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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The company has sent me coorespondence with my information but my ex husbands name. The customer service and supervisor will not speak to me. The collection is for not valid violations through EZpass in NJ. I am in good standing through my PA EZpass. I am in process of trying to contact or get a response. Since the company will not speak to me, then there is no way to resolve this issue. I was willing to give my social security number, but they refuse to speak to me. My ex has no legal obligation for my car, EZpass, insurance, etc. and we are formally divorced. They have made an error adding his name to my information. I cannot call him and I do not want him knowing my address. I am frustrated and confused with this company. Please help
Business response
09/17/2021
Our office is in receipt of the complaint filed by Ms. ************************** We greatly appreciate this opportunity to respond.
Please be advised that this file has been resolved with our office. ************** will hear nothing further from us regarding this file.
We trust this resolves your concerns.Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not in danger for the commitment with CREDIT COLLECTION SERVIC. I don't have an understanding with CREDIT COLLECTION SERVIC You parents need to manage this issue. This has been proceeding for a long time since I have seen my information. That is confusing my Character and name up by and by. They are in encroachment and uncovered to me 30 days when I had distortion. A misrepresentation with police report I had attached additionally, they are in huge encroachment.Business response
09/01/2021
Our ******** in receipt of the complaint filed by ***************************. We greatly appreciatethis opportunity to respond.
Pleasebe advised that we cannot locate the file in question with the information thathas been provided to CCS as part of the consumers complaint. If ************** canprovide a copy of a letter with a full CCS file number or a copy of her creditreport with the account listed, then we would be happy to review her concernsfurther.
We trustthis resolves your concerns.Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit Collection Services continues to report inaccurate fraudulent information on my credit report, as I have never had an account with them or comenity bank. Credit Collection Services has falsely obtained my credit report and personal information without my consent or knowledge. Credit Collection Services is in violation of the Federal Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. **** - ****o, also cited as Pub.L. ******, Title VIII, 802 - 817. and Texas Finance Code Sec. ******, If the third-party debt collector reports information related to the dispute to a credit bureau, the reporting third-party debt collector shall initiate an investigation of the dispute described by Subsections (b)-(e) and shall cease collection efforts until the investigation determines the accurate amount of the debt, if any. No documentation of validation was produced by Credit Collection Services and this company continues to report false information on my credit report.Business response
09/01/2021
********* is in receipt of the complaint filed by *******************************. We greatlyappreciate this opportunity to respond.
****************** indicates that CCS is reporting an account forComenity Bank. Please be advised that CCS does not handle accounts for thatcreditor, so it appears this complaint was directed to us in error.We trust this resolves your concerns.
Initial Complaint
08/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit Collection Services used an incorrect address in all of their communication with me, as did the initial ******, Quest Diagnostics. Therefore, I was never notified of the **** nor the fact that it was sent to collections. I only learned of the debt when I applied for a mortgage in April, 2021 and discovered the collections on my credit report. Both Credit Collection Services and Quest Diagnostics have been unwilling to make attempts to remove the medical collection from my credit report, even though they each used erroneous information in all of their communications with me. I request that Credit Collection Services and Quest Diagnostics work to remove this collection attempt from my credit report as they both made errors in their communications with me.Business response
08/31/2021
********* is in receipt of the complaint filed by **************************** We greatlyappreciate this opportunity to respond.
Although we have no reason to believe that ************** didnot receive our previous correspondence, as a courtesy, we are instructing thecredit reporting agencies to delete the account. Please note that we cannotcontrol the speed in which the credit reporting agencies will act upon ourrequest and we recommend giving them at least thirty (30) days to update theirrecords.We trust this resolves your concerns.
Initial Complaint
08/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not in danger for the commitment with CREDIT COLLECTION SERVIC. I don't have an understanding with06 PROGRESSIVEYou parents need to manage this issue. This has been proceeding for a long time since I have seen my information. That is confusing my Character and name up by and by. They are in encroachment and uncovered to me 30 days when I had distortion. A misrepresentation with police report I had attatched additionally, they are in huge encroachment.Business response
08/31/2021
********* is in receipt of the complaint filed by the consumer. We greatlyappreciate this opportunity to respond.
Please be advised that we cannot locate the file inquestion with the information that has been provided to CCS as part of theconsumers complaint. We would appreciate it if the consumer could provide uswith information on the specific account in question. If the consumer couldplease upload to their complaint a copy of a letter with a CCS file numberand/or a copy of their credit report, we would be happy to investigate theconsumers concerns further.We trust this resolves your concerns.
Initial Complaint
08/26/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with QUEST DIAGNOSTICS INCORPORAT and I do not have a contract with CREDIT COLL plus they did not provide me with the original application like I asked.Account No: 8323****Amount Disputed: $627.00 Account No: 7994****Amount Disputed: $452.00Business response
08/30/2021
Our office is in receipt of the complaint filed by ************** We greatly appreciate this opportunity to respond.
**************** indicates that she is not liable for this debt,but provides no explanation for her assertion. In response to her statementthat she does not have a contract with our office, please be advised that shehad an account with our creditor-client, who placed the account with our officeto assist with collection of the debt.
We have placed this account on hold and requesteddocumentation from our creditor-client to support that the debt is owed by ***************. We will send the documentation from our client to **************** if andwhen it is received.
We trust this resolves your concerns.
Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a collection from the general on my credit I have called them to pay it since it has been 5 years they have no record of me owing them anything and told me I should dispute it. I have been told this 3 times and same thing no record of having an account with them. Ccs keep reporting it as where the general has no account on file for me and no information. Please update delete/remove from my creditBusiness response
08/30/2021
Our office is in receipt of the complaint filed by Mr. ********************** We greatly appreciate the opportunity to respond.
*********** disputes that he owes a debt to our creditor-client, but please be assured that our creditor-client placed this account with our office to assist with collection efforts. We have placed this account on hold and requested documentation from our creditor-client to support that the debt is owed by ***********. We will send the documentation from our client to ************ if and when it is received.
We trust this resolves your concerns.Customer response
08/30/2021
I have tried to pay this more then 2 times I called the general and they had no record of me owing anything according to them that was last yet an this year. If its a legit debt I will pay it for it deleted/removed off my credit report
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
09/17/2021
*********** indicates that our creditor-client has no record of this debt. As we advised previously, we have placed this account on hold and requested documentation from our creditor-client to the debt. Furthermore, ************ can make payment to our office if he decides to pay the debt after reviewing the documentation.However, the account would be updated as paid with the credit reporting agencies, not removed.
We trust this resolves your concerns.Initial Complaint
08/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I called to settle a back debt I owed and agreed to pay $150, I gave the representative my bank information and requested a receipt be emailed. I was told that I had to create an online account to receive the receipt of payment for $150 and showing it was paid in full. I checked my bank account the next day and they had taken $236.95, I also checked for paid receipt and there was no such receipt.Business response
09/17/2021
Our office is in receipt of the complaint filed by ***********************. We greatly appreciate this opportunity to respond.
Please be advised that we had previously spoken with ************ and we believe her concerns were resolved during that discussion. Furthermore, we have sent her a refund.
We trust this resolves your concerns.Customer response
09/20/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Yes, I spoke with them and they said they would be sending a refund which is completely acceptable to me however I am still waiting for the refund.
Regards,
*******************
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Customer Complaints Summary
3,302 total complaints in the last 3 years.
2,087 complaints closed in the last 12 months.