Business ProfileforClimatech Service, LLC

On December 19th 2023, we employed Climatech LLC to install a heatpump system at our home. This complaint is about the a $1900 charge (included in the original invoice) that we paid for, for installing a humidifier. Climatech has not installed a humidifier and has not issued a refund for the amount despite 9 requests over text and phone calls. The business has admitted that a refund is due, and for the last 3 months, *******, the business owner has been saying that he will send out a check but he never does.It is out of frustration, I am requesting help from the BBB.An comment about our experience:We made the mistake of making the final payment before the work was completely finished and after making the payment, the work virtually stopped. For making any progress we have had to make numerous calls to *******, the business owner. After 5 Months (mid April) Climatech finally installed a working heatpump. Our experience with climatech has been absolutely dismal, and even now the system is giving us problems - there is a lot of vibration and noise when the system is running. The contract includes 1 year free service, however on average it takes us 4-5 follow up messages and about a month before a service technician shows up. Whenever someone shows up, they have to run off quickly for a another job (or for some personal engagement in ********). The excuse we get for not making it into their scheudl is that "we have some heat and so we are less of a priority" than their other clients who do not have heat.Climatech needs to keep their commitment to providing timely service.