Business ProfileforPerformance Plus Dog Training, Inc.

During the week of 4/14/2024, I reserved two days of daycare for my dog at ******************** Plus K9. There was an incident on 4/16/2024 during pickup that involved my dog and another dog. Later that evening, the owner of the other dog called me. She was provided my personal information (name and phone number) by the daycare without my consent. I was so angry and upset that I decided to cancel the second day I had reserved. I called to tell the director that I was cancelling my reservation for 4/18 and asked her to charge me for only one day that week. On 4/16, I was charged $68.00 for a 2-day package. When I informed the director of the overcharge (via email on 4/21), she responded asking me if I wanted to use the second day that week. On 4/24, I replied that I did not want to use the second day and also asked her to cancel my account based on the way she handled the incident and shared my personal information. The refund was never issued, so, on 5/3, I emailed the director again asking for my refund. She did not respond to my email and has not provided a refund. I am still owed $32.00 and am also filing this complaint because my personal information was shared without my consent.