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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
MY OBJECTIVE IN FILING THIS COMPLAINT IS NOT TO HAVE THE ACCOUNTS VALIDATED, BUT TO HAVE THE ACCOUNTS PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE COMPENSATED BY THIS COMPANY FOR VIOLATING MY CONSUMER RIGHTS (FCRA).I am not liable for this debt with PROGRESSIVE and I do not have a contract with CREDIT COLLECTION SERV plus they did not provide me with the original application like I asked. Account No:6062**** Amount Disputed:$261
Business response
11/02/2021
Our office is in receipt of the complaint filed by *******************************. We greatly appreciate this opportunity to respond.
******************* indicates that she is not responsible for this debt to our creditor-client and that our office violated the ***** but she provides no explanation for there assertions. In response to her statement that she does not have a contract with our office, please be advised that she had an account with our creditor-client, who placed the account with our office to assist with collection of the debt.
Notwithstanding the above, we have closed this account with our office in accordance with Ms. ********* request to cease collection activity. Furthermore, the Credit ****************** (CRAs) are being instructed to delete the account. Please note that we cannot control the speed in which the CRAs act upon our request and we recommend giving them at least thirty (30) days to update their records.
We trust this resolves your concerns.Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want this creditor/lender to stop furnishing inaccurate information because they are in violation of certain laws which is the Section 807 of FDCPA (15 U.S. Code ****e) in the sense that they were using deceptive and misleading representations for collecting the debt. It is their obligation to delete the account due to this violation of the law as well as they need to stop furnishing inaccurate information to the credit reporting agencies. I am willing and I will be forced to take legal steps if this creditor will not ***** my request for the removal of the derogatory items that they have reported.Business response
11/24/2021
Our office is in receipt of the complaint filed by *****************************. We greatly appreciate this opportunity to respond.
Please be advised that we cannot locate the file(s) in question with the information that has been provided to our office as part of the consumers complaint. If **************** can provide a copy of a letter with a full file number(s) or a copy of her credit report with the account listed, then we would be happy to review her concerns further.
We trust this resolves your concerns.Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
VIOLATION against the ***** laws to ensure healthcare data Is safeguarded and the privacy of patients is protected. Those updates include the ***** Privacy Rule, ***** Security Rule, ***** Omnibus Rule, and the ***** Breach Notification Rule. I insist you have this account DELETED!I am not liable for this debt with LABORATORY MEDICINE and I do not have a contract with CREDIT COLLECTION SVCS plus they did not provide me with the original application like I asked.Account No:7582**** Amount Disputed: $160Business response
11/02/2021
Our office is in receipt of the complaint filed by Ms. ****************** We greatly appreciate this opportunity to respond.
Please be advised that this account was placed with our office to assist in collection efforts. Thus, there is no HIPAA violation because we are a business associate of the creditor.
*********** indicates that she is not liable for this debt, but provides no explanation for her assertion. In response to ************** statement that she has not done any business with our office, please be advised that she had an account with our creditor-client, who placed the account with our office to assist with collection of the debt. We have placed this account on hold and requested documentation from our creditor-client to support that the debt is owed by ************. We will send the documentation from our client to ************ if and when it is received.
We trust this resolves your concerns.Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ******* and I do not have a contract with CREDIT COLLECTION ********* they did not provide me with the original application like I asked.Account No:34835455****Amount Disputed:$0Business response
11/05/2021
Our office is in receipt of the complaint filed by ***************************. We greatly appreciate this opportunity to respond.
**************** indicates that she is not responsible for this debt to our creditor-client. However, our creditor-client notified us in July 2020 that they received payment directly from ****************. Thereafter, CCS properly notified the credit reporting agencies that the account was paid.We trust this resolves your concerns.
Initial Complaint
10/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered wine as a gift through https://www.wsjwine.com. The wine was never delivered, and I requested a refund. When I couldn't get a refund I disputed this charge with my credit card which is Citibank Mastercard. https://www.wsjwine.com/ subsequently turned the matter over to Credit Collection Services. My credit card company ultimately issued me a credit and https://www.wsjwine.com/ issued me a credit. To resolve the matter, I had to release the dispute I raised with Citibank, Mastercard which paid this debt off in full eliminating the fact that my account had been credited twice for this purchase. I provided all the documentation to Credit Collection Services in July of 2021 and they told me within 7 days they would communicate with https://www.wsjwine.com/ to confirm the debt was paid in full and they would then cease and desist collection from me. Credit Collection Services refuses to recognize that the debt was paid in full and continues to try to collect this debt from me.Customer response
11/01/2021
I have not heard from the business in response to my complaint.Business response
11/08/2021
Our office is in receipt of the complaint filed by ***********************. We greatly appreciate this opportunity to respond.
Please be advised that upon receipt of **************** prior dispute, we placed the account on hold and sent the documentation to our creditor-client to review. In response, our client instructed us to close the account. The account has been with our office and ************** will hear nothing further in regards to this matter.
We trust this resolves your concerns.
Customer response
11/09/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
When you access the Credit Collection Services website it still shows me owing a balance due - the case can't be closed when your records show me owing you money.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business response
11/15/2021
We regret that our previous response was not satisfactory to **************. He indicates that our website still shows that a balance is due; however, it appears he last accessed our website before the account was closed. As we previously advised, the account was closed with our office in October 2021 and ************** will hear nothing further in regards to this matter.
We trust this resolves your concerns.
Customer response
11/15/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Was this ever reported to my credit bureau and if so exactly how was it reported?
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
10/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company also goes by Credit Collection Services (CCS), CCS Commercial, LLC, Customer Contact Solutions, LLC. But I need it to find its way to Credit Collection Services (CCS). 1st I am disputing the balance on the account. Not sure who they are and where they got this information. I never was contacted by the company to verify if the debt was mine or accurate before reporting to my credit report. I have attempted to contact them to get more information so I can write in but the manager I was talking to refuse to give me full company name and address and website so I can write in to dispute the balance. Seem like her concern was more to keep my in debt and or to cause me financial damage. I saw the information on my credit report but its so limited information, but that's how I was able to find them on the BBB. I am requesting for them to remove it off my credit report and send my to the original creditor for account update. It was paid by insurance so not sure why there is a ****.Business response
12/28/2021
This is the second complaint that **************** has filed regarding this matter (see BBB Case # ********). It is unclear why he is contacting us again regarding this account as we had advised in our previous response from approximately a year ago that the account was closed with our office.
Notwithstanding the above, **************** indicates that he does not know who we are and how we got his information. Please be advised that the account was placed with our office for collection by our creditor-client. We had previously sent him correspondence regarding the account.
He also indicates that he is not sure why there is a **** when this account was paid by his insurance company. If he would like to provide documentation that shows this account was paid by insurance (e.g.explanation of benefits), we would be happy to forward the documentation to our client to determine if an adjustment is due.
We trust this resolves your concerns.
Customer response
12/28/2021
Right so if it was closed a year ago why are you or was reporting it on my credit report. And this happens alot where insurance paid in full but some reason there a balance it's not my fault people dont do their job correctlyBusiness response
01/03/2022
We regret that our previous response was not satisfactory to ****************. We would point out that if **************** is relying on a third party credit reporting service, then the information provided to those third parties is not always the most up-to-date. Although we have no reason to believe that the credit reporting agencies did not act upon our previous request, we are again instructing the credit reporting agencies to delete the account. We recommend giving the credit reporting agencies at least thirty (30) days to update their records.
We trust this resolves your concerns.
Initial Complaint
10/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account# *********** Outstanding medical **** was sent to CCS from Labcorp. I never received any correspondence from Labcorp. I was contacted by CCS about the outstanding ****. I was under the impression (perhaps a misunderstanding on my part) that once I paid the balance it would be deleted from my credit. However, they just show it on my credit as paid collection. I never once received an invoice from Labcorp and I think that's unfair that my credit is being punished by their mistake. I contacted Labcorp and they said they cannot do anything... CCS would have to update it. If this is not resolved, my attorney will have to get involved. I had perfect credit prior to this.CCS is unwilling to delete from my credit.Business response
11/08/2021
Our office is in receipt of the complaint filed by *******************************. We greatly appreciate the opportunity to respond.
********************* indicates that he was under the impression that the account would be removed from his credit report after he paid the account. Our office never advised him that the account would be removed, and the credit reporting agencies were properly notified that account in question was paid after our creditor-client informed us of a direct payment received from **********************.
We trust this resolves your concerns.Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
During the week of 9/23/21 progressive insurance transferred my call to ********************************** ************** in reference to Account number ********. At that time the ********************** agent on a recorded line informed me the erroneous information would be deleted as I paid progressive insurance directly. Instead the account was reflected as paid. I did not pay the collection agency as I owed them nothing and had no information regarding a collection and want the information deleted. I called again on 10/2/21 and ccs informed me they had no record of my call and lied stating they could not delete erroneous information nor would they search for the recorded call. I spoke to ******************************* at that time. I want the information deleted.Business response
10/04/2021
CCS has received your complaint and conducted a reasonable investigation of the information provided per the ***** and FCRA requirements for all data furnishers. Our office can find no record of your account listed with our agency, Creditors Collection Service, *******, **. We do know of other agencies with our same or similar name located in other states. None of these agencies are affiliated with our office in *******, **.You may wish to check with your creditor to confirm the name and address of the collection agency they used in placing your account for collection. Please let us know if we can be of further assistance by calling **************.
Thank you,
Creditors Collection Service, Inc.
Disclosure: This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.Business response
11/01/2021
Our office is in receipt of the complaint filed by ************************************. We greatly appreciate the opportunity to respond.
Please be advised that we have reviewed this complaint with our creditor-client and they have asked that this account be removed from Ms.Stewarts credit report. Accordingly, we are instructing the credit reporting agencies (CRAs) to delete the account. Please note that we cannot control the speed in which the CRAs act upon our request and we recommend giving them at least thirty (30) days to update their records.
We trust this resolves your concerns.
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Customer Complaints Summary
3,440 total complaints in the last 3 years.
1,802 complaints closed in the last 12 months.