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Business Profile

Solar Energy Products

Second Generation Energy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in October 2023 I purchased solar from Second Generation Energy (SGE) in *******, **. My warranty and contract is with them and the subcontracted installers destroyed my roof on my home that is only 3 years old. They caused leaks into the attic and into my daughters bedroom. They failed initial inspections of the system and had to remove and move brackets, leaving holes in my roof that they only filled with caulking. The evidence of liability is overwhelming and multiple roofers has indicated that replacement of the roof is the best Option. The company and the subcontracted people liability insurance only want to pay me for replacement of individual shingles and shotty repairs that my roofer advised against. They have been giving me the run around since October and I am at my last straw with them. I want them to pay for replacement of the roof wherever I have solar installed, removal and reinstall of the solar, and my daughters ceiling. I've consulted lawyers and all them have no problem helping because this is cut and dry however I am trying to avoid that because I should not have to pay for a lawyer when these people damaged my home. They claim they want to do the right thing and care about their company name but their actions are screaming the opposite. Essentially I have had multiple experts say to replace is better due to how long it was leaking and they are only willing to fix individual shingles. And my roofer has said that it is not the right way to do it. Please help me. I have more attachments and photo proof but it wont let me attach them.

    Business Response

    Date: 05/07/2024

    BBB has been contacted by the consumer and advised that after receiving the complaint the business reached out to the consumer directly, and was able to resolve their issues.

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, *********** reached out directly and we have finally resolved our issues.

    Sincerely,

    *************************

Second Generation Energy LLC is NOT a BBB Accredited Business.

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