Business ProfileforNatick Eye Associates

Yes, this office located in the Peabody, Mass *************** of Lens Crafter also known as Peabody eye Associates. let me book in 23 December 2023 for 1 Jan **** appointment. During setup of appointment office manager tells me you all have an outstanding balance for myself and two twin boys going back to 2022 till present. I got Federal BCBS vision plan operated by ***** vision on phone and they said that not accurate we paid and if the manager wants EFT numbers the office must call provider number to receive those numbers they don't give them out to customers but they will send me statements. Office manager refused to reply with request to call provider line as requested in front of me as I had agent on speaker explaining to her what to do. they let my Marine son appointment be booked and sent text to confirm it appointment and double check prior and said it was good. however when arriving the day of appointment they said we are not allowed to be seen there and we have no appointment. I showed text confirming appointment sent that day and multiple times. They also denied on three-way call from BCBS agent on recorded line that we saw Natick office but their own office claims show they filed with insurance under Natick eye associates and Peabody eye associates, but agent said that bologne as they have all their filed paperwork infront of them and it was paid. the manager said please call Peabody eye associates this is Natick but agent said you just confirmed you filed under both different years for same office visit. Agent also called Peabody eye which at time diverted call to voice mail and didnt return call to insurance as far as we have been told