Fast Food Restaurants
De Foods LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for De Foods LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 4, 2023 I ordered a 16 piece family original recipe chicken meal.it comes with 4 *** sides so I REQUESTED 2 mashed potatoes and 2 Coleslaw I also orderd an extra mashed potatoes and a Coleslaw both Large as well as a family size Brownie. Well when my order arrived I didn't get my 4 sides that originally came with the meal. I tried calling the delivery person no answering the phone and no voice mailbox set up. I then tried calling the KFC where I ordered from and the phone RANG and RANG then after about 15 minutes of the ringing someone picks up the phone and hangs the phone back up after about an hour of this I decided to call the corporate office they took my complaint told me I would receive a refund within 10 days. Well here it is 17 days later and still NO REFUND. This is STEALING from the customer, the employees are RUDE, and CORPORATE OFFICE doesn't seem to care the employees are RUDE AND STEALING FROM THE CUSTOMERS and NOT FOLLOWING THROUGH ON THEIR PROMISE OF A REFUND, NOR DID THEY CARE I WAS FORCED TO EAT GREASY CHIKEN FOR DINNER WITHOUT ANY SIDES. I STRESSED THIS TO THE CORPORATE OFFICE AND THEY DIDNT CARE ALL THEY SAID WAS I WILL RECEIVE A REFUND WITHIN 10 DAYS AND STILL HAVEN'T RECEIVED IT AS OF TODAY DECEMBER 21, 2023 SO I TRIED CALLING THE CORPORATE OFFICE TODAY AT AROUND 11:00AM AND GOT A RECORDING STATING NOBODY WAS AVAILABLE AND CALL ON NORMAL BUISNESS HOURS. IT'S THURSDAY DECEMBER 21,2023 SOMEONE SHOULD BE AVAILABLE I BELIEVE THEIR IGNORING MY CALLS NOW .I PAID FOR MY FOOD, I PAID FOR THE DELIVERY OF THE FOOD ORDERD AND FOR AN $18:00 TIP I NEVER AUTHORIZED THIS IS STEALING AND RIPPING OFF THE CUSTOMERS LIKE MYSELF ELDERLY,DISABLED AND ON VERY LIMITED MONTHLY INCOMECustomer Answer
Date: 12/22/2023
Address is KFC
**********************. WOUBURN ************** FOR MY COMPLAINT
Business Response
Date: 01/10/2024
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #E685020 OPN *************************************************** ********** FRN KTOwner Info
********************* *******************************************************Customer Answer
Date: 01/22/2024
I have not heard from the business in response to my complaint.Business Response
Date: 01/29/2024
Hi There,
We were able to reach the customer by phone and discuss the issue. She is going to be refunded the amount of the food she purchased from our location. We did explain that we do not have control over the third party delivery companies and how they handle these situations.
Thank you,
*********
Customer Answer
Date: 01/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Customer Answer
Date: 02/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Thank you for your help!
But what am I to do if the company didn't honor its agreement? I was supposed to get a full Refund on the food I ordered I got refund for the 16 piece meal and the Family size Brownie but NOT for the extra sides of potatoes and Coleslaw I ordered and paid forBusiness Response
Date: 02/05/2024
Hi *****,
It was our understanding that after you spoke with our Director of Ops that you were in agreement of getting the refund for a 16pc meal and Brownie. I have looked into this situation further and got approval to refund your full amount paid since the delivery company did not refund you. Therefore, you will get an additional refund of $53.84. This was calculated by taking the $119.09 total you paid including delivery fee minus the $65.25 already refunded. However, please know that in the future you will need to deal directly with the delivery company because we will not refund anything going forward. I do apologize for the mix ** in your delivery and hope we can do better in the future.
Thank you.
Initial Complaint
Date:01/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On line order from Kentucky fried chicken ******************************************,**.01843...brought order home was missing a *** mashed potatoes and half of order was NOT extra crispy like I ordered and the part of extra crispy I did get was over cooked and all dried out...worse meal I ever had....I called them to let them know the order was not what I asked for and was short an item and all the man told me was "That happens ". No come get missing item..No partial rebate. Not even I'm sorry ...That's B.S. it only happens when some poor hard working guy is getting screwed out of his hard earned payBusiness Response
Date: 01/02/2024
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #E685025 OPN ****************************************************** **** **********Owner Info
********************* *******************************************************Customer Answer
Date: 01/15/2024
I have not heard from the business in response to my complaint.Business Response
Date: 01/18/2024
Hello,
**************** was contacted and offered a replacement meal to be picked up at the location.
Thank you.
Initial Complaint
Date:06/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought two coupons for a 2 pc meal to my Bridgewater kfc tonight, The male employee told me they were outdated so he couldnt accept them..I wasso embarrassed! Well, I ordered two meals anyway so had to pay an additional 6$.The employee asked me if I wanted original or extra crispy..I stated original..my handicapped adult son has dental issues. As they were boxed I could not inspect them until I arrived home. Well..the chicken was almost burnt..certainly NOT original and way beyond extra crispy. In addition, the chicken leg looked more like a pigeon leg. As I am a senior and it was pouring rain outside I could not return the dinners.My total bill was $19.24. I would appreciate compensation. Thank you,Business Response
Date: 06/21/2023
Complaint is against a locally owned franchise and should be addressed by directly by the store.
Store Info -
KFC Store#E685018
218 Broad St Bridgewater ** **** **********
Owner Info -
********************* *******************************************************
Customer Answer
Date: 07/02/2023
I have not heard from the business in response to my complaint.Business Response
Date: 07/10/2023
Hello ****,
We apologize for your inconvenience. We always try to serve our customers hot and fresh chicken with friendly service. We are happy to send you gift certificates to more then cover your meal. We would love for you to give us another chance at the Bridgewater location however, we do have other locations listed on the back of the gift certificates that you are welcome to visit.
Thank you for your business and understanding.
*********
DE Foods
Initial Complaint
Date:08/08/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint involves the *** location at ************************************************************ I have noticed that on-line pricing is lower than the price actually charged. Last week I ordered an 8-piece Tender bucket. When I picked it up I noticed that the price charged was higher than the price noted online. Today I attempted to order a 12-piece Tenders bucket with the price online of $23.99. It was not possible to place the order online even after three attempts. I called the business to tell them of my problems. They suggested that i simply come to the drive-up window to place the order, which I did. However, the price charged was $26.99 rather than the $23.99 listed online. I complained that the price was different than quoted and was told that was what the system brought up. I obtained the name and phone number of a manager and have left a voice message there voicing my concerns.Business Response
Date: 08/08/2022
The location about which the complaint has been made is a franchise owned location, not a company owned location. Therefore, the complaint will need to be addressed by the franchisee:
*************************
Apple Valley Grandco, Inc
824 *************
********, ** 02816
**************
Business Response
Date: 08/26/2022
Hello
We no longer own and operate this location. The New owner is Defoods LLC.
Thanks
*******************
Business Response
Date: 08/30/2022
Hello **************************,
I apologize for any inconvenience the online ordering experience *** have caused you with KFC. We take all customer complaints seriously and look into each and every one of them. I have attached a screen shot of what the online menu states for our ********, ** location. It does in fact state the correct price of $26.99 for a 12pc tender meal. I am not sure where you saw the $23.99 price. It could be that a different location nearby has different pricing. We are a Franchise location and we do all set our own pricing. We do apologize for any inconvenience this *** have caused you and will send you some gift certificates that you can use at one of our locations. These will need to be used for payment at the Restaurant either through the drive thru or front counter. Thank you very much for your Patronage.
*******************************
DE Foods
KFC
De Foods LLC is NOT a BBB Accredited Business.
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