Property Management
HallKeen Management, Inc.Complaints
This profile includes complaints for HallKeen Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is in reference to a housing discrimination accusation that I am making against the management office at ******************* in *******, ********. I received a letter stating that my name had came up on the waiting list and that I was approved for a one bedroom unit. Upon completing the interview, I was told that I was denied the unit because of a credit check but affordable housing regulations state that a credit report is not needed in order for me to be approved for Housing upon going into the office. I spoke to ******* Major, who was very to me who made me feel less than And I had to get a case manager in ************* to advocate for my housing rights. When the case manager called and spoke to Miss ******* Majorca, she was treated with the same unprofessionalism and rudeness that she treated me with telling thecase manager that the rules that apply in ************* do not apply in ***************. As far as Im concerned, New York State laws are for everybody correct whether youre in *************** or *************. I have been homeless couch surfing for the past 13 years after a brutal divorce with my wife. I have all different medical issues and Imbeing discriminated against on the basis that they are insinuating that I am a substance abuser and that I am not reliable. I have appealed the decision. I have submitted character reference letters and I am in need of this apartment before I die out on the street. No one is trying to help me. I am currently receiving *** because of my medical conditions and I am ready to gear up with an attorney to sue them for discrimination.. I just want my apartment so that I could live in peace the last few years of my life. Miss ******* Majorca also stated that she sent a denial letter to the address on file and the letter that they received was a Landlord affidavit not a denial letter. I am asking assistance in this matter because again I am street homeless I am couch surfing and I do not have a adress.
Business Response
Date: 03/27/2025
This complaint has been resolved. The applicant's file was reviewed and received override approval from the Regional Manager.
Per our approved "Tenant Selection Plan", all applicants are required to pass a credit and criminal screening. In the event of a denial, the applicant may file an appeal within 14 days and provide supporting documentation. In this case, Mr. ******* signed his authorization for background screening on March 17, 2025. The application and credit check were processed same day. On March 18th, Mr. ******* was notified that his application was denied due to unsatisfactory credit history. On Friday, March 21st, an appeal was filed via email on behalf of Mr. ******** This appeal included several character reference letters in support of Mr. ******** On Tuesday, March 25th, the appeal was submitted by the Property Manager to the Regional Manager for override approval. The Regional Manager reviewed and approved Mr. ******* by 11:25 am on Tuesday, March 25th.
The signed authorization to complete a credit screening is attached. We are happy to submit additional supporting documentation, including all correspondence, if need be.
Initial Complaint
Date:12/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Christmas Day my son room was flooded with water *** out of the vents and fire sprinkler damaging his whole bed clothes and shoes! This apartment complex is s***** its always an issue here they can never keep anyone in the office they switch people like the switch draws! I need some type of compensation I will be filing a claims case in court because we pay way too much rent to experience what we experienced over the years! Definitely not worth it and definitely will not recommend to anyoneBusiness Response
Date: 12/27/2022
Good Afternoon ********************-
On behalf of HallKeen Management, we'd like to apologize for the frustration caused by the broken pipe. We hope you understand this is a situation that was unforeseen and beyond our control. I understand you have been in contact with ***************************, the Regional Manager at ****************. Hotel arrangements have been made to ensure you and your family are comfortable while we rectify any damage. Should you need assistance with your insurance claim, or if there is anything else we can do to accommodate you, we invite you to contact HallKeen's corporate office directly at **************, or *********************************************.
Customer Answer
Date: 12/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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