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Business Profile

Bank

Rockland Trust Company

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Rockland Trust Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rockland Trust Company has 130 locations, listed below.

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    Customer Review Ratings

    1.73

    Average of 11 Customer Reviews

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    Review Details

    • Yassine E

      Date: 03/05/2025

      Rockland trust had nothing but problems since I started banking with them. All my banking transaction have been blocked or posed for several days with no explanation. I had a client make bank to bank transactions I waited for that money to clear for 6 days. Their customer service is horrible except the East Boston branch stuff and manager. I don't have access to MY account as of today. My account got closed with out my consent. I don't have access to my own money. About $3000.00 got blocked. I am pretty shore this is against the law. I am now completely out of money as my mortgage payment are due in few days. Thanks Rockland Trust!!!! The is the way you show great banking costumer service!!!!!!!!!!!!

    • Lawrence B

      Date: 12/08/2024

      I've been with Rockland for 2 years and have had nothing but positive things to say, they have worked with me on overdrafts many times and together we solved each issue, my branch manager and his staff at ******** are fantastic, I plan on being a customer for a long time.

    • Mary H

      Date: 05/21/2024

      I've had nothing but good experiences at Rockland Trust alone and with my family - mostly the branches in the ****** area and ********. The Summer ******* program earning money for books read has been a great good habit builder for my kids. Citizen discontinued a program (that was less generous, anyway). As far as I know, only Rockland offers one . We have savings and checking accounts, and the kids even bought their first CDs this year (they were very proud). Opening a CD for an adult is a lot different than opening one for a child asking 25 questions about banking, and our rep was very patient and answered them, even showing brochures that covered some questions.My only con is the *** fee for out of network. I almost never use an ***, but on vacation, I may not be in network, so I wish they would give say, 5 free transactions a year for a customer in good standing.A lot of the reviews seem to be people disappointed at handling of bank acquisition, overdraft, fraud, and security protocols. I have not had to deal with any of these scenarios, so can't speak to them as opposed to other financial institution handling of same said situations.

    • Cleveland W

      Date: 03/03/2024

      On. 2/20/24. I. Met. With. The. Office. Manager. Debits. From. A. Place. I. Did. Not. Authorize. Over. $1216.00. With. My. Knowledge I. Was. Assured. As. Longtime. Senior b veteran. South. Be. Refunded.Then. I. Got. ***** Dissaponting. SAS. Claiming. The. Thus. Was. My. Fault.Thus. these. Losses. Were. Mine. Please. Due. To. ***** Decision. Wad. Made. So. Quickly. And. Without. Merit. 12. Supposed. Phone. Withdrawal. Were. Made bon. On. Account. With. Amounts!!? These. Charges. Were. Not. Mine. And. As. A. Courtesy. Of. Good. Will. Only. Half. 50. Of. These. Charges. Should. Have Been. Deduducted. As. Fraudulent. Means. From. My. Acct. Called **********************. Fraud. Dept.Nothing or. No. Method. To. Resolve. ***** Issue. I. Am. Not. A. Internet. Junky!!Sr. 72 year old. ********************* Send. To. Senior. Management hopefully I. Will. Get. A. Fairer & just Outcome!!Thanks!!Their. Last. Statement. At. The. Rockland. Trust. That ***** ***** Would. Get. My. ****** ***** After. A. Proper. Investigation I. Was. Denied. One. Week. Later. For. Reimbursed $1261.Blatant. Liars!!

    • William C

      Date: 01/03/2024

      Rockland Trust bought the bank that's had my account for over twenty years. When I call the 800 number to simply check my account I'm told to re-enter my passcode and to do it more slowly. No matter how many times I re-enter my passcode, and pincode, and last four of my social security number, I'm told to do it more slowly. When I try to get a human on the line I'm waiting for almost 20 minutes with their ridiculous hold music that seems to emulate the call about to drop. The hold music literally breaks up in the exact same way a call breaks up moments before it drops. It's as if their useless board of directors decided it would be cheaper to convince their customers the call is dropping as opposed to joining the 21st Century and offer a call back service. I wish they never bought the bank where my account was because it has been absolutely miserable getting anything done with them. Rockland Trust is utter garbage.

    • Sandra V

      Date: 10/19/2023

      We fell behind due to an illness in the family and when we sent two partial payments they returned one payment after the deadline. They refused to apply our first payment and set us into a reposession situation. They didn't let us know until AFTER we were in repossession status! What bank doesn't accept a payment?!? A dishonest one. Beware!!!

    • Chadwick S

      Date: 05/11/2023

      My dog was injured in an accident. I took him to the emergency vet, where they needed a $1700 deposit for his radiology exam. Since $1700 was, according to Rockland Trust, 'over my daily spending limit', I called customer service and explained my situation, expecting to have the transaction authorized. I gave her my : debit card number, checking account number, DOB, address, phone number, and branch where I opened the account. Having given her all of this info, she had decided that my identity couldn't be verified, because I was unable to state the EXACT amount of an ATM withdrawal 8 days prior. I (again) explained my situation, this time I said "My needs medical attention, he's literally laying on the floor waiting for my payment to be approved. Her EXACT response: "GO FIND A BRANCH AND GET IT TAKEN CARE OF THERE" I have sent a formal complaint in writing to Rockland corporate. Also, I have sent detailed letters to the ***** and ************* ***************** just to make sure a large group of animal lovers are aware of how Rockland Trust customer service treats a tenured customer with a veterinary emergency. To ********************, don't bother with your unhuman/AI automated "we are sorry..." response to any of my reviews. As to the compassionless female who denied us assistance, I can only hope nothing like this ever happens to you.*I will be posting this review on every review forum possible, as well as RE-POSTING it every month, for the next year.

    • Angela M

      Date: 10/13/2022

      I initially went to this bank because it was a smaller bank and because I had bad experiences with **** of America and Santander, I decided Rockland trust would be a good company to try. Very wrong. I am on the lower income bracket and I had just enough to open an account. I did get myself into some trouble with my finances due to COVID and losing my job, and my account did go negative. There were some charges that I dont remember making however not the point. I have asked the bank to close my account. Like the other big banks they refused saying they cannot close it till I have a zero balance. And in the meantime the fees will continue to build up not allowing me to ever fix the problem. So I am now without a bank account. They also have the worst customer service I have experienced with banks. Even the big giants were nicer when they refused to take off fees. I will never go to a bank again.Sincerely,A.M.

    • Ann C

      Date: 07/26/2022

      I spoke to *****, manager, at Rockland Trust as my ****************************************************************************************** money to her account to pay the fees and cover any checks and add extra money. He said he could not help me only her. I got her on the three way call and asked all the verification questions required. He then said he could not help us as we failed. He said she would need to contact a branch she used before. This is a person who does not remember and doesn't even remember writing checks. We did not get any help at all. I would not recommend this bank at all.

    • Amy A

      Date: 06/09/2022

      Amy A

      Date: 06/09/2022

      The worst bank ever. My account somehow is overdrawn over $700 due to bank paying transactions I did not authorize nor have the money for in my account. I was locked out of my account and hung up on multiple times by "customer service". I opted out of the overdraft protection but still charged hundreds of dollars in overdraft fees. I did NOT ask them to authorize transactions I did not have money for when I opened my account 2 weeks ago only!! I went in the bank yesterday and the woman who helped me said "too bad, you should have come in sooner" I told her I had just started a new job and they were closed by the time I got out. I would like all these fees returned since this was bank error. I got no help from the Plymouth branch and treated like a criminal when trying to explain my dilemma. I would NOT recommended this bank to anyone. Totally unethical with these charges that were not my fault as I opted out of this overdraft "protection"

      Rockland Trust Company

      Date: 06/10/2022

      Hello. We are sorry to hear about your recent experience with overdrafts. Someone will be in touch with you soon. For your protection, we cannot discuss your account concerns on this platform.

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