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Business Profile

Sporting Goods Retail

Natick Outdoor Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022, I purchased a basketball hoop from the Natick Outdoor Store with the understanding that they'd provide appropriate and reasonable customer service. Shortly thereafter, I began having issues with this store. First it was promised to me that they would take away my old hoop for free. They later reneged on this promise and wanted to charge me. I let that go and proceeded. They installed the hoop but did not, as they had previously stated they would, consult with me about the position of the hoop in my driveway. They then came to paint the basketball lines for $425 using ***************** from The ***************. *** did not finish painting the inside of the lines. He also did not center the lines, and he even made a major mistake which is unsightly and covered in black paint. He did not complete the job and did a shoddy job. I paid him $700 in a check that day for his services. Natick Outdoor Store then charged me an additional $425 for the line painted. I told them I'm disatisfied with the service and that I already paid *** directly. They came to my property unannounced and tried to harrass me by phone. I then disputed the charge and won the dispute via Chase/VISA in February 2023. Then I got a nasty, threateneing multi-page letter from them via a law firm KTM threatening me and asking me for the $425 + a $20 fee. At this point, I just want nothing to do with them. It was a terrible retail experience, I went through the proper channels, and I don't want them asking me for money or contacting me ever again. Please help me and please file a complaint against these miserable and shameful people. I hope that no one else has to go through such a negative experience.

    Customer Answer

    Date: 04/07/2023

    I have not heard from the business in response to my complaint.

Natick Outdoor Store is NOT a BBB Accredited Business.

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