Reviews

This profile includes reviews for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Breezeline has 23 locations, listed below.

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  Breezeline

  2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

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  Breezeline

  43920 Airport View Dr Hollywood, MD 20636-3105

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  Breezeline

  2660 Winchester Pike Columbus, OH 43232-3836

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  Breezeline

  Dept. L 6000 Payment Drop Columbus, OH 43268-0001

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  Breezeline - Atlantic Broadband (OH), LLC

  3675 Corporate Dr Columbus, OH 43231-4965

  

Review Details

• Review fromSean B

  Date: 05/05/2025

  1 star
  When I called to inquire about service, I was quoted a promotional price of $59/month for 12 mos. Sounded good. Aware of the promotion, I asked the operator what the monthly price would be AFTER the promotion, I was told "about $89". Still affordable... good. Cut to a year later, and my promotion ends. I take a quick glance at my online account page, expecting the new rate to be something in the $90 range. When I finally recovered my senses, I found myself staring at a new monthly rate of $156 (!) for JUST gigabit fiber, which was a number I could neither afford nor was prepared for. Additionally, I was never told, in any fashion, what the true post-promotion price would be. Granted the national average price for gigabit fiber is anywhere between $60 to $100/mo. So, I didAfter some runaround, and failed calls-back, I finally reached a someone in the "loyalty" department who tried to offer me a MUCH slower tier (200mbps) based on my low number of devices connected, or a gigabit rate that was only ~$20 cheaper than the new post-promotion rate (and would expire in a year another promotional price). Needless to say, I took neither and will be compelled into finding a new ISP. what anyone would do, I called Breezeline for an explanation. As I said, I am familiar with product/service promotions, and I am aware that companies offer a lower introductory rate to get customers in the door. However, nearly tripling the monthly rate after being told, at the outset of service, that the post-promotion rate would be in a certain price range (a matter of my word vs. theirs now), seems dishonest at best, and a little bait-and-switchy at worst. If I had been told that after a year, my service price would nearly triple, I would have not initiated the service.

• Review fromBen L

  Date: 04/29/2025

  1 star
  Horrible business that charges things with no proof or even offer to submit proof. Being charged for a product I never even had. Would never recommend to anyone.

• Review fromJohn l

  Date: 04/25/2025

  1 star
  is there a rating less than one star? If so, that is what I would rate them. They have been charging me for equipment rental for nearly 4 years....I just noticed the charge recently as it was hidden within the bill and used "gateway" as the charge name. Granted, I should have noticed it previously but I missed it. They now refuse to refund me the overcharge and state that it is MY FAULT. As soon as there is another viable option I (and many, many others in ******************) will leave this clown show.

• Review fromTony S

  Date: 04/16/2025

  1 star
  I started out with *********, then Atlantic Broadband and now Breezeline. I never thought Id yearn for ******* so badly ??I doubt my review is going to make very much difference as there are already plenty of 1-star reviews and over the years I have not seen very much improveSo, no internet. Actually sporadic. That includes TV as well now that we have their wi-fi TV box and not a hardwired cable box. The implication being their internet REALLY needs to be reliable else they knock out home phone, internet, TV and security system. Abd they want me to sign up for their mobile ?????????I invested 8-10 hours to get this intermittent internet problem fixed. After multiple modem reboots, resets, tech service calls, a broken part was found out on the pole. Tech left after fixing that and replacing the splitter inside the house and the lightning arrestor mounted on side of house right where cable enters house. These replacements entailed re-stripping and re-connecting. He hooked up his meter and declared all good. Internet was working fine.15 minutes later - same problem. Another call to support. Determined line is too noisy and the noise gets so bad, the internet signal cannot get through consistently, ergo the works / doesnt work behavior. Tech scheduled for next day - of course they cannot get that tech back here even though hes probably 5 blocks away.Enough. I guess he did not tighten connections properly. I get my tools abd off I go. I undo the splitter and lightning arrestor connections, inspect that the pin is long enough, push things tightly together and tighten. Problem solved!Like me, you likely have no choice. Towns seem to be disinterested in holding cable companies feet to the fire. Im not sure how this all ends, but we are all in a bad place.However, my electric coop just ran fiber down the street. Just waiting to see if they provide a better day-to-day experience and customer support experience.

• Review fromBeverly B

  Date: 03/16/2025

  1 star
  I have had Breezeline since oct/24 these companies all want a cc and they was taking out the payments until 1/25 then they didn't I got an email today stating that I hadn't paid my bill well they didn;t take the payment and now they are saying its my fault that I turn auto pay on my screen was frozen I had to call the phone line to pay the bill so no I don;t want to pay any late bills cause its their fault

• Review fromGary W

  Date: 01/30/2025

  1 star
  Breezline sales *** ignored my no soliciting sign and aggressively rang my doorbell and knocked on my door multiple times. When I answered the door he began his sales pitch and I interrupted and asked if he saw the no soliciting sign next to the door and he said "yes, but he's not soliciting he's 'educating'". I told him I was not interested and he kept going with his aggressive sales pitch. Breezeline needs to train their employees to respect homeowner's property and signage.

• Review fromSteven W

  Date: 01/21/2025

  1 star
  By far one of the worst cable companies I've ever experienced with and I've dealt with xfinity before. Since moving to my current address, I've had several broken modems to the point of getting my own. I've had to deal with several outages that seemingly happen randomly and not related weather. Every time I have to call, I have to battle with their automated voice service that won't stop talking about how it's easier to self service online when the internet is out! And once I do get in touch with someone they have no info on why the service is out and all they can do for me is credit me $12 dollars for the "inconvenience." Onto top of all that, when it is working they throttle the internet speed during the evening. It appears their servers can't handle what little is left of their customers. I work from home most days and disruptions like this create such a huge issue. Unfortunately, until Fidium is in my area, I have no choice but to use them. My advice is, if you are able to use any other internet service provider like ******* or ******** 5g, starlink, or if your lucky, another service provider like ******* (yes I know they are horrible and might be more expensive) I would use them instead. Because, anything is better then breezeline. They are truly not a reliable company and really need to actually improve their service instead of gouging their customers and keeping all the money to themselves.

• Review fromDiane D

  Date: 12/20/2024

  1 star
  Their service is constantly not working. Paying almost 300 dollars a month for a service that continually goes out. ********** was a much better provider. I wish Breezeline never came to MD.

• Review fromRoni B

  Date: 12/06/2024

  1 star
  Terrible customer service Representatives not helpful or knowledgeable. Cant ever speak to a supervisor Do not care about customer service. Make apologies but never resolve issues

• Review fromJohn B

  Date: 12/05/2024

  1 star
  Absolutely atrocious customer service provided by customer retention section. Would not resolve a $5 recurring charge for equipment that I did not have; that their technical support team said I didnt have operating in my home. Insulted me, saying many older customers dont realize they have extra pods in their home or drawers etc. Chose to accept the technicians word that he did not take the device when he came to service my system over my word. Finally technical support team verified that I did not have the pod - after 3 days of arguing with worthless, unhelpful and insulting customer retention staff.