always will ask the consumer to please verify one demographic that has been supplied to us by our client. We usually will try and verify the consumers zip code or date of birth, as we will never released information on an account until we make sure that we are talking to the correct person.

      If the consumer would like to call us at ************, we would be happy to discuss the account. 

       

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Action Collection Agency has called me 4 times in the past 2 weeks. I have asked each person to send whatever it is they want in writing. Today is December 11, 2024. I got the first notice from them on December 9, 2024, dated as December 5, 2024. I sent a response in writing on December 10, 2024. It is my legal right to have 30 days to respond, and I did so. Calling this much is harassment, and they have not yet provided what I asked for over the phone nor in writing.

      Customer Answer

      Date: 12/22/2024

      I have not heard from the business in response to my complaint.

      I told the business to send me everything in writing. Separately, I sent a debt verification letter. The business has not sent anything in writing, nor have they responded to my debt verification request letter. 

      Business Response

      Date: 01/03/2025

      Action Collection Agency is not harassing the consumer as we have two accounts active here at Action Collection. One of the accounts was placed with us on 09/25/2024 and we have not received any correspondence on this account, so we legally can call two times per week. As a courtesy, we will stop calling the consumer, and if Mr. ************* can please call us at ************, we would be happy to discuss his accounts with him. 

      Customer Answer

      Date: 01/07/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I sent a debt verification letter. The company did not respond. On 3 occasions, I also asked the person who called to send me everything in writing. The company has not done so. There has been no written communication, correspondence, or documents since I made the requests. The company has yet to validate either of the supposed debts.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***********

       

       

    • Initial Complaint

      Date:12/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently being subjected to persistent harassment by a collections company that is claiming I *** a bill which has already been paid. Despite my repeated requests for email confirmation, they have failed to provide any documentation. Additionally, their response, stating that "they did their part," was dismissive and unprofessional. I have confirmed with my healthcare providers that all payments have been made in full and that they do not even work with this collections company. Nevertheless, this company continues to contact me, causing undue distress.

      Business Response

      Date: 12/10/2024

      An account was sent to us from our client ************************ for a DOS 11/17/2023.On 03/29/2024 a paper statement was sent and on December 3, 2024 and email statement was sent.   We have confirmed with our client that this is a valid debt. We will remove the telephone number so we do not call the consumer again per her request. The consumer can call us at any time and we will be glad to discuss this active balance, 

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting calls pretty much daily. Do not owe anything or know what they are talking about

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling my husbands cell phone and my husbands work. I called the company to find out why they were calling because we do not know what this debt is. They said they needed the phone number of the phone called. I gave them the number and they said my name not my husbands. I asked if the debt was my debt and not my husbands but they refused to tell me. Then they asked for all of my personal information. I told them I would not give any personal info until I confirmed that this is our debt. The man laughed and said we already have your personal information. Again I asked what the debt is and he refused to tell me. We have never received anything in the mail from them saying that we owe money. If someone calls this company to find out if its a legitimate debt and the company refuses to tell them what the debt is. Sounds ridiculous to me. Why are they calling my husbands work if I owe the debt. I now have to question if this company is legitimate. Who does business like this. Why have I never received anything in the mail about this. They are a company full of bullies. In the times we are living in we are always told not to give out personal information to just anyone who asks yet that is what this company is doing. Could be a ***************. I dont know.

      Customer Answer

      Date: 09/27/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 10/10/2024

      Action Collection Agency of Boston has been trying to get in contact with Mr. ********** regarding an account that was placed with us, When ***** ********** returned our call and the collector entered the telephone number, an older account for Mrs. ********** also came up. The collector because of ***** could not release any information on Mr. ************ accounts. **************************************************************** also will verify one piece of demographics when the consumer calls in, as we want to make sure that we are talking to the correct consumer. The collector did not laugh at Mrs. *********** he was just trying to make her aware that we were not a scam and that we had valid accounts here at ****************************************************************. 

      We have now placed all telephone numbers that we have for the Kalinowskis on our do not call list, and if they would like to call in, we would be happy to discuss their accounts with them.. 

       

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call me and abruptly hang up once I answer the phone call. I have previously spoken to a representative and it was determined that they were looking for a person with my same name, but that person is not me. I asked to be removed from their call lists, but the calls continue, while in at work and interrupt my day while breaking my train of concentration.

      Customer Answer

      Date: 08/05/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/06/2024

      Consumer's telephone number was being called as it was sent to us by our client. When the consumer called us on July 24, 2024 to inform us that the account we were calling him for was not his account and to stop calling, we immediately removed the consumer's telephone number from our records, and he will no longer be receiving any calls from Action Collection Agency. 

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emergency med care fac with account number *************** .That I have a balance as of 4/6/2023 of ******. For services that I have never received.

      Business Response

      Date: 05/02/2024

      The consumer emailed Action Collection on 04/24/2024 asking for the name and address of the creditor that we are trying to collect for. An Itemized bill was mailed to the consumer on 04/25/2024 showing her what she was being charged for. 

      As of 05/02/2024, the consumer has not called us back to discuss the itemized bill that was sent to her, 

      As a courtesy, the account has been placed on hold and we will wait for the consumer to get back in touch with us. 

    • Initial Complaint

      Date:03/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving scam calls while being on the no call registry.

      Business Response

      Date: 03/28/2024

      Action Collection Agency calls to this consumer are not SPAM. We have an account here from our client that we were trying to resolve. As a courtesy, we have removed the  consumer's telephone number. If you would like to call us back at ************, we would be happy to assist you to resolve your account. 

       

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband **** has hospital bills from southcoast Healthcare, we are on payment plans , 25$ each month, as of Couple months ago, my husband went in for a prostate procedure that did not go as planned and my husband has awful heath ********* that paid some of the bill. Leaving a large balance of ****** , I reached out to billing for an additional payment plan what they wanted was more than we could afford , 176.00$ a month, we simply cannot afford this , I asked billing for a 25,00$ a month, they said no that it would go to collections , my husband pays all our bills consistently each month and we wanted to know is we are paying what we can afford and we pay each month they. Originally they wanted us to pay ****** By January 25-2024 this is impossible we have obviously have our house hold bills, our complaint is,why cant we just pay what we can afford and we pay our bills on time , isnt that acceptable, now this puts our good name in jeopardy as we both have very good credit

      Business Response

      Date: 03/12/2024

      Southcoast sent this account to ** on 02/28/2024. We will inform Southcoast of this complaint as this complaint is with them not Action Collection Agency. Since the date that this complaint was filed, Action Collection Agency has worked with the patient and has set the patient up on a payment plan that they are satisfied with. We are glad that we were able to help the patient with their accounts to get them resolved. 

      Customer Answer

      Date: 03/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    Action Collection Agency of Boston is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.