Business ProfileforC & J Clark Retail, Inc.

Irresponsible retailer !!! I would give zero star if that is an option. This issue started on 1/12/2024 but has not been resolved yet. 1. On 1/12, I tried to place an order on clarks.com with my gift cards (4x$25 cards) for a pair of dress shoes and one dress belt that was on sale. Suddenly, the website crashed. Fine, I can redo everything again. But the gift cards became zero balance! I called Clarks' customer service, they informed me their system had an issue and I should be able to see the gift card balance be back in 48 hours. I believed in them, and waited a week. Nothing happened!!!2. I called Clarks again on 1/19, they mentioned let me wait another week. Nothing happened. 3. I called Clarks again on 1/26, they transferred me to a manager, and she advised me to send them an email with all the gift card numbers so they can expedite the process. I did. 4. Nothing happened until 2/20, I received an email saying they could not reissue the gift card, but only the promotion codes, that only valid for one year. I complained and mentioned gift cards have no expiration date, and I can use them together.5. After a week, they replied on 2/27 and mentioned they could give me a $100 promotion code, but still not a gift card. I questioned the terms and conditions for the promotion code and gift card are different, so they are not the same thing. 6. On 2/28, Clarks emailed me that their website is still not working and I have to wait. 7. On 3/8, Clarks emailed me mentioning this issue has been forwarded to a higher level manager, and that is the last email I received. 8. I have been following up every week. The phone agent said I needed to email them, but the email never got replied. 9. It has been more than two months since I reported this issue, and now the items I tried to buy are gone. What a joke. As a customer for more than 15 years, I am very disappointed and would share my story to everyone. Unfortunately, this retailer has become a lemon tree.