Business ProfileforBernie & Phyl's Furniture

I called in September 2023 for a broken wheel on my couch I bought in April 2023 from them. It has a 1 year warranty. Someone came out in October to look at it, telling me the ongoing incresing issues customers seem to have with the couch. He tells me he will order a wheel and can be out within 3 weeks and to call the main 800 number to confirm a repair time within the 3 week time frame. I called and was told that when the part comes in I will be notified of a selection of times for someone to come out to fix the wheel. Holidays pass and zero contact had been made by the office for a repair date. I called in the beginning of January 2024, a woman answered who seemed surprised, put me on hold for about 5 mins and said the issue is they are still waiting for the part and will call when it comes in. That was about 6 weeks ago. I paid for this couch with the hopes of dealing with a reputable furniture company as well as a warranty if any problems it would be fixed and not drain out my warranty. If the couch cannot be repaired then I ask for a complete replacement for it. I am shocked the way I have been put off, disregarded & put to the wayside. Im also quit disappointed and uncertain as well as discouraged for any future business with a highly unprofessional *********************** I definitely expect to be fully compensated in such a way for this highly defective ***************** of my money, my time and the issues with this couch & a company that apparently doesn't stand by their products and value their customers hard hard time and money. Note: The stuffing is bunching up on the cushion also, this couch does not get heavy use. TBC