Complaints

This profile includes complaints for Nic & Zoe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nic & Zoe has 11 locations, listed below.

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  Nic & Zoe

  323 Speen St # 2 Natick, MA 01760-1500

• 

  Nic & Zoe

  17 Market St Mashpee, MA 02649

• 

  Nic & Zoe

  3410 Galleria Bloomington, MN 55435-4216

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  Nic & Zoe

  92 Derby St Ste 115 Suite 115 Hingham, MA 02043-4212

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  Nic & Zoe

  73 Palmer Sq W Princeton, NJ 08542-3711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2024, I ordered a full matching suit that appears in the suit section of Nic and ***** website. I work as an attorney and am expected to dress in a professional manner. I ordered the suit to wear for that purpose. The jacket and pants to suits are sold separately by Nic and *** which is usually helpful to the consumer to facilitate fit. After I gave the company my credit card information and my order for the suit in the "***** grid" pattern, I got the attached order confirmation. After I received that, I got an email that the company was unable to fill the order for the pants part of my suit. Then I got an email that both items were on the way. I got an email that both items had been delivered. I checked and had a package. I opened the package and separate bag with the item in it, hoping for the suit I'd ordered. It was only the jacket. I reached out and received the attached email that all they'd shipped was the jacket and information on returning the jacket - at the cost to me, the innocent consumer, of $10. I responded that I'd contracted for the purchase of a suit. it's not my fault their algorithm oversold their stock. I should be made whole and restored to the position I was in prior to their error. They could either 1) ship me the promised and contracted for suit pants or 2) accept the return of the useless suit jacket without charging me a fee for their error in overselling stock. Nic and *** failed to respond my reasonable compromise to their breach of contract no doubt relying on the trouble of a suit outweighing the ten dollar charge. That's just unacceptable. They oversold. They made the error. They should make it right. If company A contracts with company B for widgets and thingies and company A needs the thingies for the widgets to be useful, and company B only delivers company A the widgets but no thingies then company B is in breach. *** and *** breached the terms of our contract and want to charge me to correct it.

  

  Business Response

  Date: 10/03/2024

  Hello,

  We thank the customer for bringing this to our attention.

  We apologize for the confusing and frustrating communications to the customer.  We are pleased to accept the return and refund the customer's delivery fee.

  NIC+ZOE did send the customer information on how to proceed with the return, but we have not heard back from that customer as of Sunday.  A member of our Care Team will be reaching out to the customer to assist in processing the return transaction.

  Thank you

• Initial Complaint

  Date:02/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a blouse on line based on the photo. The blouse I received did not look like the product photo. The colors of the blouse were much paler than the photo on the website and the fabric was stiff and dull, not shimmery or relaxed. I was told this was a final sale. I was not aware as the sale price was in red but the "final sale" verbiage was in black. Regardless, I did not receive the product that was pictured and should receive a refund.Thank you.****

  

  Business Response

  Date: 02/21/2024

  Hello,

  Thank you for bringing your matter to our attention.  We've sent your feedback to the Design and Creative Teams to assist in ensuring that items displayed on our website meet actual expectations.

  Under similar circumstances we would usually issue a merchandise credit.  However, as you've been waiting for a response we will gladly provide you a refund to your original form of payment.

  Best Regards,

  The NIC+ZOE Customer Support Team

  Customer Answer

  Date: 02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order placed online March 25, 2023 using paypal. company placed authorization on paypal which removed funds from account. order cancelled and multiple attempts to contact for the pending authorization to drop. ****** advised the merchant needed to cancel in their paypal system and last email to company on April 6 was someone is looking into it and I never heard back.

  

  Business Response

  Date: 04/25/2023

  Hello,

  Thank you for this opportunity to respond to our customer's complaint.

  When our customers place an order, the amount of the purchase is authorized to the dollar amount of the sale.  No monies are collected by NIC+ZOE until items are shipped.  In this instance, our customer cancelled the order, no shipment was made nor did we receive funds from Paypal.  When cancelling, we perform an internal process that includes communication to Paypal that we will not collect the authorized amount, and funds can be released back to the customer.    

  As of this date, our records indicate that Paypal was informed of the cancellation and the funds have been released to the customer.  I apologize to our customer that our internal process delayed her ability to access funds, however I am not aware of how long Paypal then takes to send funds back to the customer.

  We hope that this customer will continue to shop with NIC+ZOE.

  Thank you.  

   

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On/around 2/26/22 I purchased a pair of pants. I paid $147.66. The pants are defective and I do not like the quality of their clothing and would not want anything else in exchange. I want a refund in the original form of payment. The business committed to provide quality clothing and they did not meet those standards. This is not a "normal" return. The pants are defective. I finally had a chance to wear them and they are horrible. The front of the pants are not the same size as the back and if there is supposed to be a slight difference in measurement it is obvious that it is extremely off. You dont notice until you sit down and the side seams are practically on your front thighs and it makes them uncomfortable to wear, restrictive and just odd looking with the seam practically on the front of your legs.

  

  Business Response

  Date: 07/25/2022

  Hello,

  Thank you for the opportunity to address this complaint.

  NIC+ZOE management did make efforts to contact ***************************** twice.  Our ability to contact her was compromised based on the fact that she provided us with her office number.  When we attempted to call this office number, unfortunately, no one answered the phone and there was no directory. 

  As for the return, the item was purchased in February 2022 and we do, in fact, have a 30 day return policy.  We provide customers 30 days to try on their purchase and determine if they are happy, for any reason, with their selection.  We were sorry to learn that Ms. ******** was unhappy with her selection. While we do have a 30 day return policy, in this case we made a reasonable accommodation, allowing her to return the item for a merchandise credit. If you have any additional questions, please let us know.

  NIC+ZOE Management

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I informed the Nic and Zoe *** over the phone to call my CELL PHONE as well as in email correspondence (attached).  It is evident this corporation dodges issues as my cell phone is plastered throughout the correspondence.  The merchandise was defective and again does not fall under "normal" returns.  ************ does not take accountability!  I do not like their clothing or practices and don't find a credit useful!  I again request a refund.  
  
  Regards,

  ******