About

Local BBB:

Better Business Bureau in Eastern MA, ME, RI & VT

BBB File Opened:

6/12/1997

Business Started:

6/10/1979

Type of Entity:

S Corporation

Alternate Names:

Boston Rug and home, Burlington Rug and home

Business Management:

Mr. Mahmud Jafri, Owner

Mr. Waheed Khan, Accountant

Number of Employees:

8

Additional Information

Refund and Exchange Policy

The business states a life time trade-in policy.TRADE-TERMS

Dover Rug & Home is a family owned business, our primary focus is to design,
manufacturer and produce unusual, and one of a kind hand knotted rugs and other
fine floor covering for today’s living. We sell only first quality merchandise and take
pride in our product and services.
Our trade policies are as follows:
HOME TRIAL POLICY
You may try any of our rugs and carpet samples at home before you make your final
decision to purchase. We encourage this policy to enable our customers to make this
important decision with confidence knowing the quality, price, design, history, and
other pertinent facts about rugs and carpeting. It is important to see your rug with
your existing furnishings, fabrics and the lighting to truly appreciate the beauty of
the “ Art on the floor”. Our home trial period is for 3 days. Rugs, carpet samples held
for more than 5 days will be considered a final sale and will be subject to our final
sale policy.
LOWEST PRICE GUARANTEE
Dover Rug & Home will not be undersold, we will match any competitors price,
provided customer submits a written proof i.e. advertisement, competitor’s receipt,
price quote with Competitor’s Proof of Merchandise in Stock
RETURN POLICY
ALL CUSTOM ORDERS ARE FINAL SALES, NO REFUNDS OR STORE CREDIT. ALL
BROADLOOM CARPETING ARE FINAL SALES, NO REFUND OR STORE CREDIT.
ALL OTHER SALES ARE FINAL, (NO CASH REFUNDS). ONLY MERCHANDISE CREDIT
WITHIN 7 DAYS OF PURCHASE FOR SIMILAR TYPE OF PRODUCTS i.e. Machine Made rugs
for Machine Made rugs and Hand Knotted Rugs for Hand Knotted Rugs only. Merchandise
purchased on special sale or special order is considered final sale and is not subject
to cancellation, exchange or credit. It is understood and agreed that merchandise on
any special order is the property of Dover Rug & Home until fully paid for.
LIFE TIME TRADE POLICY
Dover Rug & Home offers a lifetime trade policy for any hand knotted Oriental rug
purchased from us. Your investment in a rug is always protected with us. Trade in is
for One rug for One Rug. You may trade in your hand knotted Dover Oriental Rug at
any time towards the retail price of any other hand knotted Dover Oriental Rug in
our store provided that you properly maintain, care and clean your Dover Oriental
Rug while with you.

Business Categories

New Carpets, Floor Installation, Carpet and Rug Repair, Vertical Blinds, Used Carpets, Window Shade Supplies, Rug Weavers