At-a-glance
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 76 Bittersweet Ln, Randolph, MA 02368-3974
- BBB File Opened:
- 11/4/2013
- Years in Business:
- 17
- Business Started:
- 1/1/2007
- Business Incorporated:
- 11/3/2016
- Accredited Since:
- 3/7/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 20
- Business Management
- Mr. Brandon Bronaugh, CEO
- Ms. Deborah DaSilva, CFO
- Mr. Wadsworth Phoenix, Director
- Contact Information
Principal
- Mr. Brandon Bronaugh, CEO
Customer Contact
- Mr. Brandon Bronaugh, CEO
- Ms. Deborah DaSilva, CFO
- Additional Contact Information
Phone Numbers
- (617) 963-1511Other Phone
- (877) 273-7810Other Phone
- (617) 963-1511
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nadezhda M
12/15/2023
Life Cycle Transitions Response
12/16/2023
Life Cycle Transitions Response
12/18/2023
Dear BBB,
I hope this message finds you well. We are writing to address a recent complaint filed by a customer regarding our ********************. We value transparency and wish to provide additional context to ensure a fair representation of the situation.
The client initially received a quote of $3500.00 for our 1-day transition cleanup package, inclusive of packing, sorting, organizing, and deep cleaning for her sister's apartment. Expressing concerns about affordability, we decided to extend the ***** holiday discount promo, typically reserved for Tufts health plan subscribers, as a goodwill gesture. This, coupled with other minor discounts, resulted in a substantial reduction to accommodate her budgetary constraints.
Despite our efforts to make the service more affordable and contribute positively to her family's holiday reunion, the customer's subsequent complaint has left us perplexed. Interestingly, she acknowledged the excellent job done by our cleaners in a text message, praising our services. It is disheartening to find that her online review does not align with her expressed satisfaction.
Moreover, we would like to highlight that, in an act of goodwill, we went above and beyond the contractual agreement by investing an additional 3 hours in cleaning without passing on the extra cost to the client.
With a track record of successfully transitioning thousands of clients over the past 15 years, we are genuinely puzzled by this situation. We believe that, given the circumstances, a note of appreciation would have been more appropriate.
We are committed to customer satisfaction and are open to addressing any concerns or clarifications needed. Our aim is to continue providing exceptional service and fostering positive relationships with our valued clients.
Thank you for your attention to this matter.
Best Regards,
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