Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In December of 2023, I ordered a few books for my nieces and nephew. Unbeknownst to me, I was signed for a rewards program without my knowledge or clearly not informed. I caught the re- occurring charge of ***** per month in May of 2024. I called twice and they said they would cancel the program but refused to give me a refund. I am requesting the ***** x 6 months.
Business response
06/15/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a book from Christanbook.com. received a charge of $16.95 one month later from christanbookrewards.com. Nowhere did I sign up for this, i even went back through the order process and never found an opt-out or in option, never received any information that i signed up for this. They have my information and should have emailed me a welcome email explaining that I signed up for monthly service at $16.95 per month ($203.40 per year).Luke 19:1-10, I believe verse 8 applies. A *********** ******* should not use deceptive practices.Luke 16:13 No servant can serve two masters: for either he will hate the one, and love the other; or else he will hold to the one, and despise the other. Ye cannot serve God and mammon.Business response
06/07/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
06/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
this is a recurring charge on my credit card. I had closed the card, the charges showed on on my. new card from the same provider on the 30th of each month I have been charged $16.95Business response
06/03/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased Curriculum for my daughter in february as we home school. I've ordered a few more things since And was loving the website and sharing it with others. UNTIL I noticed a monthly charge of $16.95 has been taken out ever since ordering. I NEVER signed up for this... I have read the other reviews and before you even come back With that it was well explained, let me save you the trouble...IT WAS NOT! This is deceitful, Poor business practice, literally theft and definitely sinful I want a refund! I have no need for any membership monthly as a only order occasionally.Seriously...you all should be so ashamed. You Make it so much harder for real ********* companies when you have Companies like this out here like this.Business response
05/31/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In September/October 2023 I purchased from this website and got seemingly signed up for a membership program without my knowledge. It wasn't until this month that I was auditing my records for the last year and noticed the monthly charge of $14.95 per month. This is bogus and I was tricked into signing up for this program. I would like a refund for all membership fees. My member number is ******. Thank you.Business response
05/24/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Customer response
06/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
05/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
purchased a book as a gift from Christanbook.com. received a charge of $16.95 one month later from christanbookrewards.com. Nowhere did I sign up for this, i even went back through the order process and never found an opt-out or in option, never received any information that i signed up for this.Business response
05/20/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Deceptive business; I was signed up for a membership and have no interest in using the service. I want a refund now.Business response
05/08/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Last November 2023, I purchased something from this company, Christian ***** and ever since (January, February, March, April, and May) I have been charged $16.95 a month without my knowledge. I did not authorize theses monthly fees and only because I misplace the card did I audit my account and find these bogus charges. I would like a refund for the five monthly charges.Business response
05/07/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a monthly fee of $16.95 for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Customer response
05/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
05/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered over $100 worth of merchandise and opted for free shipping on orders over $100 - for the next three months I have been charged $16.95 claiming I joined some "Club". This is fraud and disgusting to hide behind being a "Christian" ********** I have been charged $50.85 for NOTHING. I have received no merchandise just an average of 2 texts and emails PER DAY. It is harassing and fraud and unethical business practices. I am an attorney and may be seeking to gather other harmed individuals to file a class action lawsuit. I want my money back and all communication and affiliation cut off.Business response
05/03/2024
Thank you so much for taking the time to share your feedback about our Christianbook Rewards program. We genuinely apologize for any confusion regarding the Christianbook Rewards program and that it wasn't clear to you that you had opted to enroll in the 30-day free trial after completing your purchase. It's important to us that our offerings are clear and beneficial for our customers so we try to send email periodically about your membership status so that you're aware of your active enrollment--we're sorry you missed those.
When you placed your order with us, we presented an offer to receive a $10 rebate on your order. It asked for you to provide your email address and click on the join button and explained that after the 30-day free trial there is a $16.95 monthly fee for Christianbook Rewards.
We'll make sure that your account has been cancelled and will ensure that you're refunded for any charges that were posted to your account for your ********************** Rewards membership.
Please know that your concerns will be shared with the right team for further evaluation. We deeply appreciate your trust in us, and we are committed to ensuring a better experience for you in the future.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased $126 from this company. Noticed charges in March and April $16.95 each month for rewards program I did not sign up for. Looking at just 4 pages of complaints to BBB each complaint on same issue. No one knew they were signing up for charges every month. Company seems to give same response as if it customer overlook. They are lying. Going back to Feb 2024 when I made order I notice email they sent same day showing my username and a temporary password to use to get rewards program discount which I did not use the temporary password. I already had an account with a password. This seems how people are getting enrolled. They are not doing it but when you take an account and issue a temporary password that can over ride original password easy way to con people. After documented time and names 4 1/2 hours over 5 pdoneccalks on hold person finally agreed to cancel reward program a said refund in 5 days. We will see. I informed them I will contact and send all info including the complaints to BBB to my State Attorney General. This company is frauding and loosing customers. I ask all those who have and will file complaints check your old emails from this company. I guarantee they received email after they purchased with their username and temporary password to sign up with rewards programBusiness response
05/01/2024
Thank you for your feedback. We're sorry to hear that it wasn't clear to you that you had opted to enroll in our Christianbook Rewards program when you placed your order. Our Christianbook Rewards program is not an auto enrollment program and members must sign up to join and become part of the program. It's important to us that members are aware of their membership status so we send a few emails during the 30 day free trial asking for feedback and providing more information about our program--we're sorry you missed those.
I have confirmed that your account has been cancelled and will ensure that you are refunded for both months that you were a Christianbook Rewards member.
We are working to increase communication with Christianbook Rewards members and increase awareness about our program and will consider your feedback as we move forward in that process. We appreciate the opportunity to serve you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.