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Business ProfileforChristianbook
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 140 Summit St, Peabody, MA 01960-5156
- BBB File Opened:
- 3/21/1986
- Years in Business:
- 46
- Business Started:
- 1/1/1978
- Business Incorporated:
- 7/8/2004
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 500
- Alternate Business Name
- Christianbook, LLC
- Christianbook.com
- Business Management
- BJ Russell, Customer Service Manager
- Contact Information
Principal
- BJ Russell, Customer Service Manager
Customer Contact
- BJ Russell, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (978) 977-5000Other Phone
Email Addresses
- Primary
- (978) 977-5000
Customer Complaints
99 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
23 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dr Dean A
04/22/2024
![](https://m.bbb.org/prod/ProfileImages/0064c53b-12ca-4f4d-aac4-eac80c20b613.png?tx=w_46)
Christianbook Response
04/27/2024
Thank you for your feedback. We double checked your order and see that you did the express checkout option with Paypal. We placed a test order to recreate that checkout process. On the final screen with the order summary, right before one hits, the "Place Your Order" button there is some relevant information. On the top is the statement that you mentioned about personalization adding delay of several business days. Then by the shipping options in the "Shipping Method" section an estimated delivery date is quoted.
We are very sorry that at this point in the order process the computer could only provide the estimated delivery date Your patience with our process on this orders and past ones is much appreciated. We will happily refund you the cost difference between the overnight shipping you paid for and the ground shipping price. Thank you once again for your feedback.
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