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          Subaru of New England, Inc. has 1 locations, listed below.

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            Business ProfileSubaru of New England, Inc.

            Auto Manufacturers

            Contact Information

            95 Morse St

            Norwood, MA 02062-4623

            Get Directions
            Visit Website
            (781) 255-6369

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Subaru of New England is the New England distributor of Subaru automobiles, parts and accessories. Established and incorporated in Massachusetts in 1971, the firm has 55 employees. Mr. Ernest J. Boch is the Chairman of the Board. Mr. Joseph A. Appelbe is the Vice-President and General Manager. Mr. Robert A. Wakely is the Chief Financial Officer. Any questions or problems should be directed to the attention of Ms. Ellen Burke, Service Operations Manager.

            Business Details

            Location of This Business
            95 Morse St, Norwood, MA 02062-4623
            BBB File Opened:
            1/1/1971
            Years in Business:
            53
            Business Started:
            12/10/1970
            Business Incorporated:
            12/10/1970
            Type of Entity:
            Corporation
            Number of Employees:
            55
            Alternate Business Name
            • Boch Subaru Of New England
            Business Management
            • Mr. Ernest J. Boch, Board Chairman
            Contact Information

            Principal

            • Mr. Ernest J. Boch, Board Chairman

            Customer Contact

            • Mr. Ernest J. Boch, Board Chairman
            Additional Contact Information

            Fax Numbers

            • (781) 255-6370
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a ****** mile Subaru *** from this dealership on 2/10/2022. Driving the vehicle home from *********** to Upstate ** was fine. The next morning the vehicle would not start. I had the vehicle towed to a local Subaru dealership which did not have a loaner vehicle for me to use. I had to rent a rental car with my own funds. Upon contacting the dealership and notifying them of the issue they told me they had nothing to do with the problem and if I wanted, I would need to bring it back to *********** (I live 4 hours away and drive through ************** for my job). The dealership knowingly installed a refurbished, unbranded battery, and did not connect the starting wire properly. Upon further service inspections, the dealership had actually replaced the starting module on January 31, 2022 but did not inform me of this when I purchased the vehicle. Additionally, none of the fluids were topped off (miniscule problem - but lends to the fact that this dealership did not properly take care of this vehicle). I had the battery replaced. The ** dealership refused to reimburse me for the out of pocket expenses for the *** battery and the rental car I had to rent myself so I could work. Once I got the vehicle back from the Subaru upstate dealership the car failed again - all lights on the dashboard came on, odometer not working, ABS system off, everything. The ** dealership once again told me there was nothing they could do for me. I asked if I could bring the car back and trade it for the *** I sold to them, at that point they told me that I would be losing out on money and did not offer to help me. They told me they would not even pay for the tow to ** (seeing as how my car was undriveable, not sure how I was supposed to get it to **). It has been almost 2 months since I bought this car from them, and I have not been able to drive it. The car is still not working. This dealership is deceptive and fraudulent and I expect compensation for out of pocket expense and time
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Dee K.

            06/09/2022

            When I bought my Outback from Colonial Subaru of ******* ** in 2021 I also bought a Armour All ************ Protection Coverage. When I brought the car in for service this past end of April beginning of May I need to use my coverage for stains and a tear on the back seat due to my sick dog. After leaving my car at Colonial for a week plus they informed me that the back seat was not taken care of and that Armour All was refusing to honour my contract-coverage because it was not worded right by the claim written by the employee of Colonial Subaru. I questioned this answer by the employee who told me this and told him I paid a lot of money for this contract and it needed to be honored. Well we are Now in June and neither Chaz from Armour All or ***** from Colonial Subaru have gotten this claim done. Both parties have given me a very bad run around and they both are responsible for this situation. Both companies are acting Unprofessional and are basicly ripping this customer off. For all the time I have invested in phone calls getting no where I do Not get paid or money back for my efforts. I should Not need to do these employee's job !!I am Very disappointed in Colonial Subaru of ******* ** and Disgusted with the Poor Quality of Armour All and their way of do business. I Sincerely Hope others will read this and Consider greatly before doing Business with ***************

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