Business ProfileforMastria VW

I am writing to lodge a complaint against Mastria VW due to their unwillingness to stand behind a car they sold me, despite their promises to the contrary. On Feb. 8, 2023, I put a downpayment on a 2013 Mini ****** ********** S, which included a high-interest loan through them and an expensive warranty. The first morning we had the car we noticed a small leak under it. Since Mastria is an hour from our house, I took it to our local mechanic twice over the next three weeks, in part because at first they thought it was oil, but then they realized it was coolant. When I realized what was going on, I contacted Mastria, and got a promise that, although they couldn't see the vehicle right away, they would honor the 30 day warranty, which seemed appropriate. Got an appt. and drove up, they tested for a few hours, and said they didn't see anything, which was super frustrating, since it was leaking every single day. They promised to fix it under warranty if my mechanic could give them more information on the location of the leak (which was pretty lame to put it back on me, tbh). Life is busy; it took some time to get an appointment with ************ and have a further diagnosis. He showed me exactly where the leak was -- which apparently Mastria mechanics could not find. I finally got around to emailing Mastria in July, and they ghosted me. I followed up, again, nothing. So I gave **. In Oct I got a cheery email wishing me a happy birthday, so I mentioned this still ongoing issue. They scheduled an appointment, they but DID NOT stand behind their warranty promise -- I was forced to pay $850 out of pocket. The expensive warranty I was upsold by *************************** did not cover everything, PLUS there was a $250 deductible. And on top of that, they charged me for the "loaner" car -- without ever informing me they were doing so. I regret ever doing business with them, and would like a refund of the money I paid to fix something that was wrong with the car when they sold it to me.