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Business Profile

Wood Stoves

Stove Parts For Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

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Complaint Details

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  • Initial Complaint

    05/07/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered a part for my pellet stove which was a blower motor from Stove Parts for Less when I received the part it was used the part was black full of rust so I reached out to the company and told them That they sent me a used part So I went through the whole process for them sent pictures and they will not refund me my money we can not let businesses get away with this it is wrong on ever level they should not be allowed to have a business if that's what how they are going to run it. I bought the part in good faith and would have kept it if it would have been new and I have witnesses that saw this part when I received. I hope I can get a resolution on this matter so other good people like me don't have to get ripped off by this business.

    Customer response

    05/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

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BBB Rating & Accreditation

A+

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Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

634 N Falmouth Hwy Unit 349

N Falmouth, MA 02556-3215

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(508) 563-3280

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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