Business ProfileforMellisa's Pet Depot

Bought a cage on 4/18/2022 for $406.08 tax included. Was assured our parrot would not break the bars in the cage we purchased. 2 bottom racks and 3 broken bars later. We made it very clear prior to the purchase that our bird had issues & banged & pulled on the bottom of the cage. He was abused prior to our adopting him. He was ingesting the paint from his old cage & getting sick we learned that the paint was toxic. Was told they would take it back for a full refund but had to have the replacement bottom rack which we got & is in it. Called on Saturday to say we were able to bring the cage back the sales person said bring it in when manager is there. M-F 9-4. My husband went this morning was told by manager the agreement was buy a new cage & a % off the other cage that would be applied to the new cage.I had spoken w/manager at ********* numerous ********** went in & bought items that he suggested we try. When we went in to pick them up he said at that time he would work with us & take the cage back if his suggestions didn't work.! The string ball worked great for a short time & when I called back to say he broke a bar on the new rack he said he would take the cage back if it was in perfect **ndition which it is. The rep from the cage ** offered to send him the rack so we **uld take the cage back sooner to get him in a cage with a heavier gauge wire. Manager said no he wasn't going to take the cage back with a broken rack & wait months for the rack to **me in. The cage **mpany was very understanding & just as **ncerned about our bird, I offered to put our bird in a carrier so we **uld bring the cage back get the refund & purchase another cage but manager said no it would be to stressful for our bird. They have to get familiar & adjust to the new cage & being that our bird was abused it takes him longer to adjust. We want what we were told we would get a full refund. We had to get him into a heavier gauged wired cage were he is safe which we did.