We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

JRB Performance & Customs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I brought in my 2011 Chevy Express Bus for an alignment in April '23. JRB recommended a compete front end overhaul. We completed that for a total of 2,679.06. On the way home from picking it up I noticed the ABS light was on. It was not on when I dropped it off for service. I called immediately upon arriving home and was told that it should 'reset' within 100 miles and if not to call. It did not reset, I made an appointment and was told it would cost 1413.98 to repair as the front left ABS wire was severed and both front wheel bearings and hubs needed to be replaced. I declined the service as it is my belief that the ABS system was damaged during the front end overhaul and any needed repair should be done at the expense of JRB Performance and Customs LLC .

    Business response

    06/15/2023

    Business confirmed that after receiving the consumers complaint, he reached out to her the following day. Stated there had been a misunderstanding as to the services provided, and it's relation to the issue with her vehicle. He did offer to perform the necessary repairs, and the cost and materials were fully covered. At this time the repairs have been completed, and he believes the consumer is now satisfied.

    Customer response

    06/16/2023

    Complaint: ***********

    I am rejecting this response because: the business did reach out the following day as stated. He offered to complete the work for the cost of materials only. I agreed and ended the conversation with the understanding that he would contact me to schedule the appointment once materials were ordered and ready. As of now I am still waiting to hear from him that he has materials in stock and is ready to complete the repair.

    Sincerely,

    *********************************

    Customer response

    06/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1160 Park St

Palmer, MA 01069

Visit Website
(413) 426-2657

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.