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Business Profile

Cannabis

Ascend Wellness Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He returned and offered a 20% discount.That was still not acceptable. Just a few reasons for that,1-He had an attitude with me.2-I was the ONLY MEDICAL PATIENT in the dispensary.3-I was let in the back and proceeded to the medical line that was empty.There was no staff there.4-At the same time that i was waiting (approximately 10 min)the recreational line was moving right along.5-5 people from the recreational line were checked out while i stood there.6-as i waited for someone to help me,there was an employee stationed at a kiosk in the recreational line 8-I said they were listed at $4.00 and there were only four left.I assumed maybe they were close to experation and had every expectation that the price listed was right.After all,i had the conformation code sent when i ordered,i was then sent a text around 7:35am saying the order was ready. Ironically i recieved another text after i left saying the order was ready around 11:30am.9-that was 3 chances for someone or the system to catch the mistake.10-after a little back and forth with the manager he finally said," im just not going to sell you that for $4.00 each,im just not"11-when that didn't suffice he then turned to lying to me.he then stated "it would be illeagle to sell those for that price),we both know that is totally not true.Ive bought many products at rock bottom prices,usually close to expiration and that was a straight up lie.12-I asked for the managers contact.He then raised his voice and said "im the manager"13-i then asked for the district manager,or his supervisor.He went in the back for a minute.He then returned and said to call the corporate office (surely thinking i wouldnt,since he already lied about pricing limits.14-we both know why medical patients are to be helped first.We are to have first access to certain strains or the medical strain i use could be sold to one of the recreational CUSTOMERS,(i am a patient)

    Customer Answer

    Date: 10/13/2024

    I have not heard from the business in response to my complaint.  I spoke with ******** Olivostro but im now being ignored by the company 

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me an already opened and unsealed 8th of cannabis that was completely dried out and unusable. I walked to my car and opened it to see that it was nothing but dried to a crisp plant that I would never pay someone $40 for. I went back in and the manager who refused to give me his name but was a short African American male with longer braided hair and a sleeveless shirt on, he told me that "he could not replace the product because I had already walked out of the store". He then confirmed that "customers are not allowed to open products in the store". I recorded him saying this. They are straight up scamming people out of money and giving them something that has already been opened and dried out when the customer is exspectiing PROPERLY CURED **********************, which is not just some dried out plant like thevery unknowledgeable manage said. Either way, I was stolen form because I did not get an 8th of cannabis. I got an 8th of unsmokable pre-opened and unsealed dried out plant and cannabis looses it's potency when it's dried out like that. It has to maintain a certain humidity to remain a valid product they can sell. They stole my money and refused to give it back.= and I want a refund and I want this company investigated for this fraud.

    Customer Answer

    Date: 03/02/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/16/23 I bought a Ozone reserve disposable cannabis vape pen for $38 ( product #****************) from Terribis in *********, **. They told me to contact Ozone because I&#**;m not the first person who had problems with the pen. ******** said they would replace it or send me coupons to cover me going through this experience.

    Customer Answer

    Date: 10/06/2023

    I have not heard from the business in response to my complaint.

    What are the next steps in holding them accountable?

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this product, and the day after, I went in to get a replacement because the quantity was off. However, they claimed they could not do anything about it or investigate because they could not check the product either by weight or by sending it back to the manufacturer. If they had checked the container, they would have seen it was faulty and broken but was still sealed.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/22, I was celebrating my birthday. I made an online order #***. Is was approximately 80$. I used my card and was told that it did not work even though a receipt came out. I was told to pay cash. I then had to pay an ATM fee to take cash out. I then paid with cash. I looked at my online bank account when I got home and noticed my card was also charged. 1 only received 1 item for approximately $80. I have emailed several times and have had no response. I have called and left multiple voicemails as a real person never answers. I left a voicemail one day. I followed up A couple of days later the mailbox was full. Another couple days later the mailbox was accepting voicemails. I do not have a car so its extremely hard for me to travel to ******. I still have the cash receipt from 11/20

Ascend Wellness Holdings LLC is NOT a BBB Accredited Business.

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