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Business Profile

Life Insurance

Delaware Life Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Reviews

Customer Review Ratings

1

Average of 6 Customer Reviews

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Review Details

  • Paula D

    Date: 03/22/2024

    Paula D

    Date: 03/22/2024

    I have not been able to get into the website since the first of the year. Every time I call I have to wait forever and then prove who I am to ask the most simple question. I asked them to change to paper a few months ago and they send me a letter saying they would not. So now I have no access to my account. Tech support lasts only for as long as you are on the phone. Once you log out you can't get in again I guess this is a good way for them to get rid of the older policies that they no longer want to service and a good way to force people into newer policies with higher fees and new surrender fees. Shame on this unethcial company.

    Delaware Life Insurance Company

    Date: 03/27/2024

    Better Business Bureau

    RE:      Customer Review

    We have reviewed your concerns and regret the inconvenience you have experienced in obtaining information through our Online Access.  Our commitment to customer service and satisfaction has always been our highest priority, along with the privacy of your personal information.  Therefore, to address this matter in full, we will communicate directly with you.     

    In the interim, should additional concerns arise, please contact our customer service center at ************ or via email at *******************************************************************************.

    Sincerely,
    Customer Relations

  • Lynn S

    Date: 03/13/2024

    Lynn S

    Date: 03/13/2024

    Ditto to all previous complaints. We will be happy to move forward on class action litigation. I just got off the phone with my broker, and Delaware reps were, according to broker, "****, rude and unprofessional". Rep could not adequately explain why the gap or difference of what Delaware claims and reports transaction deposit amount is to broker and what actually hits my bank account. The difference is $4.99. Who at Delaware is stealing that $4.99 from my brokerage account? My broker is very concerned why Delaware can't explain!

    Delaware Life Insurance Company

    Date: 03/19/2024

    Better Business Bureau

    RE:      Customer Review

    We have reviewed your concerns and regret the inconvenience you have experienced in obtaining information regarding your recent withdrawal.  Our commitment to customer service and satisfaction has always been our highest priority, along with the privacy of your personal information.  Therefore,to address this matter in full, we will communicate directly with you.    

    In the interim, should additional concerns arise, please contact our customer service center at ************ or via email at *******************************************************************************.

    Sincerely,
    Customer Relations

  • Mark R

    Date: 03/08/2024

    A initial deposit of $179,000 in their traditional ***** has lost money for the last two years. This is because the return is around $1000/year. But their fees are $2300/year.The agent lied to me stating I would get a 7% return and out of that 7%, 1% would go to Delaware. Not the case at all.

  • Carla B

    Date: 11/14/2023

    Carla B

    Date: 11/14/2023

    Dont waste your time filing a complaint on this platform! Im currently seeking relief with the SEC, Attorney General , and **** of Insurance where they do business their regulatory agencies! It appears a class action lawsuit is in order !!!!! Reading your responses clearly show me how this company victimizes people and therefore need to be SHUT DOWN! Join me in suit!

    Delaware Life Insurance Company

    Date: 11/21/2023

    We have reviewed your concerns and regret the inconvenience you have experienced.  Our commitment to customer service and satisfaction has always been our highest priority, along with the privacy of your personal information.  Therefore,to address this matter in full, we will communicate directly with you.    

    In the interim, should additional concerns arise, please contact our customer service center via email at *******************************************************************************.

    Sincerely,
    Customer Relations

  • CAROLYN P

    Date: 12/31/2022

    CAROLYN P

    Date: 12/31/2022

    Well it's been another 2 months. I sent in (Reg. mail to may sure they SIGNED for it) all the paperwork & then some, I took PHOTOS of the original policy(which they wanted), and attached them to a cover letter, to show I had PHOTOS of it. I'm now getting the run around. I'm talking to an Estate lawyer tomorrow, & filing a complaint to MASS Division of Insurance. Do NOT go near this company with a 50 FOOT Pole.

    Delaware Life Insurance Company

    Date: 01/05/2023

    January 5, 2023 Better Business Bureau RE:Customer Review ID: ****** We are writing in response to the consumers review posted December 31, 2022, on the Better Business Bureau (BBB) website regarding a Delaware Life Insurance Company (Delaware Life) consumer.We will review the consumers most recent communication regarding our customer service but again, in keeping with our commitment to the privacy of personal information, we will respond directly to the consumer.We hope this response proves satisfactory to the Bureau as we seek to address the current concerns, but should further questions arise, please contact our customer service center at ************.Sincerely,Customer Relations

  • CAROLYN P

    Date: 10/21/2022

    CAROLYN P

    Date: 10/21/2022

    My father has a life insurance policy with them, ONLY because it's been bought out 3 times, they ended up with it. (looking at BBB's rating, is a HUGE heads UP! He passed over 2 months ago! I have called FOUR times, to EVEN get the paperwork to send a Death Cert., to even START a claim. I have NOT received it! They refuse to send Reg, mail. It has been "LOST" twice, & his account WAS hacked once already. They dropped the password that was set up on. DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!! **************** is THE WORST!!!!!!!!I'll be going to the governor's office, if I get ANY of the same trying to GET the CLAIM money.

    Delaware Life Insurance Company

    Date: 11/02/2022

    We are writing in response to review #****** posted October 21, 2022, on the Better Business Bureau ("BBB") website by a Delaware Life Insurance Company consumer.We will review the consumer's comments regarding our customer service but, in keeping with our commitment to the privacy and confidentiality of our clients' personal information, will respond directly to the consumer with our findings.We hope

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