Heating Contractors
Devaney Energy Inc.Headquarters
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Complaints
This profile includes complaints for Devaney Energy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Devaney Energy October 7, 2024 at 8:16am and spoke with *********. I stated that I did not want to renew my service contract, that was expiring October 31, 2024 and that I did not want any oil delivered to my home. She assured me that she would close my account. On November 13, 2024, I planned to contact my new supplier to deliver oil but when I checked the gauge, the tank was now full to my surprise. I found a delivery ticket tucked between a storm door that I never use. Devaney, against my wishes, delivered oil on November 1, 2024 at 7:44am, while I was out of town. Qty=156.3 at $ ***** for total = $ ******. The delivery ticket term states "if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount."Business Response
Date: 12/10/2024
We have spoken with the customer and have adjusted the bill to the customers satisfaction.Customer Answer
Date: 12/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
Date:11/18/2024
Type:Order IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact someone at Devaney energy regarding my bill and to lock in a contract for propane since October 2 2024 without any response from staff. On oct 2 2024 i wrote to the billing **** and the general ******************************* to get directed in the right direction of who I need to speak with. On oct 6th 2024 I sent another email following up because I received no response.On October 8th 2024 I added **** ****** directly to the email as he supposedly manages my account and NO RESPONSE!There was one instance while with my neighbor we called and spoke with a rude woman who basically scoffed at the request to lock in a contract or do a tank swap with a company willing to work with us. My neighbor and I live in a duplex and share a propane tank so we needed to be in agreement with the propane company we chose.Devaney has so far provided no resolution, has not responded to any email requests. Horrible customer service and attitude.Business Response
Date: 11/30/2024
We are in communication with customer to resolve the issue.Customer Answer
Date: 12/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Devaney stopped responding to texts and emails after saying they would do a tank swap. They have failed to contact the manager (*****) or respond to his outreach attempts.
******** ********Initial Complaint
Date:07/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not renew my contract with Devaney Energy when I received it in Oct. I hired a less costly provider in Nov to fill my tank which which was empty. The new co. Filled my tank in Nov. I called Devaney in late Nov/early Dec to reiterate that I was no longer utilizing their service due to the cost and to confirm their current pricing to compare with my new provider. I expect they acknowledged the cancellation by not refilling tank (that as far as they knew was empty) until they randomly arrived on Dec 27th - (months into the cold season) and put 83 gallons into my tank. They charged me $4.60 a gallon as opposed to the $3.29 a gallon that my new provider was charging. I called to ask why they topped off my tank. They said my service was never cancelled. I said that it was and if what she was saying was true- why then did they leave me on empty through Dec. they had no answer. I offered to prove my current charges and to pay them my current cost of $3.29 a gal. Many many phone calls later there has been no response. I continue to receive bills from Devaney with additional late charges. The company clearly mistakingly topped off my tank months after the service was Cancelled. Without a doubt it was a scam to invoice me and force me to pay for the cancelled service at their inflated cost.Customer Answer
Date: 08/02/2024
I have not heard from the business in response to my complaint.Business Response
Date: 08/05/2024
******************** inquired about oil pricing in October of 2023 never asking to be removed from automatic delivery. He then asked us to remove his service policy coverage on December 8, 2023, and never asked to be removed from automatic delivery. Devaney Energy has done nothing wrong in this issue but in an effort to close things out, we will adjust the bill and resend a new one.
*****************
Customer Answer
Date: 08/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:04/10/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regrettably, this company has proved to be unsatisfactory to engage in business with. In September, I was presented with a promotion that included a complimentary tune-up for new customers with an oil fill-up. Upon completing the necessary online form, I conversed with a representative who arranged for my initial delivery and scheduled the free tune-up for December 2023. However, in January 2024, I was billed $658.86 for the tune-up. Following a discussion with a representative who consulted with *****, the supervisor, I was assured that the issue was a mistake on their part.Subsequently, on March 1, 2024, I received an invoice with an additional finance charge of $9.74, bringing the total to $668 for the supposed complimentary tune-up that was originally advertised as free for new customer oil fill-**** I found it perplexing that I received only the tune-up service without any oil delivery, for which I was billed separately.Upon requesting to speak with *****, I was informed that I was ineligible for the promotion due to my failure to opt for auto delivery during the initial form submission. I argued that I should have been informed of this requirement beforehand, but ***** disregarded my concerns by stating that the company cannot operate without payment.Due to the miscommunications and lack of transparency, I have been held liable for the charges. Additionally, I raised the issue of an unauthorized hard inquiry on my credit report, which was also dismissed. I believe it is imperative to caution other potential customers about the poor customer service, unwillingness to address customer grievances, and misleading practices demonstrated by this company.Business Response
Date: 04/15/2024
The customer was offered a free service policy to sign up with Devaney Energy which requires automatic delivery. The customer was on will call which removes the service policy. A tune up was scheduled and the work was done on a time and material basis.
Upon review, Devaney Energy has decided to remove the charge from the account and they have a zero balance.
*****************
Devaney Energy
Customer Answer
Date: 04/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:12/06/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a letter dated June 12, 2023, I informed ******* Energy that I was cancelling my service effective immediately. A delivery of 85 gallons was made in early August despite a) my earlier notification of cancelation and b) the fact that I did not need a delivery. Upon receiving the bill for $407.49, I called ******* Energy/Devaney and spoke to a customer service representative. Unfortunately, that woman was unable to assist me and indicated she would elevate the issue, but I never heard from anyone and the issue was not resolved. After receiving yet another bill, I emailed Devaney on October 6th but, again, did not receive a response. On October 26th, I sent a physical letter but, again, not response. I finally used the website to try to resolve the issue, but never heard. I am going to pay the bill because i don't want them to adversely impact my credit, but Devaney is charging $1+ more per gallon than my new provider so I would like I refund on the difference.Business Response
Date: 12/22/2023
This situation has been resolved. The balance has been credited and the customer does not owe anything and the account has been closed,
Devaney Energy Inc. is NOT a BBB Accredited Business.
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