Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2024 my girlfriend and I went to an RE Mentor presentation. Their presentation seemed very promising like it was something that we really wanted to try to get involved with. At the end we were incredibly bummed that we didn't have the money to pay for their 3 day training that was coming up. After talking to one of their staff he told me that we could set up a payment plan, and I asked him what would happen if we decided we couldn't afford it after we started making payments. He told me that I would receive a refund no problem. So I told him to call me in a couple of days when I would be receiving a pay check. I received a call from one of their staff named **** on 08/02/24 and he was apparently from *******. I paid him 300 dollars and he congradulated me and I received an invoice with the total of ****** showing that I had paid 300 of it and so I had 695 remaining. After a few more days had passed we realized that we were not going to be able to come up with the rest of the money and still be able to pay our bills. So we asked for the refund that they promised us if we asked. And ever since that point we have yet to receive a single response from any of the outlets we have attempted to make contact with. They are indeed a scam and nobody should do business with them. They are theives. We only want our 300 dollars back and they are gloating all the time about how much money they make . Well to them 300 dollars is hardly pocket change. To us it's almost life or death. How can they be a legit company when the way they earn their money is by stealing from and praying on the hopes and dreams of broke and poor people? It's disgusting and it's heart breaking. We had really believed we found a good thing with a promising support system. But no we just found more of the same old thing. More lies and manipulation. So unfair.

  

  Business Response

  Date: 09/05/2024

  Dear *******,
  
  Thank you for reaching out to us and sharing your experience. We sincerely apologize for any frustration or confusion you may have encountered.
  
  After reviewing your situation, we were unable to find a formal request for a refund, which may have been due to the unfortunate incident when your phone was lost. Its possible that this caused a miscommunication. However, we understand that you did request a refund within the 30-day period, and Im happy to inform you that we have processed your refund. You should see the $300 credited back to your card within seven business days.
  
  If you have any further concerns or questions, please dont hesitate to contact us directly at ************. Were committed to ensuring you have the best possible experience, and we truly appreciate your feedback, as it helps us continue to improve our service.
  
  Thank you again for your patience, and we wish you the best moving forward.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12.18.2023 I spent $29,995 for training in real estate to join their group who is investing in apartment buildings and was told I would be provided a Sponsor and financial investors who would be with me to do this without having to use any of my own further investment funds.This was later revealed to be a lie. I am asking for my initial money to be returned to me.

  

  Business Response

  Date: 01/03/2025

  Thank you for sharing your concerns with us. We truly value all feedback and are committed to addressing any issues that arise.
  To clarify, you qualify for sponsorship because you made your payment in full within the first 30 days, which aligns with the requirements for receiving sponsorship and potential investment support. The investors you referred to may be part of this sponsorship program, but please note that the program itself is designed to assist you in finding investors and analyzing potential deals. It is an ongoing process, and there is no fixed timeline for when sponsors may begin engaging with you on potential investment opportunities.
  Wed like to clarify that, while we teach strategies for finding funding without using your own money, we do not promise that students will never need to contribute personal funds. The ability to secure financing depends on a variety of factors, including the nature of the deals, market conditions, and the specific circumstances of each individual student. In some cases, lenders may require different terms based on the deals available to the student.
  According to our records, we were informed by your coach that you decided to leave the program after 3 months. During this time, we did not receive any deals from you for underwriting analysis. One of the key steps in our process is working together to analyze and evaluate deals, which is intended to help guide you in securing funded opportunities.
  Unfortunately, since the request for a refund was made well beyond our established refund period, we are unable to offer a refund at this time. However, we would like to understand your situation more clearly and explore if there are other ways we can assist you in resolving this matter. We value your experience and are here to help in any way we can.
  Please feel free to reach out to our customer support team directly at ************ or ********************************** so we can further discuss your concerns and work toward a solution.
  Thank you for your time, and we look forward to hearing from you.
  
  

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I paid your company over $30,000 with zero return.  After 3 months of intensive training on my part I was nowhere near now or in the future learning how to make a valid/successful multi family proprerty investment without loosing everything I own & also without using all of my own money.  I still demand a return of our cash of $30,000 as your company has false marketing and training practices to hook people in to falling for this scam.  See the internet complaints about your company - they are numerous and valid.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 01/08/2025

  Dear *****,
  
  Thank you for sharing your concerns. Im sorry to hear that you feel dissatisfied with the program. Our goal has always been to provide participants with the tools and support they need to succeed in multifamily real estate investing.
  
  The program is designed to teach strategies for securing funding and working with sponsors, but we do not guarantee specific results or that personal financial involvement wont be required. Its also important to note that while we strive to connect participants with sponsors, we cannot guarantee that a sponsor will work with you. In our program, the primary role of a sponsor is to help investors qualify for mortgages on large multifamily properties by bringing their financial strength and apartment ownership experience to meet bank requirements. The capital raise for down payments and other costs is typically a separate process from sponsorship.
  
  Success in the program depends on applying the training, submitting deals for review, and adapting to market conditions. According to our records, you did not submit any deals for underwriting and chose to leave the program after three months, which limited our ability to provide further support.
  
  Refunds are only available during the initial refund period, and your request was made significantly after that timeframe. However, we want to help you move forward. We are happy to extend your access to the program and coaching, giving you the opportunity to continue working toward your goals.
  
  If youd like to discuss this further, please reach out to us at ************ or *********************************** We are here to help and remain committed to supporting you on your journey.

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  You state you cannot refund my $30,000 as I didn't request it within 3 days of paying it, there was no "Point of Discovery" that your systems and trainings do not work/are a scam & completely over-promised with results.  This is a training for real estate investors with large amounts of existing capital to do large investments.  I don't have that type of money to start that's why I went with your words that I could do it without the upfront cash to start investing.

  You still owe me $30,000.

  ***** ******

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *The date of the financial transactions took place on 11/18/2023.*There were two (2) transactions for the following amounts: $29,995 and $1,994: Totaling $31,989.*RE Mentor is the business and they committed to provide access to group calls; consistent scheduled access to a coach/mentor (who was an experienced subject matter expert that would guide, instruct, and walk through the investment process step-by-step); educational material to support learning large multi-family residential investing; and assignments (to promote a system of habits).*I am disputing that RE Mentor has failed to uphold their end of the agreement. RE Mentor and staff (Senior Advisor, Mentors/Coaches, and other advisors) have failed and/or ceased to send me the promised links to weekly virtual meetings; have been inconsistent and non-existent in maintaining communication; have refused to respond to inquiries/concerns; have provided educational material and aural information outside of the scope of the advertised/promised multi-family housing investment guidance; and have misled and contradicted themselves regarding qualifications and provisions available to students.*RE Mentor has not tried to resolve the problem. They continue to send me marketing/advertisements requesting more money and urgent commitment from me, but have not attempted to address any of my direct professional concerns.*I was not provided an account number/order number/tracking number; however, the Invoice #****** for the $1,994 transaction was and the Invoice #****** for the $29,995 transaction.*The entire 3-day boot camp course, where I paid for further training and the coaching membership, was how majority of the advertising took place. The location where the information was disseminated was the ***************************************************** (*************************************). Over 28 students attended/witnessed.Since RE Mentor's failures to respond to my email communication, I have requested a refund.

  

  Business Response

  Date: 06/25/2024

  First and foremost, were genuinely sorry to hear that your expectations were not met. Our goal is to provide exceptional service and valuable educational resources to all our clients, and we regret that this was not your experience.

  Lets address your concerns point by point:
  
  We understand how crucial regular communication and access to group calls are for your learning process. According to our records, we sent you notifications for the training calls, and we have records of you opening some of these emails. However, if you missed any of these calls or felt the communication was lacking, we sincerely apologize.
  
  Its disappointing to hear that the educational material provided did not align with your expectations. We strive to keep our materials up-to-date and relevant and regularly review and update our content. We appreciate specific feedback on which materials you found outdated so we can address and improve them.
  
  While our contract terms preclude a refund, we are committed to finding a resolution that addresses your concerns. We propose scheduling a one-on-one call with a senior member of our team to:
  
  - Review the services you've received
  - Identify areas where we can provide additional support
  - Develop a tailored plan to help you achieve your real estate investing goals
  
  Please contact us at ************ (extension 4) to schedule this call. We're eager to work with you to resolve these issues and ensure you receive the value you expected from our program.
  
  We appreciate your patience as we work to address your concerns and improve our services.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [My reasons for rejection are as follows (point by point):

  I have already made several attempts to communicate and was ignored. 

  Those calls that I received invites to were within the 1st 60-days and I have not received any since then. My program was paid up for 1-year. I don't delete emails, so I have records and lack of records, too.

  When I advised that I was not receiving the invites to the weekly Tuesday training calls, I received no feedback. I was not available for all the other advertised "training calls "  

  Its disappointing to witness that the educational material provided did not align with your company's sales pitch and promises. I rewrote much of your material with information I researched from publicly available sources and subject matter experts. Although, I did already provide specific feedback and provisions to one of your representatives as I initially reviewed the material, I am not here to improve your business for free. I received no payment nor accolades for that either.  You are the "experts," so you should be updated on changes in the market and the current market appropriate materials.
  
  Your contract says you only do business in *************, but you advertised and took my money in *******. It seems dishonesty and contract breaching is something you are accustomed to.

   

  You still did not address your lack of communication concerning my assigned coach/mentor.

  I will only be satisfied with my money back.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Natashya Marea

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2024 I enrolled myself and my partner (*************************) in the RE Mentorship Program. On February 16, 2024, I sent Creative Success Alliance/RE Mentor $7,034 which included $5,040.00 for the Private and Immersion Training events in ******, ** and *******, **, respectively. It also included $1994.00 to attend the Private Money event on November 8 - 10th, 2024 in *********, **. We were misled to believe that we would meet with a room full of investors to present our deals. In fact, we were told to wear formal wear to impress the investors. Some attendees did show up in tuxedos and after 5 dresses to impress the investors. Some people were embarrassed and upset. Several of the Houston attendees had a conversation about being misled about the event. The event turned out to be another training session in a classroom setting and a sales pitch to spend more money. Only one speaker indicated that he was interested in partnering with the mentee if the numbers were right. This was a 3 day event of training, no meeting to discuss deals with a room full of investors. I approached 2 of RE Mentor's staff running the training to ask if they would partner with the mentees. They said they were unable to. Prior to attending the event in ******, I attempted to get information on the format about the Private Money event. Again, my coach reverted to dressing up nice to impress the investors. No information was provided in response to my question about the form at of the event. No outlines were provided until the date of the event.During the training event in ******, RE Mentor presented information to the audience to attend the training in *********, ** at a lower cost. It was advertised on a handout for $797 per person. I paid $1994 for me and my partner. I approached the RE Mentor team about getting a refund. I was instructed to send an email. After evaluating the whole situation I requested a refund. I was denied. They offered a credit to purchase materials. I want a refund for $1994 for the training I will not attend in November 2024 because I am finish with RE Mentor.

  Customer Answer

  Date: 05/29/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 06/26/2024

  Thank you for reaching out and sharing your concerns. We genuinely apologize for any frustration you experienced.
  
  We have canceled your mentorship program as requested. Regarding the Ultimate Partnering event tickets, we are offering you a credit for the $1,994 you paid. This credit can be used toward any other RE Mentor product or service.
  
  Please contact us directly at ************ (extension 4) to discuss how you would like to apply this credit.
  
  Thank you for your understanding.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 19, 2023, I invested a total of $21,049 for RE Mentors 6 months Multi-Family Millions program. I purchased the program based on the information, support & services that was said would to be provided to me. Five individuals said to NO the program (2 Caucasians, 1 Hispanic & 2 African Americans). Sadly, RE Mentor reps only called the 2 Caucasians several times to try & convince them to join. They offered them the same program I paid for at a fraction of the price. Detailed letter attached. In the 3 day boot camp, I ask the presenter, as a full time employee, can I obtain success from the program with NO real estate/commercial property experience & if I have questions is someone available to answer my questions? He said, yes & my assigned coach will be available when I ever I needed *********** can always call the office & speak to someone for help. After investing, I found out quickly that was not true. After investing 21k, I should be able to speak to 5 coaches. What was told to me in the presentation on what I was going to receive, did not happen. I didnt receive the help needed to succeed & the videos were dated & the success stories were dated back to ********. I was given false information, was told to borrow from my 401k and home equity to fund a deal. I was told, if I follow ***************** proven system, the HOLY trinity, videos & training, I cant fail. After I invested thousands of dollars, I werent told its takes MONTHS to even get a deal. They left out, that the market is swarming with other companies, investors & other individuals doing the same ********** will be hard or impossible to get a deal.Due to their distasteful price discrimination scheme, I do not want any association with this company. We were all misled with their broken promises, betrayed & lied to. I have been complaining for months about my coach, to my ************** but nothing has been done. The poor *********************** was not worth 21k. I sent an emailed within the company on April 1, 2024 about my concerns & dissatisfaction. I stated, I was open to discuss the matter but no has responded. I am not seeking any other alternatives. For all those reasons stated above, I am requesting a full refund.

  Customer Answer

  Date: 05/18/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 06/26/2024

  Thank you for sharing your detailed feedback regarding your experience. We genuinely apologize for any frustration and dissatisfaction youve experienced. Your feedback is important to us, and we are committed to addressing the issues youve raised.

  First, we want to address your concern about alleged price and racial discrimination. We take such claims very seriously. Our pricing structure is designed to accommodate different needs and budgets and is not influenced by race or ethnicity. We offer multiple packages at different price levels to meet the diverse needs of our clients. The package you referred to is a completely different one. The value and quality of each specific package remain consistent regardless of the price paid. We assure you that within each package, the content and support are the same for all clients, irrespective of the price they paid.

  Regarding the support you received, we understand that you felt the promised level of assistance was not met. You have a scheduled one-on-one meeting with your coach bi-weekly and have the option to call our office to talk to our Mentorship hotline Monday through Friday, 9 AM to 5 PM Eastern. We are also available through email.

  Real estate investing can be challenging and requires persistence. While we strive to provide comprehensive guidance, success also depends on active participation and engagement from our clients. Our records indicate that our coaching team made consistent efforts to assist you, but we regret if our support did not meet your expectations.

  We apologize if the information provided during the boot camp and coaching sessions did not align with your experience. The real estate market is dynamic, and while our training aims to equip you with the necessary tools and strategies, it also requires adaptability and resilience in the face of market challenges. We aim to be transparent about the realities of real estate investing, and we regret if this was not adequately communicated.

  Regarding your request for a refund, our refund policies are clearly outlined in our agreement, and we adhere to these policies to ensure fairness to all clients. While we understand that this may not be the outcome you desire, we must follow these established guidelines.

  While we cannot offer a refund, we are committed to working with you to find a resolution. We would like to set up a call with one of our senior coaches to discuss your concerns in detail and explore potential solutions that can help you achieve your real estate investing goals.

  Please contact us directly at ************ (extension 4) to arrange a time. We are here to listen and assist within the framework of our policies.

  Thank you for your understanding.

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    I was complaining prior to my emails, verbally but everything was just swept under the rug. So it appears, I started late in the process. They know the truth.

  Firstly,how did you review my discrimination concerns and found no evidence if you didnt know anything about it in that short period of time? Did you call the individuals from the class, I dont think so. But dont just focus your attention only on my reviews, look at the other racial bias and discrimination reviews that are waiting for you to respond from months ago. This is not your first allegation, your company just chose to ignore them.
  Your records? My emails, that shows me asking ******* for help because I couldnt get help from my assigned coach or me emailing ******* once about the same deal,that Im still waiting on a response for. Thats your team consistent efforts?  That wasnt Brendens job, he wasnt my coach! He responded to my questions because I reached out to him and he responded when he had a moment. Was that 21k worth of team effort? Was part of the agreement to call ******* when my coach failed me. I paid 21k to beg for help from my coach, thats your policy? I dont care what you or anyone says. There is no way, I would not have succeeded with your program with no real estate experience due to the poor performance, lack of to no communication from my coach, responding days later to emails and text messages, me working a 9-5 job, not being able to reach anyone after 5 pm with my questions, going to seminars, learning to underwrite, learning to talk to brokers, investors, raise money, find properties, your 20 step bucket list,etc., only for the property to be under contract, really? Note, ***** is not a bad person, she just wasnt a good coach.
  Real Estate is not frustrating. How unorganized that business is, how you steal from hard working people with ease and how you throw around your fine print policy that's unethical and frustrating. There are individuals that invested thousands into RE Mentor and didnt even complete your program, requesting their money back. Let me guess, its your policy to pocket their money too?
  I called and spoke with ******* last week so your call has been used. She said nothing of importance to me and all she wanted to do is degrade RE Mentor fired employees so I will pass on your offer. If you aint talking money, I dont wanna talk.
  Since your records didnt find any evidence of discrimination or being bias to support the allegations and this platform and will not change any policies. Lets change platforms, shall we?
  To ensure fairness to ALL your clients, let's direct our attention to the ****** maybe they can uncover the allegations that you couldnt and ask the questions that you didnt.

  This platform or any platform that will make the people aware of being scammed out of thousands of dollars is a great one. Policies that only protect and benefit your company and not the consumers (students) is a SCAM! You and RE Mentor are the only individuals that can read the policy with the naked eye, while the consumers must invest in a magnifying glass.
  If I can help one person from losing their savings, prevent them from withdrawing from the equity on their homes, 401ks and going into debt.Sir or maam, YES, I have improved the situation, whether you agree or not. If *******, ******* has to repeat revisiting the same platforms over and over again and appear on larger ones so the people are aware, so be it.

  Whatever you have said in the dark will be heard in the light and what you have whispered behind closed doors will be shouted from the housetops for all to hear!
  For the love of money is the root of ALL evil, Proverbs 20:17
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for RE Mentor Diamond Mentorship program. The consultant made me pay for the ******************** program and the Re indicator software with no real explanation of what these additional services were and I didnt need them. I paid a total of $36,024. I tried several times to reach the consultant on phone call but she will not answer or return my call. Whenever I called the office and left voice messages, my calls were not returned. I got frustrated and decided to request for a cancelation of my Membership on the 21st of March. YlThe consultant later contacted me after learning that I wanted to cancel and tried to convince me not to. But I told her that my mind was made up. She then told me that she doesn't handle the processing of refund but that the person who processed the transaction handles the refund. I reached out to the lady who processed the transaction several times, but she wouldn't respond. She finally responded on the 27th of March only because I told her via SMS that I've filed a dispute with the banks who issued the credit cards that were used for the payment. She told me that an email has been sent to the accounting department. I received an email from RE Mentor on the 28th of March stating that they have received a request for the cancelation of my membership and ********************. It's been over a month since I received that email and my money still has not been refunded. Instead, I keep getting emails from RE Mentor to fill out a form for the ******************** program and also for their sponsorship program. This makes me believe that the cancelation was not processed. I have called the Office multiple times and left messages about an update on my cancelation request and refund and no one is answering or returning my calls again. This has placed me in serious financial hardship because I paid for this program using 4 credit cards which I have to make payments on monthly and the credit card debts are accrueing interest.

  

  Business Response

  Date: 06/26/2024

  Thank you for reaching out and sharing your concerns regarding your experience with our Diamond Mentorship program and the associated products. We sincerely apologize for the frustration and inconvenience you have faced.
  
  We understand that you have initiated a chargeback process with your bank for all the products. As this matter is now being handled through the chargeback process, we will fully cooperate with your bank to ensure a prompt and fair resolution.
  
  We apologize for any confusion or lack of communication you experienced during this process. We are committed to improving our services and addressing any gaps in our customer support to prevent similar issues in the future.
  
  If you have any further questions or need additional assistance, please feel free to contact us directly.
  
  Thank you for your understanding.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a *********** Mentorship program *hinking *hey *his organiza*ion was legi*ima*e. Tha* was on April 15, 2023. Soon af*er *ha*, *heir behavior *old me *ha* *hey are a labora*e scam organiza*ion. Tha* was on May, 24, 2023. I was pre**y sure *ha* I have been *aken for a ride. No* only *hey refused *o issue refunds for *hings *ha* I never a**ended,like The Kill Zone and The Ul*ima*e Par*nering, *hey *old me *ha* i* has been one year and *ha* I am ou* of *ime. They *hink *ha* *hey are smar*er *han anyone else. Because I qualified *hem as Con Ar*is*s, I don * wan* any*hing *o do wi*h *hem. I would like *o ge* refunded for *he Kill Zone and ******************** abou* $13, 000. 00 and prora*ed on *he enrollmen* sum,abou* 30, 000. 00.

  

  Business Response

  Date: 12/18/2023

  Subject: Response to Better Business Bureau Complaint
  Dear Better Business Bureau,
  We hope this communication finds you well. We are writing in response to the complaint filed by ******************** regarding his recent financial struggles and his request for a refund on the coaching, Kill Zone, and Ultimate Partnering programs he purchased. We understand the challenges he is facing and wish to provide a comprehensive overview of our interactions with *********************
  Attached, please find copies of the three order forms for the mentioned purchases, along with a sampling of the email correspondence exchanged with ********************. He actively participated in our coaching program, including training sessions and coaching calls, until August when communication ceased on his end.
  Our commitment to customer satisfaction remains a top priority, and we have consistently communicated with ******************** regarding his programs, making genuine efforts to fulfill his purchases. We understand the financial constraints he is under and are willing to explore alternative solutions to ensure he receives the value he sought.
  In consideration of his circumstances, we propose discussing options such as fulfilling the trainings or applying a credit that aligns better with his current situation. If ******************** believes a program with less travel would be more suitable, we are open to exploring such alternatives.
  Our primary objective is to find a resolution that satisfies both parties and ensures ******************** receives the support and training he initially sought. We kindly request your assistance in facilitating this communication and finding an amicable solution.
  Please feel free to contact us at  ************ to further discuss this matter. We appreciate your attention to this issue and look forward to resolving it promptly.
  Sincerely,
  *********************
  Operations Director

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2023, I enrolled my wife and mysef in the RE Mentor Multi-Family Millions Investing Boot Camp that was held in ******* July 7 - 9, 2023, as detailed in the attached letter dated September 9, 2023. The total price was $995.00, which was paid by credit card in two installments. Our decision to enroll in the event was based on the information they presented in the introductory meeting on June 17 about the specific benefits of attending the Boot Camp, which we considered to be good value for the commitment of our time (a three-day intensive workshop) and finance ($995.00).While attending the workshop, we began to realize that the benefits we anticipated are actually NOT included in the package we purchased. Follow-up discussions with them after the Boot Camp confirmed this. For this reason we requested a refund. We are submitting this complaint because we beleive the response we received to our request misses the point. Their response (attached) refers to their refund Policy, but it does not adequately respond to the fact that we feel misled by the information in the introductory session that prompted us to enroll in the Boot Camp in the first place - a type of "bait and switch" - requiring an additional $32,000+ investment to get what we heard was included in the price of the Boot Camp. While we certainly understand the need for businesses to have policies, we strongly believe that transparency, clarity and integrity should be among them.

  

  Business Response

  Date: 09/21/2023

  Good Morning, 

  I understand that you were not satisfied with the Multi-Family Millions Home Study System and Event that you purchased/attended.  We have refunded the original payment method for the full purchase price of $995.  I've attached an invoice showing the refund has been applied.  Please not that the refunded amount can take approximately **** days to be reflected on your banking statement. 

  
  We wish you well and the best of luck in all your future endeavors.  Should you have any questions, you can reach me at ************** or ********************************

  
  Best,
  *********************

  Operations Director

  ********************************

   

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a multi unit bootcamp in the beginning of 2020 that I never received and they've been giving me the runaround ever since. I've called several times and they take my message and never call me back. As of recent, they've looped me on the phones when calling because they've scammed and stolen my money. I signed up and paid for the bootcamp right before COVID began and they kept using the excuse of COVID to not have class. My friend came with me as well and got scammed out of her money. I am seeking a full refund of the money I paid, I do not want the course.

  

  Business Response

  Date: 08/01/2022

  Good Morning Sharvita,

  I pulled up your account and see that you purchased the 3 day bootcamp on March 3, 2020.  During that year, you attended 4 virtual events and were provided Multi Family Millions digital event access.  On September 1, 2020, we have an email from you stating that you wanted to wait for a future event due to Covid.  We have had 2 live boot camps in your area since that time, in September 2021 and May 2022.  We invited you to the September bootcamp, but then I see you unsubscribed from our emails on September 15, 2021, so wouldn't have received the invitation to our May event.  We are so sorry to hear that you are frustrated.  We are more than happy to refund your purchase, as we are with anyone who decides their purchase wasn't quite right for them.  From our records, I do not see that you have requested a refund in that past.  Give our office a call and we will process the refund right away. Our main number is **************.  Press 1 for customer service. I let ******* and ***** know that they should be expecting your call. 

   

  Best,
  *********************

  Operations Director

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This information is completely false and made up to absolve them of any wrongdoing and stealing my money. I paid for IN PERSON LIVE NETWORKING & AN IN PERSON BOOTCAMP!!!! I never took and online courses, nor is that what I paid for. I spoke to someone in the office 2 weeks ago and she acknowledged the issue, agreed and stated a check with my full refund would be mailed to me after giving her my address. I have yet to see that check and they are not true to their word with any dealings I have had with them. I am seeking a full refund immediately. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sharvita