Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit I took it to 3 autobody before T&S I told **** what was said we agreed 3500 on top of what the insurance was paying minus the cost of parts that I had paid for out of pocket with parts cost applied to the 3500 I asked for the written estimate he said a supplemental claim had to be filed and I would get the estimate from him after. A week later I asked for the estimate he said he forgot to send it then a few days later he sends me pictures of the work started I ask again for the estimate and told him I was uncomfortable without the estimate he tells me don't worry it will be cheaper then the $7700 I was told he tells me my car is ready I see my car it is missing pieces, has scratches and new hood issues he informs me that my car is now $3,432 over the highest estimate. He says that he never had the canards for my car which was apart of the front bumper, I can pay him to buff the scratches because the car is just sitting there and my car is being charged $150 per day for storage

  Business Response

  Date: 03/11/2024

  On 12/21/23 *********************** brought in his 2014 ************ in for repairs, He has a Insurance claim on the right front of his car. He then stated that he wanted to get the rest of the car done while it's here in the shop. And i told him it's going to be at least $3500 and it would go up from there. He stated to me that ok it's has to get done anyways. I told him I couldn't give a final price yet because he was doing some modification on the 2014 Camaro. When we was getting ready to paint the car he ask me if I could get the rear bumper lower cover which was $303.62 which wasn't in the $3500 quote at the time he drop off his car. Also some part was missing on the front bumper so I let Dameain know and he stated to me that he found it in the corner of his basement. He said the canards on the front bumper wasn't painted and attached to the car, I told him they was never in the box. At the time of completion of the repairs I told him his out pocket cost is $4300 and he wasn't happy about that. that price was for 3/4 of the car being painted and all the dents and for all the modification done on his car.

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dameain

  The estimate that **** said he sent over was after the Job was completed which was a bill and even that was incomplete the screenshots that he posted are not what I was asking for he was supposed to send me the estimate right after the supplemental report in December