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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a RAV4 in July 2023. It had some paint flaws and I was told paint would be ordered and fixed for no cost. It is not going on April 2024 and I have heard nothing from RT. 44 Toyota. There is no way the paint is still back ordered. I have contacted RT. 44 multiple times and get the run around or we will look into is and get back to you. I've contacted them 4 times in the past month and nothing. I need the paint issues fixed as one has slowly been getting worse, which is on the edge of the drivers side door. This situation is getting ridiculous.
Business response
03/25/2024
March 25, 2025
Thank you for reaching out and letting us know about Ms. ***** complaint.
This is the first, I, the salesmanager or ************************* heard about this, so i'm not sure who she reached out to? Her sales person was also unaware of any problem. We are reaching out to ************ to clarify her complaint.
Once we discover her issues , I will update you of our progress
If ************, wants to contact me, My number is *********************
Thank you
***
Customer response
03/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQThe sales consultant contacted me on 3/25/2024. I told them what was going on. They said they would take care of it. It's is now going on Friday, 3/29 and I have not heard back from them. This situation should not be so complicating.
******
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought 2018 **** edge. We got what we thought was a great deal at the time, our salesman made the whole process really easy, I wish that was the end of this story. When we purchased the vehicle we explicitly stated we would be using this vehicle for a trip on our honeymoon the following weekend. On the night we brought the car home, the driver's headlight was out sand the heat didn't work. I text *********** and he asked me to drive back an hour and a half, let his service department look at it. The next day I did just that. Sat at the dealership for over an Hour finally the service advisor told me there was lack of coolant in the system, they filled it & the heat now works At this time there was no indication that they researched why there was no coolant to provide heat.During the following week I worked and prepared for my vacation/wedding/honeymoon, I noticed the lower engine cover was barely hanging on. We text the salesman again, he said to bring it by and they would fix it. I did I was told they put new pins to hold up the cover, but on reality they only zip tied the piece on. **** miles into our trip it falls off. During our trip we noticed the vehicle was skipping a bit during acceleration, being the vehicle was higher miles I assumed it just needed a spark plugs. During the trip I message my sales person all this info. We finally make it to our destination, **********, **. The next morning we go to our car and start it, it idles very roughly and white smoke comes out the exhaust. Check engine light... Bring it to the local **** dealership and they diagnose it as needing a new long block, $8.4K repair. We just bought the vehicle for $15k After 3 days of attempts to get this situation rectified. The service manager called and said they wont do anything as were about 800 miles over the lemon law. The owner and gm have yet to return any calls.Business response
10/09/2023
cust. declined to purchase a warranty. The used car warranty is expired.Initial Complaint
05/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2018 ***** Equinox from Route 44 Toyota in *******, ** on 01/09/2023. I then went and got it registered and inspected. When i got it inspected it failed the initial inspection at Toyota but they did not disclose why. They then gave me a waiver to go to a gas station they suggested and the gas station passed in within a minute. I do not believe it was actually inspected again. Then within a month of me having the vehicle when it rains my floor matts in the entire car as well as in the trunk where the tire goes are soaked. I called them about this issue and they said it was the air conditioner and i brought it to them. They then told when i brought it in that the a/c was leaking and they fixed it.I brought the car home under the assumption i would have no further issues. However a few days later i put a card board box on the floor of the car and when i got home the box was soaked.. i then touched the floor matts with my hands and noticed that they were still wet just like before. I then called them again with the issue to which they were now adamant that they do not know what the issue could be. It took a little bit of time to get the car scheduled to go in for them to take a look this was after speaking with them several times about the issue. When i did bring it in i was at the dealer with the sales person for approx. 3 hours. Within that time frame they said that the issue was no longer their concern because i have a loan and i registered the car already. They stated they cannot trade for another car because i already registered it. They then continued to tell me there was nothing they can do for the car. They also told me that they could not give me loaner while they took a look for the problem service wise.. Then after 3 hours of arguing they decided to give me a loaner. It has been week that they have had the car and have stated they found and fixed a leak and they need an adjuster for an issue with sunroof which they stated to have already fixedBusiness response
06/30/2023
The car had a water leak. Repaired, cleaned and returned to ****.Initial Complaint
01/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On January 12,2023 I sat with the salesman to get an idea of what payments would be for a pre owned 2020 Toyota rav4. I was very clear that I did not want my credit report run unless I knew that payments would be affordable to me. The salesman filled out a form with my basic information. I gave him a verbal credit score. He asked for my social security number and I again told him that I did not want my credit pulled yet. He told me that he was getting the paperwork in order just in case he could work out a deal for me. He wrote down my ss number and assured me that he would have to have my signature and Express permission to run my credit. I signed nothing. When I left rt 44 Toyota without being able to get desired payments, I rechecked my credit report and found a hard inquiring from Toyota Finance.Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a new car from Route 44 Toyota. I negotiated the payment/price over text with the salesman, as while I was in person back in November we couldn't reach an agreement on price/payment. When I arrived on 12/23/22 to pick up my vehicle, the salesman presented me with an application for a lease, which was not what we had agreed to. After the Finance manager coming out to let me know there had been a "miscommunication", so now my payment was either going up or I needed to put additional money (I was already putting down $5000) to lower the payment, I cancelled the deal. As I was leaving the dealership, the salesman casually asked me "you really don't want the car for the higher pmt?" and I said "no", and I left. That was the end of the transaction as far as i was concerned. I explained to the finance manager that the whole experience felt dishonest to me, and if someone didn't understand the difference between leasing & financing, which I do, they definitely could have been misled. The salesman continued to harass me over text for the remainder of the day with such texts as "I can't believe you walked away over $20-it's a fabulous car"; "PS-I got it with a remote start-that was your Christmas surprise"-I told him I didn't appreciate the bait & switch & reminded him that I had walked away from that payment a month ago. The next day he continued to text me "Are you still upset or are you ready to be reasonable? Just get the car while it's still here & available" to which I replied "To be clear, at this point even if you cut the payment in half, I wouldn't buy a car from you. Please stop contacting me. Go away." After I had expressly asked him to stop contacting me, he texted me two more times & called me and left me a voicemail "I wish you weren't mad at me, but just call me back, I think we've got it straightened out now". And then he had another manager, ************************* call me as well. Needless to say, I never returned the ********* blocked his number.Customer response
01/15/2023
I have not heard from the business in response to my complaint. Prior communications to me from the business were not professional so I prefer to not hear from them. I wanted to make the BBB aware of their unprofessional practices to save others from being deceived.Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle, found they marked up the tag from ****** to ******. I found they used copious amounts of metal filler to stick the bumper together on the inside. When they installed the security system they wrapped it around the airbag and when I went in to correct it the advisor began to claim the airbag was not an airbag.Business response
09/26/2022
Customer notice a wire wrapped around the drivers side air bag in the windshield pillar while he was installing a dash camera. We repositioned the wire at no charge.Customer response
09/26/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2019 Toyota CH-R on 8/3/22. I paid $2500 plus traded in my 2008 Scion XD for $1500. I completed paperwork and drove the car home. On Friday 8/4/22 I returned with the title to the Scion, signed it over, and expected to complete registration. I was told that would have to wait until after the weekend for paperwork to clear. I called on Monday or Tuesday, but was still told we had to wait. I expressed concern we had 7 days to get it registered and inspected. Nothing they could do. I called 8/10/22 as time to get it registered was expiring. They said they didn't have the title. This was surprise to me that they could sell a car without the title. They offered to rewrite the Bill of Sale, and did, dating it 8/10/22. I picked it up. I have called this week and still no title. It is now 8/19/22 and I can not legally drive the car. I sent the General Manager an email, and received no response. I called. He's on vacation. Did I want to speak to the sales manager? No. (Already spoke to him). At this point I want resolution. If they had told me at the beginning I would have gladly looked at other cars. As far as I am concerned this was a fraudulent sale and I can no longer do business with this dealership. I want my $2,500 back, along with $1,500 for the trade in. And I want restitution for pain and aggregation, and cost of insuring a vehicle I can not take out on the road.Initial Complaint
07/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon looking at a vehicle, this company unethically and without authorization used my social security number to submit a credit inquiry. My authorization was not obtained and they are refusing to reverse and using intimidation tactics to make me forget about it.Business response
07/09/2022
There was no unethical practices here. Customer verbally authorized a credit inquiry to obtain payments and potential financing options. Nothing more the dealership can do in this instance.Customer response
07/09/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Jan 20,2022 my son and I went to look at a car the sales rep was unprofessional and the same for the finance guy . We were there to look not purchase when I told them we would sleep on the deal they didnt seem to happy .we left leaving a ****** deposit being told that if we decided we didnt want the car the check would be ripped up 2 days later the check amount of 500 was withdrawn from my checking account called them a few time was transferred to different people only to be told it would take 10 days and I would receive my check its been well over that seeing it is now 02/22/2022 this is not a way to do businessInitial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car to RT44 Toyota Friday July 23rd. My advisor was *******************, I spoke to ****, Friday afternoon after dropping my car and I was told that the codes that came up were Evap code and a code for my CamShaft Position Sensor. He stated that my vehicle needed a new Charcoal Canister, then proceeded to state that the tech would need about an additional 3-4 hours to open the engine and see what is going on and that would cost about $420. Long story short that following Tuesday I was told my car was fixed and ready to pick up. Got there, paid the $1,763.93. Got in my car CHECK ENGINE still on. I am now told my car need about $4,500 worth of engine work after they finally and actually open the engine. I meet with a manager, who at that point stated I should not have been charged the diagnostic fee, and that he would reach out to me, and have a refund issued to me. He never reached out to me, no specific amount was said but I am assuming the $554 diagnostic fee would be refunded.Customer response
10/19/2021
I have not heard from the business in response to my complaint. This is very disappointing, Ive been a customer of RT44 since 2018 and to be treated like this is a shame. I just want my refund of the diagnostic fee that they shouldnt have charged me as the manager stated when I meet with him in the office. This is very unprofessional and it is showing me that they dont care about their customers what so ever, nor do they care about losing customers.Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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