ComplaintsforAuto Alarms & Accessories

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 remote start kits,1 for a Focus,1 for a beetle on 12/12/22.*** told me it would be $50 to install in Focus but he had to charge more for the Beetle.I paid $225 for Focus,$299 for Beetle(tax not included).Focus went in 1/13/23 for install.Daughter wanted an upgrade w locks, paid another $60.Got car back, remote start didn't work.Weeks later, Focus went back to *** who said it was a faulty kit and he had to install another kit which *** did do.Got Focus back, the remote when you push unlock button would start car.She didn't want to go back again.My daughter w Beetle didn't want to bring her car in after what her sister endured.Callled *** in April to see what we could do,decided on something easier to install like headlights.I didn't want t spend anymore $ either.*** took the remote starter kit back and said he would look then get back to me.Didnt hear from *******I called back in June.Spoke w ****** who was rude when I told her I haven't heard back from *** and was wondering if he found headlights.*** ends up frustrated w me and decides he is giving me a $299 credit.**** back and forth many times where I was rudely talked to and I was calmly trying to resolve issue.I asked *** if he will give me the kit I paid for and the $124 I paid for to install in Beetle.****** and *** both told me rudely,I would have to sign a paper, according to their lawyer then they will give the kit back.I was being denied the refund on install fee.I can't trust these people now to have them work on any car.*** and ****** still have the kit I paid for and the $ paid for install.I have nothing but a $299 credit w people I can't trust and a receipt w out my merchandise.I have on video my last encounter with *** and *************The video shoes how they rudely handle their business and can't be trusted to do the right thing. I FEEL ROBBED.I want a full refund of $299 and never to do business w them again.

  Business response

  09/11/2023

  She purchased a Remote Start o 12/12/22 for a Christmas present for her daughter.  There is a sign in the store that states no refunds store credit only.  We saw her in April and wanted headlights instead of the starter but did not want to spend anymore money.  She gave me the product for a store credit.  Then in August she called and came into the store requesting a refund.  I stated she could purchase something for the value of the credit.  I said we could work something out but she would not work with us and this is 9 months after purchase.  She left and continued to call constantly and would not work with me.  She finally called again and stated that she wanted the remote start back and a $50.00 towards labor.  I asked if that would solve the issue.  She stated that it would.  She made this request not me.  Two weeks later she called again said she wanted the remote start back and $124.00 towards labor. I asked why she was changing her request and she said because of the receipt.  We don't know how she is figuring this in her head as labor is included in the install price.  They are not separated on her receipt.  I told her again she would have a store credit because she refused to work with me.  Mind you this is 9 months after purchase.  Then she came into the store to video tape us refusing her request. She did not inform anyone of the constant phone calls or rude comments she made to us.  Calling us theives and telling us we were rude but not the harassment on the phone from her.  9 months after purchase  she made these request and I tried very hard to make her happy but nothing would but a full refund.  My wife did tell her we would give her the product back but she would have sign a release stating this was all set.  She refused rudely and then said into her phone " Everyone see this?".  This is when we realized she was video taping the whole exchange.  Then stated about our reviews and asked if we had seen them.  We have a 5 star review pretty much across the board.  We could not work with her on anything as she keep changing her mind on what would make her happy.  I also knew that the other daughters cars door locks were not working properly and offered to repair them and door locks could be added to the remote start for a fee. ****** and her daughter agreed to this to make her daughter ***** then unlocking with a key.  We offered the fix and she agreed.  Never heard from her again about any issues.  Never heard from her again until April about the other daughters car.  We did not steal anything or *** her of anything. We wanted a signed release so she could not come back on us as she is obviously doing now.

  Customer response

  09/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  The no refund sign is not in plain view nor was I told about it upon purchase.In April when I went to go see *** he didnt tell me I had a store credit. We came up w the idea of brighter headlights.*** offered no ideas at all.I thought it was an even exchange deal.I learned about store credit in June when I called back to see if *** found headlights yet.He said he couldnt find any in price range.Not even brighter bulbs.i dont think he looked.From June until August I have tried to come up w a solution.I asked if *** could resell item and refund my install fee for Bettle.Neither of us would lose out on $.*** said no.Its 9 months later because *** is the one not trying to work things out.upon purchase of item I told ******** wanted to pay install fee for both cars.He never said then it was included in w the price.Also upon purchase *** told me it would be $50 to install in focus but he had to charge more for the Beetle.After math is done thats where I got $124 owed for install that is not happening on Beetle.I bought the same item for both cars.If *** was willing to give me $50 for install fee then why not the $124 I paid?I didnt harass them by phone or call them names.I wanted a resolution. I did say I feel robbed because I do.*** was aware he was being videoed 3 mins10 sec into video when I told him.I said wow yall here this 9 mins 7 sec into a video that is 9 mins 12 sec long.*** even looked into camera and said you have a $299 credit .*** needs to stop lieing.i went online after *************** learned) to see if anyone else had issues w them.I did find some who were similar to my issue.The lock upgrade was purchased and done the first time focus went in for install so I dont know what *** is talking about.He didnt know because my daughter chose to not go back after *** had to replace a faulty kit on focus.*** didnt offer any ideas on how I could spend this $299 credit.I find them to be unprofessional and untrustworthy so I couldnt even try to sell item.I wouldnt want to put someone else in a bad situation.after trying to get back my paid for item and install fee w no luck.I decided I want a full refund.On the copy of **** receipt it states refund complete at my request.Lie.Nothing on his copy of receipt is signed or dated except for the last highlighted statement.The date of this statement is 8/18/23 which is the day I videoed our convo.The refund is obviously not complete.on their website their quality promise to customers is to provide a stress free experience.lie.I cant use credit.I want a full refund do to my stressful experience and they cant be trusted!

  Customer response

  09/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  The no refund sign is not in plain view nor was I told about it upon purchase.In April when I went to go see *** he didnt tell me I had a store credit. We came up w the idea of brighter headlights.*** offered no ideas at all.I thought it was an even exchange deal.I learned about store credit in June when I called back to see if *** found headlights yet.He said he couldnt find any in price range.Not even brighter bulbs.i dont think he looked.From June until August I have tried to come up w a solution.I asked if *** could resell item and refund my install fee for Bettle.Neither of us would lose out on $.*** said no.Its 9 months later because *** is the one not trying to work things out.upon purchase of item I told ******** wanted to pay install fee for both cars.He never said then it was included in w the price.Also upon purchase *** told me it would be $50 to install in focus but he had to charge more for the Beetle.After math is done thats where I got $124 owed for install that is not happening on Beetle.I bought the same item for both cars.If *** was willing to give me $50 for install fee then why not the $124 I paid?I didnt harass them by phone or call them names.I wanted a resolution. I did say I feel robbed because I do.*** was aware he was being videoed 3 mins10 sec into video when I told him.I said wow yall here this 9 mins 7 sec into a video that is 9 mins 12 sec long.*** even looked into camera and said you have a $299 credit .*** needs to stop lieing.i went online after *************** learned) to see if anyone else had issues w them.I did find some who were similar to my issue.The lock upgrade was purchased and done the first time focus went in for install so I dont know what *** is talking about.He didnt know because my daughter chose to not go back after *** had to replace a faulty kit on focus.*** didnt offer any ideas on how I could spend this $299 credit.I find them to be unprofessional and untrustworthy so I couldnt even try to sell item.I wouldnt want to put someone else in a bad situation.after trying to get back my paid for item and install fee w no luck.I decided I want a full refund.On the copy of **** receipt it states refund complete at my request.Lie.Nothing on his copy of receipt is signed or dated except for the last highlighted statement.The date of this statement is 8/18/23 which is the day I videoed our convo.The refund is obviously not complete.on their website their quality promise to customers is to provide a stress free experience.lie.I cant use credit.I want a full refund do to my stressful experience and they cant be trusted!

  Customer response

  09/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  The no refund sign is not in plain view nor was I told about it upon purchase.In April when I went to go see *** he didnt tell me I had a store credit. We came up w the idea of brighter headlights.*** offered no ideas at all.I thought it was an even exchange deal.I learned about store credit in June when I called back to see if *** found headlights yet.He said he couldnt find any in price range.Not even brighter bulbs.i dont think he looked.From June until August I have tried to come up w a solution.I asked if *** could resell item and refund my install fee for Bettle.Neither of us would lose out on $.*** said no.Its 9 months later because *** is the one not trying to work things out.upon purchase of item I told ******** wanted to pay install fee for both cars.He never said then it was included in w the price.Also upon purchase *** told me it would be $50 to install in focus but he had to charge more for the Beetle.After math is done thats where I got $124 owed for install that is not happening on Beetle.I bought the same item for both cars.If *** was willing to give me $50 for install fee then why not the $124 I paid?I didnt harass them by phone or call them names.I wanted a resolution. I did say I feel robbed because I do.*** was aware he was being videoed 3 mins10 sec into video when I told him.I said wow yall here this 9 mins 7 sec into a video that is 9 mins 12 sec long.*** even looked into camera and said you have a $299 credit .*** needs to stop lieing.i went online after *************** learned) to see if anyone else had issues w them.I did find some who were similar to my issue.The lock upgrade was purchased and done the first time focus went in for install so I dont know what *** is talking about.He didnt know because my daughter chose to not go back after *** had to replace a faulty kit on focus.*** didnt offer any ideas on how I could spend this $299 credit.I find them to be unprofessional and untrustworthy so I couldnt even try to sell item.I wouldnt want to put someone else in a bad situation.after trying to get back my paid for item and install fee w no luck.I decided I want a full refund.On the copy of **** receipt it states refund complete at my request.Lie.Nothing on his copy of receipt is signed or dated except for the last highlighted statement.The date of this statement is 8/18/23 which is the day I videoed our convo.The refund is obviously not complete.on their website their quality promise to customers is to provide a stress free experience.lie.I cant use credit.I want a full refund do to my stressful experience and they cant be trusted!

  Business response

  09/25/2023

  She has a store credit.  Nothing we say or do will change her mind on this matter.  The sign is clearly on the wall about no cash refunds / store credit only as required by law.  She refused to sign saying we gave her back the remote start so she will receive a store credit only.  We must protect ourselves just as she felt she had to by recording us.  There is no way to satisfy her.  Thank you

  Customer response

  10/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩