Complaints

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was in an accident. EMS automotive came to tow my car to their shop. The tow driver saw my car and said they would be able to fix it. My car has been at their shop for 3 months. It should not take that long to fix my car. If they are are not going to fix it immediately they need to pay to have it tow to someone who can fix it. They keep telling me they are waiting on a part but they are telling the insurance company another story. I need my car for work.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Brought my vehicle to have a brake line changed on 7/9/2023 because it had a hole and needed to be replaced. Was told he could do it and it would be done on 7/11 or 7/12. After not hearing from ems I called on 7/13 and was told it would be ready by the end of day. It was not. Was contacted on 7/14 and was told that they broke the caliper and I had to buy a new one and the part they broke would be in on 7/15 and I could pick it up then. Another lie cause I was not able to.Then told it would be ready on 7/17. Finally I called at 230 cause he never calls me to let me k ow whats going on Monday 7/17 and said it was ready. I went to pick the car up and was told that there was still an issue with the brakes. That there was now air in the lines. Which still makes the car pretty much undriveable. At this point after waiting a week and a half and spending 1k on rentals to get to work I just carefully drove the car home down the street. When I got home I checked and could still see wet brake fluid and thought maybe it was from when he filled it. Nope the brake line is still Leaking and theres a new puddle of brake fluid in the driveway. Its not air in the lines, its cause the line is still leaking.So not only did he break my caliper and charge me for a new one he never fixed the original problem and charged me ****** and I incurred over 1k in rental fees cause he couldnt and didnt fix my vehicle. I now have to bring the vehicle to get fixed somewhere else I now have to get a rental to get to work.

  Business response

  09/05/2023

  BBB spoke directly with the business and they advised that the vehicle arrived with mechanical issues and stated that they have done all they can and no longer wish to work on the vehicle and will not be providing a refund for the work that was performed.
  

  Customer response

  09/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  I want a refund for the full amount. The work has to be redone. The car was not fixed. Yes the car had a brake issue thats why I brought it to a mechanic. Besides the brake issue that wasnt fixed the car is perfect.
  Sincerely,
  
  ***********************

  Customer response

  09/06/2023

  A estimate of what had to be repaired and re-repaired 

  Business response

  09/06/2023

  Stop contacting my company, the car is a rats nest and we want nothing to do with it

  Customer response

  09/07/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  Car was not fixed because of an inexperienced mechanic. If it was a rats nest why did you attempt to fix it. All u accomplished was breaking my my caliper and replacing it with one that doesnt work.
  Sincerely,
  
  ***********************

  Customer response

  09/10/2023

  I wouldnt bring my car back to this business. Ems cost me over 2k in rental car costs cause it was there for over a week after it was promised in 2 days and also $*** for not fixing my car but doing more damage to it as stated from *****************. Its only fair Im refunded the $362

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩