Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Dental service 04/04/2022.I needed a crown for my tooth. My insurance was contacted an an estimated amount was given to me.My insurance was billed an I paid over $600.00 before work was done. Then 4 months later they sent me a bill for $350.90.I contacted them and my insurance. They said they didn't include the entire estimated bill to the insurance. My insurance refused to pay.Now they say I am libel. I found out later I am not the only consumer the Dental office have tried to over bill.Can you help?

  Business Response

  Date: 03/06/2023

  Mrs. ********************************* sought treatment at Berkshire Dental Health. After a clinical and radiographic exam, it was suggested that Mrs. *************;receive a crown to protect and repair a molar tooth. A pre-determination of the proposed service was submitted to ******************** insurance, to facilitate a mutual understanding regarding responsibilities of Mrs. ********, her insurance company, and Berkshire Dental Health in regard to proposed treatment and treatment costs. Mrs. *************;visited the office on 4/4/2022 for her crown appointment. 
  
  During the course of any medical or dental procedure, additional unexpected and unanticipated finding and diagnosis regarding treatment can arise. Such is the case with ******************** treatment. Due to an unexpected amount of decay present on the tooth undergoing treatment, Mrs. *************;required an additional, non-optional, treatment step in order to save the tooth. Mrs. *************;was notified of such concern and was informed that due to the extent that her tooth was undermined with dental caries, further treatment was required. This treatment was not included in the insurance explanation of benefits, since it was not an anticipated procedure. This appears to be the treatment that was not covered by ******************** insurance. 
  
  Berkshire Dental Health apologizes for the misunderstanding. If after consideration of the clarification stated above, payment for the provided services remains unreasonable; as a token of goodwill, and in the interest of moving forward and achieving closure in the matter, Berkshire Dental Health is willing to credit ************************* account for the amount in question. Dentists, and all clinicians, take oaths to do good, not to harm, and promote truthfulness and justice. The accusation that our dental practice purposefully charges patients for additional procedures is not well received and does not in any way represent our dental team or practice philosophy. Mrs. Sullivan is more than welcome to personally contact her treating dentist for clarification and closure regarding her experience and treatment. More detailed information regarding treatment specifics can also be discussed should ********************* inquire.

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************