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Business Profile

Heating Contractors

Beantown AC & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a whole A/C system in the house installed and having water stains from possible condensation in the entire house. Installer saying it has nothing to do with them and wont fix the issue. Pictures are attached with water stains on multiple vents on the second floor.

    Business Response

    Date: 12/04/2024

    We have contacted the customer and are actively investigating this.

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a service contract with Beantown for a/c and heat services - tuneups and repairs as needed for $519.75 per year. My a/c was not working and on 7/21/24 a tech performed and afterhours service call ($239.25 fee charged to me). He replaced a capacitor on my a/c. It appeared to be working at that time, but it stopped working overnight and he came again - and changed wiring on the new capacitor and again seemed to be working but kicked off overnight. I was told to call an electrician who did come the next day and changed the wiring on the capacitor and the circuit breaker box and it is now working. My contention is the the problem was not fixed by Beantown nor is the charge of $519.75 reasonable to replace a $50.00 capacitor. Repeated calls to office requesting to talk with/and or call back from a manager have gone unanswered. No reponse from Beantown at all.

    Business Response

    Date: 08/21/2024

    Thank you for bringing this case to our attention. During our service visit on July 21, 2024, we identified that the capacitor had indeed failed, which caused the system to trip the breaker. After replacing the failed components in the ** condenser, we suspected that the breaker may have also been damaged, and would need an electrician to replace it. We scheduled our in-house electrician to perform this work, however this appointment was subsequently canceled by the customer, stating she would be using her own electrician.

    For us to review and consider a refund for the customer, we will need the following:

    1. A detailed explanation of the work completed by the other contractor, including what the issue was with the repairs Beantown had performed.

    2. Pictures of the work completed by the other contractor.

    This information will help us understand the situation and address the concerns appropriately.

Beantown AC & Heating is NOT a BBB Accredited Business.

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