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Find a Location

Infiniti of Norwood has 1 locations, listed below.

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    Business ProfileforInfiniti of Norwood

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Infinity of Norwood sells and Services Infiniti automobiles and sells and services used cars.

    Business Details

    Location of This Business
    866 Providence Highway Rt. 1 The Automile, Norwood, MA 02062-4741
    BBB File Opened:
    9/5/2003
    Years in Business:
    30
    Business Started:
    11/12/1993
    Business Incorporated:
    11/12/1993
    Type of Entity:
    Corporation
    Number of Employees:
    42
    Alternate Business Name
    • Infiniti Automobiles of Norwood, Inc.
    • Albrecht Auto Group
    Hours of Operation

    Primary

    M:
    7:00 AM - 8:00 PM
    T:
    7:00 AM - 8:00 PM
    W:
    7:00 AM - 8:00 PM
    Th:
    7:00 AM - 8:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. George Albrecht Jr., President
    • Mr. Adam Goldstein, Manager
    Contact Information

    Principal

    • Mr. George Albrecht Jr., President
    • Mr. Adam Goldstein, Manager

    Customer Contact

    • Mr. Adam Goldstein, Manager
    Additional Contact Information

    Fax Numbers

    • (781) 329-2897
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hello, I am writing today to file a complaint with Infiniti of Norwood, affiliate with Albrecht Auto Group. I purchased a vehicle from them on 4/23/2024 for nearly $32,000 (+ allstate extended warranty) - however it took 2 weeks to get the vehicle since I needed to register it in ************. Upon getting the car in my possession, we noticed it was leaking fluid. The dealership insured me and sent me a copy of the service paperwork that had been done prior to selling the car to me. We also noticed a crack in the windshield that must have started out small but spread by the time we had the car in possession and the ** did not work (the button would light up for 2 seconds then turn off). We brought the car back and they explained that the leaking was simply a cracked hose and implied that it happened on our watch (the 5 days that we had the car, and work from home so not driving it much) and that we would have the car back in 2 days. 16 days later, Thursday 5/30/2024 we finally got the car back after Infiniti claimed that they fixed the leaking coolant issue. Now, the ** still is not working and I checked the carfax to see that "mild damage" was reported from an accident, which we were aware of, but I do believe that this is misrepresentation because the damage seems more like moderate to severe, since having the car there have been engine coolant and air conditioning issues. I have tried to be understanding about the issues and contact the *** as I am 7 months pregnant and should not be getting stressed about this, but this is now becoming an unsafe purchase for my child that is expected in August and that's where I am drawing the line. They were nice enough to pay for our rental car and the fixes, but it just seems like this car was sold under false pretenses.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rose Marie S

    1 star

    07/29/2024

    I was in a very intense training for a new job that I had to commute & had to have perfect attendance. I started having problems with my car so I brought it to Infiniti like I have many times before. I was desperate and stressed they knew this and suggested I get into another vehicle that I didn't want but they convinced me that my car wasn't worth fixing. I gave in and put down a $500 deposit they said couldn't let me leave with the new car because they have to service it first but yet they wanted to take my car right there and they couldn't provide me with a rental. I ended up speaking with someone over ***** because I told him forget it, well needless to say all of a sudden a rental pops up for me to borrow while they service the car. I leave with the rental and gave it less than a week I really thought about things I am only in training for this new job I'm not guaranteed a position so I really can't afford a car *********** really didn't like the car they tried to get me to buy. I called Infiniti told them I changed my mind I want my car back. I came back returned their rental (same week) and took my own car back. I never took the new car at all the most I did with the new car is test drive it the very first day. I never got my $500 deposit back I kept reaching out to all of the people involved and saw the nasty side come out in most of them they started ignoring my ************** calls. They are nice when they are trying to convince you to buy ******************* but become quite nasty when you want a refund.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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