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Find a Location

Christianbook has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Christianbook

      140 Summit St Peabody, MA 01960-5156

    • Christianbook

      PO Box 8000 Peabody, MA 01961-8000

    Business ProfileforChristianbook

    New Books
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    99 complaints closed in last 3 years

    87 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Christianbook specializes in selling biblical reference works, commentaries, Bibles, popular religious books, music, video, software, inspirational gifts, and children's products primarily to church leaders, pastors, seminary and college students, and lay people via direct mail and catalogs. 

    Business Details

    This is a multi-location business.

    Find a Location

    Christianbook has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Christianbook

        140 Summit St Peabody, MA 01960-5156

      • Christianbook

        PO Box 8000 Peabody, MA 01961-8000

      Location of This Business
      140 Summit St, Peabody, MA 01960-5156
      BBB File Opened:
      3/21/1986
      Years in Business:
      46
      Business Started:
      1/1/1978
      Business Incorporated:
      7/8/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      500
      Alternate Business Name
      • Christianbook, LLC
      • Christianbook.com
      Business Management
      • BJ Russell, Customer Service Manager
      Contact Information

      Principal

      • BJ Russell, Customer Service Manager

      Customer Contact

      • BJ Russell, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      99 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I ordered a product from Christian **** distributors June 2024 and have received it but, unknown to me they signed me up for a program called Christian **** rewards for ***** a month. I want a refund of *****. they charged me ***** a month later July 2024. I tried contacting them online and no response but to send an email to ************************************************ but they did not accept my email. There is no way on their site at Christian **** distributors to cancel from said program. I have had no issues in the past from ordering from them in the future I will think twice before I order from them again.
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dr Dean A

      1 star

      04/22/2024

      I have had a great experience with the Christian ********** but my recent purchase with next-day shipping was lacking. The representative reminded me that it takes two to three days to make an imprint, which I already knew since I've purchased 15 to 20 Bibles from this organization with imprints. I'm not sure if the screen didn't show that I was a repeat customer or if it was an oversight, but if it was, I hope I can be forgiven.Here is the rub. It's not that I missed it or that I owe the 2-day shipping regardless, even though I will receive it 7 days later from the purchase date.This order was purchased for next-day delivery (an additional $26 or so) on Wednesday, the 17th, and is due for delivery by Wednesday, the 24th. I did not realize it until I went back and looked at the receipt when I contacted them. The issue is that the "shipping date" didn't 'show until after I placed the order, and an email receipt was generated for payment remitted. Had I known that I would receive the order seven days later before I hit pay, I would have likely selected the less expensive shipping route. Maybe it's an anomaly. Customer Representative. "P" (Monday 4/22/2024 @ 3:15 PM) at ********************* YOU WIN MY FRIEND. **********************

      Christianbook Response

      04/27/2024

      Thank you for your feedback.  We double checked your order and see that you did the express checkout option with Paypal.  We placed a test order to recreate that checkout process.   On the final screen with the order summary, right before one hits, the "Place Your Order" button there is some relevant information. On the top is the statement that you mentioned about personalization adding delay of several business days.  Then by the shipping options in the "Shipping Method" section an estimated delivery date is quoted.

      We are very sorry that at this point in the order process the computer could only provide the estimated delivery date  Your patience with our process on this orders and past ones is much appreciated. We will happily refund you the cost difference between the overnight shipping you paid for and the ground shipping price.  Thank you once again for your feedback.

       

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